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Added 24 mins ago
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Boutique Part Time Coffee Specialist - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 24 mins ago
SP
Client Account Specialist
Staff Plus
Oakville, ON
- $50,000 to $70,000 CAD / year
- Full-time
Client Account Specialist - Manufacturing & Order Management
Added 24 mins ago
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Paralegal
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Day 1 Coverage: Employer-paid comprehensive benefits, including dental, prescription drug, vision, paramedical coverage, and a $1,000 annual Health Spending Account.
Added 54 mins ago
NN
Sales Associate (Part-Time) - Vaughan Mills
Nestlé Nespresso SA
Concord, ON
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 54 mins ago
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Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
The Specialist - Technical project integration is responsible for providing constructability technical leadership and integration oversight throughout the development, engineering,…
Added 54 mins ago
NN
Stock Specialist (Part-Time) - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 54 mins ago
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Sales Associate (Part-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 54 mins ago
Specialist, Business Development
Miller Thomson
Toronto, ON
We are seeking a Specialist, Business Development to join our team in the Toronto Office!
Added 54 mins ago
Brokerage & Logistics Rep II - Int
Farrow
Lasalle, ON
Certified Customs Specialist (CCS) designation, in good standing
Added 1 hour ago
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Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 1 hour ago
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Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 1 hour ago
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Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
We are seeking a Specialist, Business Development to join our team in the Toronto Office!
Added 1 hour ago
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HR & Payroll Specialist
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
The Payroll & HR Specialist is a hands on role responsible for the efficient processing of the semi-monthly payroll and benefits administration for approximately 200 salaried and hourly…
Added 1 hour ago
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Stock Specialist (Part-Time) - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 1 hour ago
S
Junior Architectural Technologist
Stantec
Dartmouth, NS
- Full-time
Coordinate the architectural design with other members of the design team along with engineering consultants and specialist design disciplines.
Added 1 hour ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
Health Care Benefits + $600 Health Care Spending Account
Added 1 hour ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 1 hour ago
SM
EPR Business Intelligence Developer Analytics & Reporting
St. Michael's Hospital
Toronto, ON
- Temporary
Provide system administration and technical support for use of Business Intelligence tools. Ensure permissions on each account are suitable for its intended purpose while maintaining…
Added 1 hour ago
SM
Registered Practica Nurse - Withdrawal Management Services Sherbourne
St. Michael's Hospital
Toronto, ON
- Temporary
Provides health education using effective teaching strategies that takes into account the patient/family's learning needs, readiness, and motivation to learn;
Added 1 hour ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 1 hour ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
Health Care Benefits + $600 Health Care Spending Account
Added 1 hour ago
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Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…
Added 1 hour ago
I
Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…
Added 1 hour ago
BB
System Designer - AV
Bosch Building Technologies
Vancouver, BC
- Full-time
Engineering sales support and review of the functionality and design of systems being proposed by account managers.
Added 2 hours ago
IL
Sommelier
Island Lake Lodge
Fernie, BC
- Full-time
We are seeking a genuine wine specialist who can bring our collection to life through storytelling, education, thoughtful pairings, and personal guest interactions. This is a wine-focused…

VMCH

Customer Service Advisor

Mulgrave, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 25, 2026

Original job description

Mulgrave, VIC, Australia, 3170
Full time
Be the first point of contact for VMCH, creating positive and personalised experiences for our customers
Join a fast-paced, energetic and supportive Customer Service team where no two enquiries are the same
Make a meaningful difference by helping people navigate VMCH’s aged care, disability and retirement living services.

The position

As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You’ll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support.

Working within a collaborative Customer Service team, you’ll also maintain accurate customer information in the CRM, coordinate call-backs and provide practical administrative support to help the Mulgrave Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high-quality customer service.

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding. With us, you’ll combine your interpersonal skills with a hands-on, customer focused approach. Navigating a diverse service environment and building strong relationships to connect customers with the right VMCH services and support.

The Responsibilities

Welcome and assist visitors to the Mulgrave Office,
Respond to customer enquiries across phone and email, providing timely and helpful support
Provide information about VMCH services and connect customers with the right teams.
Effectively managing complaints and ensuring issues are resolved efficiently or escalated to the appropriate team for resolution.
Deliver a positive, personalised customer experience at every interaction.
Maintain accurate customer information and interactions within the CRM system.
Provide support at the Mulgrave Office to maintain supplies.
Assist with the planning, coordination and delivery of small office events and team engagement activities at the Mulgrave office.

What’s Required

A genuine passion for aged care and disability services
Strong written and verbal communication skills, with a compassionate approach.
A demonstrated commitment to delivering high-quality customer service.
Confidence using Microsoft Office and CRM systems.
Strong organisation and time management skills, with the ability to work independently and manage competing priorities.

What’s Possible

Rewarding work, within a supportive environment
Professional development and career progression opportunities
Competitive salary + salary packaging (with potential for increased take-home pay)
Flexible, family friendly work culture
Wellbeing initiatives and paid parental leave
Employee assistance program (EAP) for you and close family members
Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
Discounts on private health insurance, school holiday programs, car hire and much more!
Open a high-interest savings account via our banking partner
Join a place where diversity and inclusion lives, breathes and thrives.

More About Us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Apply About employer

More about this job

Responsibilities

Welcome visitors and respond to customer enquiries by phone and email, providing clear information about VMCH services and connecting people with the appropriate teams. Resolve or escalate complaints, maintain accurate CRM records, coordinate callbacks, and support office administration and events.

Requirements

Applicants should have a genuine interest in aged care and disability services, strong written and verbal communication skills, and a commitment to high-quality customer service. They should be confident using Microsoft Office and CRM systems, well organized, able to manage competing priorities, and capable of working independently.

Skills

Customer Service
Written Communication
Verbal Communication
Compassionate Communication
Complaint Resolution
Microsoft Office
CRM Systems
Organization
Time Management
Prioritization
Administrative Support
Event Coordination
Interpersonal Skills

Benefits

Salary Packaging
Flexible, Family-Friendly Work Culture
Professional Development and Career Progression
Wellbeing Initiatives
Paid Parental Leave
Employee Assistance Program
Discounted Fitness and Recreation Access
Private Health Insurance Discounts
School Holiday Program Discounts
Car Hire Discounts
High-Interest Savings Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aged Care
Disability Services
Retirement Living
Phone Enquiries
Email Enquiries
Web Enquiries
Complaint Resolution
Customer Experience
CRM
Microsoft Office
Customer Records
Call-Back Coordination
Administrative Support
Office Supplies
Event Coordination
Team Engagement
Mulgrave Office
Customer Information
Service Referrals

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