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VMCH

Accommodation Operational Lead

Mulgrave, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Mulgrave, VIC, Australia, 3170
Full time

Ready to make a difference?

Bring your leadership skills and commitment to quality support to a role focused on resident wellbeing, strong teams and effective accommodation services.

Lead with purpose. Support teams. Make a meaningful difference
Harness your expertise to grow our potential
Purpose-led organisation supporting 11,000+ people annually

Bring your disability or community services leadership experience to VMCH and help deliver safe, person-centred accommodation services that support residents to live independently and participate in their communities.

The position

As the Accommodation Operational Lead (AOL) you will provide operational oversight and practical support to Team Leaders over 4 sites. You will help ensure consistent service delivery, effective workforce management and positive resident outcomes, while promoting accountability, employee engagement and continuous improvement.

This position reports to the SIL Manager and is a full-time role, based at the Mulgrave office. You will be travelling to 4 sites located Carrum, Koo Wee Rup, Endeavour Hills and Kialla. Kialla will be a monthly visit. This position in Monday to Friday, with no weekend work.

VMCH. Flourishing communities, vibrant careers. At VMCH, the future is bright and rewarding.

About You

You will be an organised, collaborative leader with experience in disability, community, health or residential services. You bring sound judgement, strong communication skills and a commitment to person-centred support. You will be an exceptional communicator and build effective relationships with clients, their families, staff and managers.

You Will Also Bring

Experience managing teams, rosters, workforce performance and operational service delivery.
A strong understanding of NDIS Practice Standards and Quality and Safeguards requirements.
Strong incident management, risk assessment and problem-solving skills.
The ability to build effective stakeholder relationships, analyse data and prepare operational reports.
Strong organisational and time-management skills.

The Responsibilities

Lead and support Team Leaders to deliver safe, high-quality accommodation services.
Oversee workforce planning, rosters, staffing levels and resource allocation, monitoring costs, leave, overtime and agency use.
Support employee development, engagement and performance management in consultation with management and Human Resources.
Oversee incident review, investigation and escalation, coordinate NDIS reporting requirements and use incident trends to strengthen safeguarding.
Monitor compliance with NDIS Practice Standards, organisational policies and legislative requirements through audits, accurate documentation, training oversight and restrictive practice reporting.
Build positive relationships with residents, families, guardians, advocates and internal and external stakeholders, supporting resolution of complex concerns.
Champion workplace health and safety, manage operational risks and drive continuous improvement.

What’s Required

A relevant qualification in Disability, Community Services, Health, Management or a related field.
A current NDIS Worker Screening Check.
A current Working with Children Check, where applicable.
Current First Aid and CPR certification.
A current Australian Driver Licence

What’s Possible

Rewarding work, within a supportive environment
Professional development and career progression opportunities
Competitive salary + salary packaging (with potential for increased take-home pay)
Flexible, family friendly work culture
Wellbeing initiatives and paid parental leave
Employee assistance program (EAP) for you and close family members
Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
Discounts on private health insurance, school holiday programs, car hire and much more!
Open a high-interest savings account via our banking partner
Join a place where diversity and inclusion lives, breathes and thrives.

More About Us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Apply About employer

More about this job

Responsibilities

Lead and support Team Leaders across four sites to deliver safe, high-quality accommodation services, overseeing workforce planning, rosters, staffing, resources, employee performance, and development. Manage incident review and reporting, compliance and safeguarding, stakeholder concerns, workplace health and safety, operational risks, and continuous improvement.

Requirements

A relevant qualification in Disability, Community Services, Health, Management, or a related field is required, along with experience leading teams and managing operational service delivery in disability, community, health, or residential services. Applicants need a current NDIS Worker Screening Check, Working with Children Check where applicable, First Aid and CPR certification, and Australian Driver Licence, as well as knowledge of NDIS standards and strong communication, risk management, and organisational skills.

Skills

Team Leadership
Workforce Planning
Roster Management
Operational Service Delivery
NDIS Practice Standards
Incident Management
Risk Assessment
Problem-Solving
Data Analysis
Operational Reporting
Compliance Monitoring
Performance Management
Continuous Improvement
Person-Centred Support
Workplace Health and Safety

Benefits

Professional Development
Career Progression Opportunities
Salary Packaging
Flexible, Family-Friendly Work Culture
Wellbeing Initiatives
Paid Parental Leave
Employee Assistance Program
Fitness Passport
Private Health Insurance Discounts
School Holiday Program Discounts
Car Hire Discounts
High-Interest Savings Account

Visa sponsorship

Not detected in the job text

Keywords

Disability Services
Community Services
Accommodation Services
Supported Independent Living
NDIS
NDIS Practice Standards
NDIS Quality and Safeguards
NDIS Worker Screening Check
Restrictive Practice Reporting
Incident Management
Safeguarding
Workforce Planning
Roster Management
Resource Allocation
Operational Reporting
Audits
Compliance
Risk Assessment
Performance Management
Employee Development
Stakeholder Engagement
Person-Centred Support
Workplace Health and Safety
Continuous Improvement
First Aid
CPR
Australian Driver Licence

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