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Added 6 mins ago
TC
Fixed Assets Manager
Transdev Canada
Brampton, ON
- $120,000 to $145,000 CAD / year
- Contract
Transdev Canada is hiring a Fixed Assets Manager for our Brampton, Ontario location
Added 6 mins ago
JI
Department Manager Front End
J.D. Irving, Limited
Halifax, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 6 mins ago
4E
Sr. Data Analyst
407 ETR
Woodbridge, ON
- Full-time
…to deliver actionable insights, analysis, and reporting that support data-driven decision-making across the Customer Operations & Finance department and the broader organization. This role…
Added 6 mins ago
W
Community Associate, 1110 King St W (Toronto)
WeWork
Toronto, ON
- Full-time
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
Added 6 mins ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
As Senior Methodology and Content Manager, you will own the methodology and content for assigned North American assurance and reporting solutions, develop it in house or procure it from…
Added 6 mins ago
MV
Sales Lead - Holt Renfrew
Monica Vinader
Calgary, AB
- Full-time
Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement
Added 6 mins ago
IF
Manager, Legal Claims
Intact FC
Dartmouth, NS
- Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 6 mins ago
TR
Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
The Manager, Global Business Systems, Service Delivery, will play a critical role in improving the team SLA’s and daily operations of the BA support services. They will ensure the service…
Added 6 mins ago
B
Property Manager
BGIS
Markham, ON
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 6 mins ago
Manager, Strategy & Distribution - Programs - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
The Manager, Strategy & Distribution - Programs drives growth of the Commercial Insurance Programs portfolio by developing strategic distribution partnerships. The role leads business…
Added 6 mins ago
TA
Sales Lead - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Support the Store Manager in building a motivated, fashion-focused team
Added 6 mins ago
TA
SALES ASSOCIATE – PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Support daily operations like restocking and backstore tasks
Added 6 mins ago
M
Rooms Operations Assistant Manager
Marriott
Trois-Rivières, QC
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 6 mins ago
TO
Manager, Roads and Stormwater Operations Maintenance
Town of Caledon
Bolton, ON
- Full-time
As the Manager, Roads and Stormwater Operations/Maintenance, you will perform the following duties, including but not limited to:
Added 6 mins ago
TO
Coordinator, Operations (Contracted Services)
Town of Caledon
Caledon, ON
- Full-time
Reporting directly to the Manager, Roads and Stormwater Operations, this role is responsible for project coordination, contractor supervision and inspection, and contract administration of…
Added 6 mins ago
TO
Coordinator, Invasive Species (Contract up to 18 months)
Town of Caledon
Caledon, ON
- Full-time
Reporting directly to the Manager, Parks Operations & Forestry, this role is responsible for developing and overseeing all aspects of the Town of Caledon Integrated Pest Management program…
Added 21 mins ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
Develops, implements, and oversees operational policies, procedures, and standards governing daily facility operations. Exercises authority in establishing procedures, monitoring…
Added 21 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Rivière-du-Loup, QC
- Contract
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 21 mins ago
UT
Vendor Manager - #26-27112
US Tech Solutions
Toronto, ON
- $60 to $65 CAD / hour
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 21 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
…senior leadership, independently challenging first-line business operations while integrating risk considerations into new products, initiatives, and third-party partnerships. Combining…
Added 21 mins ago
NW
Economic Planning Specialist
Nuclear Waste Management Organization
Ignace, ON
- Full-time
…community office locations may be considered). Reporting to the Manager, Social and Economic Programs, the successful candidate will provide subject matter expertise in municipal planning…
Added 21 mins ago
SH
Server | Part Time | Hotel Victoria
Silver Hotel Group
Toronto, ON
- Part-time
Weekend on-call availability is required to support team operations
Added 21 mins ago
PL
Front Desk Manager
Pomeroy Lodging
Vermilion, AB
- Full-time
We are looking for a Front Desk Manager to join our team!
Added 21 mins ago
KG
Manager, TMF and Earthworks Area
Kinross Gold Corporation
Red Lake, ON
- Full-time
…excellent potential to become a top-tier deposit that could support a large, long-life mine complex. Kinross’ comprehensive exploration and development program will aim to support the…
Added 21 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.

Vitality Physiotherapy and Wellness Centre

Client Experience Manager

Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description Vitality Physiotherapy and Wellness Centre is a client-focused physiotherapy and wellness organization specializing in custom rehabilitation programs that help clients maintain active, goal-oriented lifestyles. The team is made up of caring healthcare practitioners, coaches, and service providers who prioritize health outcomes, education, and an exceptional customer experience guided by the “three Cs of care”: Connect Compassionately, Communicate Clearly, and Coach Enthusiastically. Vitality offers its proprietary Movement Method™ to accelerate recovery, support physical and mental health, and reduce future pain. Clients can access care at four luxury facilities in Ottawa and Kemptville, Ontario, and choose Vitality for its high standard of care, premium environment, and commitment to helping them reach their wellness goals. Services include physiotherapy, osteopathy, chiropractic care, massage therapy, psychotherapy, naturopathic medicine, acupuncture, shockwave therapy, and custom orthotics and supports.

Role Description The Client Experience Manager is a full-time, on-site role based in Ottawa, responsible for overseeing and elevating the end-to-end client journey at Vitality Physiotherapy and Wellness Centre. Day-to-day responsibilities include greeting clients, managing appointment flow, and ensuring a welcoming, professional environment in the clinic. The role involves monitoring client feedback, resolving service issues, and coordinating with clinical and administrative teams to maintain consistent standards of care and communication. The Client Experience Manager will support process improvement initiatives, track client experience metrics, and help implement programs that reflect Vitality’s core values of compassionate connection, clear communication, and enthusiastic coaching. This position requires active collaboration with team members to support clinic operations and contribute to a high-quality, luxury client experience.

Qualifications

Candidates should possess strong Customer Service and Customer Experience skills, with a focus on creating welcoming, supportive, and solution-oriented interactions.
Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to convey information to both clients and team members.
Candidates should possess solid Analytical Skills to interpret client feedback, track experience-related data, and support decisions that improve service quality.
Candidates should possess Project Management capabilities to organize initiatives, coordinate tasks across teams, and follow through on client experience improvement projects.
Additional beneficial qualifications include prior experience in a healthcare, wellness, or clinic environment; proficiency with scheduling and CRM tools; strong organizational skills; and the ability to work collaboratively in a multidisciplinary team.
Post-secondary education in business, healthcare administration, customer experience, or a related field is an asset, along with demonstrated commitment to client-centered care and professional ethics.

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More about this job

Responsibilities

Oversee the end-to-end client journey by welcoming clients, managing appointment flow, maintaining a professional clinic environment, and resolving service issues. Monitor client feedback and experience metrics, coordinate with clinical and administrative teams, and support process improvements that uphold Vitality’s service standards.

Requirements

Candidates should have strong customer service, communication, analytical, and project management skills, along with the ability to collaborate effectively in a multidisciplinary team. Healthcare or wellness experience, scheduling and CRM proficiency, and post-secondary education in business, healthcare administration, customer experience, or a related field are assets.

Skills

Customer Service
Customer Experience
Communication
Active Listening
Analytical Skills
Project Management
Client Feedback Analysis
Scheduling
CRM Tools
Organization
Team Collaboration
Process Improvement
Issue Resolution
Client-Centered Care

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Client Journey
Appointment Flow
Client Feedback
Experience Metrics
Service Issue Resolution
Process Improvement
Project Management
Scheduling Tools
CRM Tools
Client-Centered Care
Multidisciplinary Team
Physiotherapy
Wellness
Rehabilitation
Healthcare Administration
Professional Ethics
Movement Method
Clinic Operations

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