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Curriculum Development Lead, Corporate and Continuing Education
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St. Catharines, ON · Main Campus
- Full-time
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Closed listing

VK CONSULTING SERVICES

Adobe Experience Manager (AEM), SRE - CDN and Edge Delivery

Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Site Reliability Engineer – Adobe Experience Manager (AEM), CDN and Edge Delivery

Location: Waterloo or Toronto, Ontario

Work Model: Hybrid – Tuesday, Wednesday, and Thursday onsite

Interview Process: Second-round, in-person interview

ABOUT THE ROLE

We are seeking a hands-on Senior Site Reliability Engineer (SRE) with experience supporting Adobe Experience Manager (AEM), particularly Edge Delivery Services and Assets as a Cloud Service, alongside enterprise Content Delivery Network (CDN) platforms.

The role focuses on the reliability, performance, monitoring, and production support of high-traffic public websites powered by Adobe Experience Manager. Key technical areas include CDN and Edge configuration, Web Application Firewall (WAF), bot management, Transport Layer Security (TLS), Domain Name System (DNS), cache invalidation, Continuous Integration and Continuous Delivery (CI/CD), observability, web performance, and production incident management.

The successful candidate will work closely with platform vendors, security, networking, production support, and engineering teams to maintain website availability, optimize performance, improve release reliability, and strengthen operational resilience.

ABOUT THE ROLE

RBC is building a net-new enterprise content management and digital asset management platform from the ground up, delivering the public web experiences on Adobe Experience Manager - Edge Delivery Services (EDS). This is a modern, vendor-operated delivery architecture: there are no application servers to patch, no clusters to scale, and no capacity to provision. Adobe operates the delivery tier, holds a 24/7 platform on-call, and runs active/active across multiple clouds.

That changes what reliability engineering means here, and it makes the role more interesting rather than less. The surface RBC owns the Content Delivery Network (CDN) and Edge – origin configuration, WAF, BOT management, TLS, DNS and cache invalidation – together with the release pipeline, the integrations on the page, and the observability practice that has to be built from real-user telemetry and edge logs rather than a traditional server logs. On this platform, page performance is not a quality attribute; it is the product. You will treat it as a service level objective with the same rigor most organizations reserve for uptime.

You will be the reliability engineer for a public-facing banking website in a regulated environment, working across Adobe vendor, RBC InfoSec, Network and CDN, Privacy, Production Support and a lean full-stack development team.

WHAT YOU WILL OWN

Application Support & Incident Management
Own end-to-end monitoring of the RBC-controlled surface: CDN and edge configuration, DNS, certificates, cache and invalidation health, and every third-party integration on the page – Search, Consent Management, Analytics, Personalization and AI services and many more to come.
Build and run synthetic monitoring from outside the bank network, per template, per language, because internal-only monitoring cannot see the CDN, DNS and certificate failures this architecture is most exposed to.
Run smoke testing of dependent interfaces on every change and maintain the automation packs that do it.
Participate in the shared on-call rotation as the platform’s subject-matter escalation, and lead incident management for customer-facing events
Own the vendor's escalation path into Adobe: severity mapping between Adobe and RBC incident scales, named contacts, evidence capture, and holding the vendor to its commitment during an event.
Handle a class of incident that does not exist on traditional platforms – content published but not visible, invalidation failure, and authoring-source outages – and makes those diagnosable by the service desk rather than by you.
Change and Release reliability:
Design and operate change management for the platform where the Git repository is production: reconcile a merge-to-main deployment model with RBC change control, so that every production change carries an approved record with stalling delivery.
Owns the release pipeline as a production control – branch protection, required checks, lint, performance, and secret-screening gates – and the evidence that they are enforced.
Own rollback: revert, republish and purge, rehearsed end to end with a measured recovery time and a named authority who can call it without convening a meeting
Treat content publishing as a routine process: hundreds of production changes made by content authors, needing approval evidence, attribution and retention trail
Represent the platform at change advisory board, and own the freeze calendar interaction and release notes
Business Continuity and Resilience
Own the recovery obligation that sits with RBC. Adobe operates delivery resiliently, but customers restore their own content from source version history rather than vendor backups – so the content source, the Git repository and the CDN configuration are RBC’s recovery surface, each needs a tested restore.
Hold CDN and edge configuration as code so that a lost or corrupted property is a redeploy rather than an outage with no runbook
Define RTO and RPO with the business against the application criticality tier, document the DR exercise plan, and execute the testing – including failure modes you can actually cause: certificate expiry, invalidation failure, WAF misconfiguration, content source unavailability, and repository compromise.
Maintain the operational resilience evidence a regulator expects for a material third-party technology arrangement, and keep the platform exit and portability plan current.
Reliability & Performance Engineering
Set and defend service level objectives for both availability and page performance. Define Core Web Vitals thresholds per template, run them on an error budget, and report against them.
Build the observability practice from the telemetry that exists; real user monitoring on the production domains, CDN access logs streamed to enterprise SIEM as the log source of record, and external synthetics. There is no origin server log – designing around that constraint is part of the job.
Own third-party scripts and tag governance as a reliability control. Tags are the dominant cause of performance regressions and are added by teams outside engineering change control; you will define the approval route, measure each tag’s cost adn enforce the budget.
Own capacity and cost where they still exist: CDN egress, asset storage and processing, media delivery and any RBC-hosted APIs behind the page. Capacity planning here is a financial operations discipline, not a server-sized one.
Publish the reliability and performance reporting that the business, risk and technology leadership use.
Compliance and Control Evidence
Evidence controls on a platform RBC does not operate – which is harder than evidencing your own, and is where a meaningful share of the role’s effort sits
Own log ingestion into SIEM with the agreed retention, access recertification across the repository, Adobe Admin Console, content source and CDN, and the audit evidence pack
Support privacy, operational risks, control assessment and third-party risk processes with operational evidence and maintain alignment to regulatory expectations for technology, cyber and third-party risks.
Keep the configuration management database, support model and assignment groups accurate as the platform estate grows.

WHAT WILL YOU DO?

This is a build-then-run role. Roughly half of the first year is establishing a reliability practice that does not exist yet.

The observability stack: Real User Monitoring, Core Web Vitals dashboards and alerting, CDN log ingestion, and external synthetics
CDN and Edge configuration as Code, with a tested restore
The operations runbook, incident playbook, operational level agreement and vendor escalation matrix
The change model that reconciles Git-based deployments and continuous content publishing with RBC’s change controls
The first disaster recovery exercise and the first rehearsed, measured rollback
Service level objectives agreed with the business, and the reporting that holds the platform to them

WHAT DO YOU NEED TO SUCCEED?

 Must have

Substantial hands-on experience operating a high-traffic public website behind an enterprise content delivery network. Depth in CDN configuration – origin and cache behaviour, invalidation, edge logic, TLS and DNS – is the single most important qualification. Akamai and Cloudflare experince is an advantage.
Practical web application firewall experience, including tuning false positives against production-like traffic before enforcement, and bot management that protects the site without blocking the crawlers you need.
A real observability practice: defining service level objectives and error budgets, and building monitoring from log, real-user and synthetic sources rather than from an agent on a server
Web performance engineering – Core Web Vitals, load and rendering behaviour, and the ability to read a waterfall and attribute a regression to a specific script.
Comfortable with front-end technology: This platform ships JavaScript and CSS to the browser with no server tier; you cannot reason about its reliability without reading and understanding it
Git-based release engineering and CI/CD as a production control, including infrastructure and configuraiton as code
Incident command on customer facing services, and the discipline to produce evidence during an event, not after it.
Woirking effectively in a regulated environment – change control, audit evidence, access management and third-party risk – without treating it as an obstacle.

About employer

More about this job

Responsibilities

Build and operate reliability, monitoring, incident response, release controls, and recovery practices for a high-traffic public website delivered through Adobe Experience Manager, CDN, and edge services. Own performance objectives, CDN and edge configuration, vendor escalations, third-party integrations, operational resilience, and compliance evidence in a regulated environment.

Requirements

Requires substantial hands-on experience operating high-traffic public websites behind enterprise CDNs, with deep expertise in CDN configuration, WAF and bot management, observability, and web performance. Candidates should also have experience with Git-based CI/CD, front-end technologies, customer-facing incident command, and operational controls in a regulated environment.

Skills

Adobe Experience Manager
Edge Delivery Services
Web Application Firewall
Bot Management
TLS and DNS
Observability
Site Reliability Engineering
Core Web Vitals
Web Performance Engineering
CI/CD and Git-Based Release Engineering
Infrastructure as Code
Incident Management
Disaster Recovery
JavaScript and CSS
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Adobe Experience Manager
Edge Delivery Services
Assets as a Cloud Service
Content Delivery Network
Akamai
Cloudflare
Web Application Firewall
Bot Management
TLS
DNS
Cache Invalidation
CI/CD
Git
Infrastructure as Code
Real User Monitoring
Core Web Vitals
Synthetic Monitoring
CDN Access Logs
SIEM
Service Level Objectives
Error Budgets
Incident Management
Disaster Recovery
Change Management
JavaScript
CSS
Third-Party Risk
Operational Resilience
Content Delivery
Performance Engineering

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