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Added 11 mins ago
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Senior Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…provide an excellent opportunity to advance your career. You will lead a team of nuclear I&C Engineers and interface with the discipline engineers and designers on the Project Team and with…
Added 11 mins ago
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Senior Structural Engineer – Infrastructure
CIMA+
Mississauga, ON
- $110,480 to $151,910 CAD / year
- Full-time
We have an established national structural team dedicated to the water and wastewater facilities. You will work with this team to help accomplish business goals in Ontario region, but also…
Added 11 mins ago
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Operations Associate (Legal & Compliance)
Jerry.ai
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Jerry operates across the US and Canada, and our legal team keeps all of it running: entity filings, IP protection, product reviews, consumer escalations, and audits. The team is small, so…
Added 26 mins ago
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Senior Transportation Engineer
Englobe
Saint John, NB
- Full-time
Perform project management duties including schedule development, budget monitoring, progress reporting, client coordination, and contract administration;
Added 26 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning…
Added 26 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning…
Added 41 mins ago
VT
Implementation Consultant
Viv Technologies Inc.
Toronto, ON
- Full-time
This role sits between project management, consulting, and training. On any given day, you might be mapping an agency's scheduling and billing workflows to Viv, configuring their…
Added 56 mins ago
HR
Assistant Manager, Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package…
Added 56 mins ago
HM
Anesthesiology
Health Match BC
New Westminster, BC
- Full-time
…dedicated and collegial Anesthesiologists to join our expanding…
Added 56 mins ago
DC
Growth Projects Land Representative
Dasro Consulting Inc.
Calgary, AB
- Contract
Project management capability is the primary focus and top priority for this role. Operating as a land subject matter expert within project teams, this position manages the overall land…
Added 1 hour ago
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
Maintain a prioritized renovation pipeline based on effort vs. impact, ensuring alignment with the Product Management team for inclusion in the product roadmap
Added 1 hour ago
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Electrical Engineer - Building
BPA
Vancouver, BC
- Full-time
In this role, you will lead and support electrical building systems design, collaborate with teams across the country, mentor younger resources and contribute your technical knowledge…
Added 1 hour ago
Administrative Business Partner
Asana
Vancouver, BC
…trusted partner and is embedded within a collaborative ABP team that shares resources, best practices, and cross-functional coverage. The ABP is expected to build deep business acumen,…
Added 1 hour ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 1 hour ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 1 hour ago
Senior Consultant
Konrad
Toronto, ON
Konrad is looking for a Senior Consultant to join our Strategy team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, and guide clients through…
Added 1 hour ago
Project Manager
Konrad
Toronto, ON
This role sits on our Digital team, where your internal title will be Specialist, Digital, working primarily in a project management capacity across client engagements. As a Specialist,…
Added 1 hour ago
Program Manager
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Toronto, ON
This role is part of our Digital team, where your internal title will be Senior Specialist, Digital; working primarily in a strategic leadership capacity across client engagements. As a…
Added 1 hour ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 1 hour ago
Delivery Manager
Konrad
Toronto, ON
Collaborate with consulting leadership to manage team capacity and plan resource allocation for upcoming project phases
Added 1 hour ago
Consultant
Konrad
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Konrad is looking for a Consultant to join our Management Consulting team. You'll work with colleagues to deliver digital and AI projects, and guide clients through design thinking to…
Added 1 hour ago
Advisor, Procurement Planning
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Seven (7) years of experience in procurement or project management, with a focus on procurement scope review, assessment, and feedback is required.
Added 1 hour ago
Systems Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Develop status reports for stakeholders, management, client departments, and team members on the status of the programming process on a regular basis.
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
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Construction administrator
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support project delivery strategies and risk management initiatives.

Viv Technologies Inc.

Implementation Consultant

Toronto, ON, M5C 1N8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years of experience implementing customers onto B2B software, with at least 1 year of that owning implementations end to end.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Viv Technologies

At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.

We believe technology should feel human. That’s why we’re looking for a personable and patient Implementation Consultant who’s passionate about helping people learn and succeed.

About the Role

As an Implementation Consultant, you will own a portfolio of customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. Our customers are multi-site home care operators, and each implementation is a substantial project involving multiple stakeholders, competing priorities, and live operations that must continue uninterrupted through the transition.

This role sits between project management, consulting, and training. On any given day, you might be mapping an agency's scheduling and billing workflows to Viv, configuring their environment, coordinating a data migration, running a virtual training session, or walking a stakeholder through go-live readiness. The strongest candidates combine disciplined project management with genuine attentiveness to the people they're training and supporting.

This role is based in Toronto. Candidates should reside in or be within easy reach of the GTA, as periodic in-office collaboration is required.

What You’ll Do

Lead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication for each.
Run discovery and workflow-mapping sessions to understand how each agency operates, then translate that into Viv configuration decisions.
Configure customer environments and integrations.
Coordinate data migration, scoping what moves, validating what arrived, and catching problems before the customer does.
Design and deliver training for end users, adapted to audiences that range from tech-fluent to tech-reluctant.
Drive adoption after go-live: monitor usage and hand off a healthy account to Support and Customer Success.
Feed what you learn back into the company. Implementation friction is our best source of product and process improvement!

What You Bring

2 years of experience implementing customers onto B2B software, with at least 1 year of that owning implementations end to end.
Demonstrated project management of concurrent customer projects. You can speak to how you run kickoffs, keep timelines honest, and escalate risk.
Comfort with software configuration and data. You should be at ease setting up a system against business rules, validating data, and learning a complex platform deeply.
Excellent facilitation and training skills, especially with non-technical, operationally busy audiences.
Clear, proactive written communication. Your status updates keep customers calm and projects moving.
Implementation experience in healthcare or another regulated industry is an asset but not required.

What We Offer

Competitive salary and benefits.
A supportive, people-first culture that values balance, empathy, and teamwork.
Opportunities to grow your skills and make a meaningful impact on the home care community.
Work with a passionate, mission-driven team where your ideas are valued, and your voice is heard.

If you’re a natural teacher, love helping others, and get excited about making technology feel simple and empowering, we’d love to hear from you!

We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.

Artificial intelligence is used to screen and assess applicants.

We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.

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More about this job

Responsibilities

Lead concurrent customer implementations from kickoff through configuration, data migration, training, go-live, and transition to Support, managing timelines, risks, and stakeholder communication. Map customer workflows, configure software environments and integrations, support adoption, and share implementation feedback to improve products and processes.

Requirements

Candidates need at least two years of experience implementing B2B software, including at least one year owning implementations end to end, and experience managing concurrent customer projects. They should be comfortable with software configuration and data, and have strong facilitation, training, and written communication skills; regulated-industry experience is an asset.

Skills

Project Management
Customer Implementation
Workflow Mapping
Software Configuration
Data Migration
Data Validation
Training and Facilitation
Stakeholder Communication
Risk Management
Change Management
Customer Adoption
Integration Coordination
B2B Software
Healthcare Operations

Benefits

Competitive Salary
Benefits
Supportive, People-First Culture
Work-Life Balance
Opportunities for Skill Development

Visa sponsorship

Not detected in the job text

Keywords

B2B Software
Home Care Software
Customer Implementations
Project Management
Implementation Lifecycle
Kickoff
Workflow Mapping
Software Configuration
Integrations
Data Migration
Data Validation
End-User Training
Facilitation
Go-Live Readiness
Stakeholder Communication
Risk Management
Customer Adoption
Support Handoff
Customer Success
Healthcare Operations
Regulated Industries
Multi-Site Operations
Product Improvement

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