Chatbot Content Developer
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Chatbot Content Developer
Toronto - onsite
Full-Time
Key Roles & Responsibilities
- Review, analyze, and improve technical documentation used as chatbot knowledge sources.
- Convert Confluence content into Markdown and documentation-as-code formats.
- Use GitHub Copilot and AI tools to improve documentation quality and structure.
- Develop and enhance automation scripts for content conversion and migration.
- Maintain documentation in Git/Bitbucket repositories.
- Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.
- Resolve documentation issues related to formatting, links, images, and metadata.
- Create standards, templates, and best practices for documentation management.
Key Skillsets
- 5+ Yrs of strong scripting & automation experience - Python (preferred) or Java development experience.
- Experience working with Markdown documentation and Git-based repositories.
- Experience with Confluence administration, content organization, page structures, and migrations.
- Experience working with Git, GitHub, Bitbucket, or similar SCM platforms.
- Experience creating automation scripts and content transformation utilities.
- Hands-on experience with GitHub Copilot or AI-assisted development tools.
- Understanding of developer documentation and documentation-as-code practices.
- Experience with CI/CD and DevOps concepts is desirable.
- Exposure to Backstage, TechDocs, or documentation portals is a plus.
- Strong written communication and documentation skills.
More about this job
Responsibilities
Review and improve technical documentation used as chatbot knowledge sources, converting Confluence content into Markdown and documentation-as-code formats. Develop content-conversion automation, maintain documentation repositories, resolve content issues, and collaborate with engineering and DevOps teams to establish documentation standards and improve chatbot knowledge sources.
Requirements
Requires 5+ years of scripting and automation experience, preferably with Python or with Java, along with experience in Markdown, Confluence, Git-based repositories, and content transformation. Hands-on experience with GitHub Copilot or similar AI-assisted tools and strong documentation skills are expected; CI/CD and DevOps knowledge are desirable, while Backstage, TechDocs, or documentation portals are a plus.
Skills
- Python
- Java
- Scripting And Automation
- Markdown
- Git
- GitHub
- Bitbucket
- Confluence Administration
- Content Migration
- Content Transformation
- GitHub Copilot
- AI-Assisted Development
- Documentation-As-Code
- CI/CD
- DevOps
- Technical Writing
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
Keywords
- Chatbot
- Technical Documentation
- Knowledge Sources
- Confluence
- Markdown
- Documentation-As-Code
- Python
- Java
- Scripting
- Automation
- Content Conversion
- Content Migration
- Git
- GitHub
- Bitbucket
- GitHub Copilot
- AI-Assisted Development
- CI/CD
- DevOps
- Backstage
- TechDocs
- Documentation Portals
- Metadata
- Templates
- Documentation Standards