Customer Sales Coordinator

Customer Sales Coordinator

Keep customers informed. Keep sales moving.

At Vitalus, strong customer relationships are built on accuracy, responsiveness, and follow-through. As our Customer Sales Coordinator, you’ll connect customers with Sales, Planning, Logistics, Finance, and other teams to keep orders and commitments moving smoothly. From coordinating orders to resolving service issues and maintaining accurate customer information, your work will help strengthen customer confidence and support reliable sales execution.

IS THIS YOU?

• You’re a natural relationship-builder who communicates clearly, listens closely, and follows through on commitments.
• You’re organized and detail-focused, with a knack for bringing together order, customer, and operational information and spotting gaps before they become bigger issues.
• You enjoy solving problems and learning the business, building the product and customer knowledge that can help you contribute to future sales opportunities.

If this sounds like you, let’s talk.

WHAT YOU’LL DO

Keep Orders Moving

• Coordinate customer orders from purchase order through fulfilment, ensuring details and requirements are accurate.
• Keep customers and internal teams informed of order confirmations, changes, and status updates.

Deliver a Strong Customer Experience

• Respond to customer inquiries with clear, accurate information and reliable follow-through.
• Coordinate solutions to order and service issues and proactively communicate changes that affect customer commitments.

Keep Sales Information Reliable

• Maintain accurate CRM, customer, opportunity, forecast, and account information.
• Help Sales and Planning stay informed by communicating meaningful changes to forecasts, orders, and customer requirements.

Support Sales Opportunities

• Gather information on incoming inquiries and route leads through the appropriate qualification process.
• Support sample follow-up, approved quotes, and routine product questions while connecting customers with the right internal expertise when needed.

WHAT YOU’LL BRING

• Post-secondary diploma or degree in Business Administration, Sales, Marketing, Supply Chain, Commerce, or a related field.
• 2+ years of experience in customer service, inside sales support, sales coordination, order management, or a related customer-facing role.
• Experience coordinating customer orders and working across teams such as Sales, Planning, Logistics, Finance, or Operations.
• Strong organizational, communication, problem-solving, and follow-through skills.
• Proficiency with Microsoft Office; experience with ERP and CRM systems such as Dynamics 365 is preferred.
• Experience in food manufacturing, ingredients, dairy, or another regulated B2B environment is an asset. Spanish language skills are also an asset.

CONNECT CUSTOMERS. SUPPORT SALES. KEEP THINGS MOVING.

This is an opportunity to become a trusted link between our customers and the teams that support them. If you’re ready to bring accuracy, initiative, and a customer-focused approach to a role where your follow-through matters, we’d love to hear from you.