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Added 16 mins ago
TU
Embedded Counsellor - Faculty of Science
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Participates in meetings with Faculty of Science student services professionals as well as Counselling Services case management and administrative meetings.
Added 16 mins ago
UT
Project Data Management Coordinator- #26-23057
US Tech Solutions
Montreal, QC
- $65 to $70 USD / hour
- Contract
This is an excellent opportunity for a team-oriented professional with strong stakeholder engagement and team leadership skills, and a solid understanding of Document Control processes. Key…
Added 45 mins ago
NR
Ontario Works Casemanager
Niagara Region
ON · Niagara, ON
- Full-time
Excellent interpersonal, communication (oral and written) and teamwork skills to relate to individuals, families, peers, and other community partners in a calm and professional manner
Added 1 hour ago
C
BILLING ADMINISTRATOR
c21059ff-255a-42fd-a8c9-33094188d6c7
Edmonton, AB
- Full-time
3+ years’ experience in a dedicated, full-time billing role where invoicing was your primary responsibility, not a portion of a broader administrative, reception, or accounting role.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Kelowna offers an excellent combination of professional opportunity and lifestyle, with a growing population, strong demand for primary care and specialist services, and access to Kelowna…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Campbell River, BC
- Full-time
MOA (Medical Office Assistant) support for administrative and patient care tasks.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Comox, BC
- Full-time
…full time office manager keeps the day to day staffing and administrative aspects running so we can focus on what we do best. Dedicated, knowledgeable, and loyal MOA staff who enjoy working…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Nanaimo, BC
- Part-time
…community. This part-time opportunity will allow you to build your professional practise portfolio in the area of mental health and addictions, without the overhead/start-up costs that come…
Added 3 hours ago
HM
Emergency Medicine
Health Match BC
Nanaimo, BC
- Full-time
Whether your interests are clinical, administrative, educational, research or simply a great place to live and work, practicing emergency medicine at NRGH will meet and exceed your…
Added 3 hours ago
CU
Library Technician 2, Resource Support
Capilano University
North Vancouver, BC
- Full-time
Ability to establish and maintain professional working relationships with vendors, other relevant personnel in Libraries of other BC post-secondary institutions, library employees and…
Added 3 hours ago
UO
Embedded Counsellor - Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Participates in meetings with Faculty of Science student services professionals as well as Counselling Services case management and administrative meetings.
Added 3 hours ago
U
Calgary, CA - Strong Communicators Needed for Airbnb Luxe Home Consultant Project
Upwork
Calgary, AB
- Contract
Maintain professional and responsive communication and interactions with Hosts
Added 4 hours ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 4 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…cross-functional team (CFT), which brings together operational, administrative, and safety leaders to provide coordination, consistency and…
Added 4 hours ago
WI
Insurance Sales Producer
WellCare Insurance Corp.
Canada
- Full-time
Administrative and operational support so you can focus more time on developing business
Added 4 hours ago
V
Customer Service Advisor
VMCH
Mulgrave, NS
- Full-time
…information in the CRM, coordinate call-backs and provide practical administrative support to help the Mulgrave Office run smoothly. This role is ideal for someone who is organised,…
Added 4 hours ago
V
Senior Roster Coordinator South and East Region
VMCH
Mulgrave, NS
- Full-time
Professional development and career progression opportunities
Added 4 hours ago
V
Roster Coordinator
VMCH
Mulgrave, NS
- Full-time
Professional development and career progression opportunities
Added 4 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector…
Added 4 hours ago
CO
City Manager
City of Bixby
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The City of Bixby, known as the “Garden Spot of Oklahoma,” is seeking a professional, responsible, and servant-minded leader to serve as its next City Manager.
Added 4 hours ago
Priority Issues Coordinator
Government of Alberta
AB
Creative Problem Solving: Uses critical thinking, sound analysis and professional judgment to anticipate challenges, identify opportunities and recommend practical solutions.
Added 4 hours ago
YD
Senior HR Generalist. – Application deadline: Open until filled.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Demonstrate professional communication, documentation, and problem-solving skills.
Added 4 hours ago
MS
Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
Added 4 hours ago
NY
Rehabilitation Physiotherapy Assistant- Health Disciplines, PTT (J1026-0450)
North York General Hospital
Toronto, ON
- Temporary
…reporting changes in patient status with team members, performing administrative duties, and maintaining a clean and hazard free environment. You demonstrate excellent communication and…
Added 5 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Resolve external and internal stakeholder inquiries related to accounts payable, vendors and invoices with vendors prompt, timely and professional communication

VMCH

Customer Service Advisor

Mulgrave, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 25, 2026

Original job description

Mulgrave, VIC, Australia, 3170
Full time
Be the first point of contact for VMCH, creating positive and personalised experiences for our customers
Join a fast-paced, energetic and supportive Customer Service team where no two enquiries are the same
Make a meaningful difference by helping people navigate VMCH’s aged care, disability and retirement living services.

The position

As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You’ll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support.

Working within a collaborative Customer Service team, you’ll also maintain accurate customer information in the CRM, coordinate call-backs and provide practical administrative support to help the Mulgrave Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high-quality customer service.

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding. With us, you’ll combine your interpersonal skills with a hands-on, customer focused approach. Navigating a diverse service environment and building strong relationships to connect customers with the right VMCH services and support.

The Responsibilities

Welcome and assist visitors to the Mulgrave Office,
Respond to customer enquiries across phone and email, providing timely and helpful support
Provide information about VMCH services and connect customers with the right teams.
Effectively managing complaints and ensuring issues are resolved efficiently or escalated to the appropriate team for resolution.
Deliver a positive, personalised customer experience at every interaction.
Maintain accurate customer information and interactions within the CRM system.
Provide support at the Mulgrave Office to maintain supplies.
Assist with the planning, coordination and delivery of small office events and team engagement activities at the Mulgrave office.

What’s Required

A genuine passion for aged care and disability services
Strong written and verbal communication skills, with a compassionate approach.
A demonstrated commitment to delivering high-quality customer service.
Confidence using Microsoft Office and CRM systems.
Strong organisation and time management skills, with the ability to work independently and manage competing priorities.

What’s Possible

Rewarding work, within a supportive environment
Professional development and career progression opportunities
Competitive salary + salary packaging (with potential for increased take-home pay)
Flexible, family friendly work culture
Wellbeing initiatives and paid parental leave
Employee assistance program (EAP) for you and close family members
Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
Discounts on private health insurance, school holiday programs, car hire and much more!
Open a high-interest savings account via our banking partner
Join a place where diversity and inclusion lives, breathes and thrives.

More About Us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Apply About employer

More about this job

Responsibilities

Welcome visitors and respond to customer enquiries by phone and email, providing clear information about VMCH services and connecting people with the appropriate teams. Resolve or escalate complaints, maintain accurate CRM records, coordinate callbacks, and support office administration and events.

Requirements

Applicants should have a genuine interest in aged care and disability services, strong written and verbal communication skills, and a commitment to high-quality customer service. They should be confident using Microsoft Office and CRM systems, well organized, able to manage competing priorities, and capable of working independently.

Skills

Customer Service
Written Communication
Verbal Communication
Compassionate Communication
Complaint Resolution
Microsoft Office
CRM Systems
Organization
Time Management
Prioritization
Administrative Support
Event Coordination
Interpersonal Skills

Benefits

Salary Packaging
Flexible, Family-Friendly Work Culture
Professional Development and Career Progression
Wellbeing Initiatives
Paid Parental Leave
Employee Assistance Program
Discounted Fitness and Recreation Access
Private Health Insurance Discounts
School Holiday Program Discounts
Car Hire Discounts
High-Interest Savings Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aged Care
Disability Services
Retirement Living
Phone Enquiries
Email Enquiries
Web Enquiries
Complaint Resolution
Customer Experience
CRM
Microsoft Office
Customer Records
Call-Back Coordination
Administrative Support
Office Supplies
Event Coordination
Team Engagement
Mulgrave Office
Customer Information
Service Referrals

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