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Added 11 mins ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 25 mins ago
LL
Branch Supervisor - Grand Prairie
Liebherr-Canada Ltd.
Grande Prairie, AB
- Full-time
Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust
Added 25 mins ago
T
Strategic Sourcing Specialist
TransAlta
Calgary, AB
- Full-time
Support supplier performance and relationship management for key strategic suppliers and OEMs, including governance, KPIs, commercial reviews, and continuous improvement.
Added 55 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Added 55 mins ago
KB
Appliances Sales Specialist
Kent Building Supplies
Charlottetown, PE
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 55 mins ago
UO
Research Assistant, Psychiatry
University of Calgary
Calgary, AB
- Full-time
Excellent interpersonal, communication and relationship building skills including a high level of comfort interacting with children and parents in a clinical research setting
Added 55 mins ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
Relationship Manager: Adept at building strong, collaborative relationships with suppliers and internal teams.
Added 55 mins ago
Senior Manager - Capital Markets
EY
Toronto, ON
Strong relationship builder with a broad network within the Capital Markets industry, EY’s global community, and key external stakeholders.
Added 1 hour ago
FH
Community Health Nurse - Licensed Practical Nurse, New Westminster
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 1 hour ago
PH
Registered Nurse Palliative Care
Providence Healthcare
Toronto, ON
- Part-time
The RN establishes a relationship in which the patient/client and family feels safe and respected. She/he advocates on behalf of the patient/client & family ensuring consideration of their…
Added 1 hour ago
PH
Registered Nurse Resource Team
Providence Healthcare
Toronto, ON
- Part-time
The RN establishes a relationship in which the patient/client and family feels safe and respected. She/he advocates on behalf of the patient/client & family ensuring consideration of their…
Added 1 hour ago
SM
Manager Granting
St. Michael's Hospital
Toronto, ON
- Full-time
Added 1 hour ago
SJ
Registered Practical Nurse - 6G Medicine and Transitional Care
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
Establishing a therapeutic relationship with the patient;
Added 1 hour ago
GE
Field Operations Supervisor
GFL Environmental Inc.
Saskatoon, SK
- Full-time
Added 1 hour ago
SM
Registered Practical Nurse (RPN) Family Practice Unit
St. Michael's Hospital
Toronto, ON
- Temporary
Establishing a therapeutic relationship with the patient.
Added 1 hour ago
SM
Registered Nurse Medical/Surgical ICU
St. Michael's Hospital
Toronto, ON
- Part-time
Establishing a therapeutic relationship with the patient;
Added 1 hour ago
PH
Registered Practical Nurse Orthopaedic and Amputee Rehab
Providence Healthcare
Toronto, ON
- Temporary
Establishes a relationship in which the patient/client & family feels safe and respected. She/he advocates on behalf of the patient/client & family ensuring consideration of their…
Added 1 hour ago
PH
Registered Practical Nurse Orthopaedic and Amputee Rehab
Providence Healthcare
Toronto, ON
- Part-time
Establishes a relationship in which the patient/client & family feels safe and respected. She/he advocates on behalf of the patient/client & family ensuring consideration of their…
Added 1 hour ago
CH
Compliance and Analytics Specialist
Cardinal Health Canada
Concord, ON
- Full-time
The Compliance and Analytics Specialist reports to the Manager, Facilities Management and supports facility operations, compliance, financial controls, EHS activities, and continuous…
Added 1 hour ago
CH
Compliance and Analytics Specialist
Cardinal Health Canada
Mississauga, ON
- Full-time
The Compliance and Analytics Specialist reports to the Manager, Facilities Management and supports facility operations, compliance, financial controls, EHS activities, and continuous…
Added 1 hour ago
N(
Strategic Procurement Specialist
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
NAIT is seeking a Strategic Procurement Specialist to provide advanced procurement, commercial, and contracting expertise for complex and high-value initiatives across the institution.
Added 1 hour ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 1 hour ago
H
Scheduling and Sales Specialist
HearCANADA
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Join our Inside Sales Team! Now hiring a Scheduling and Sales Specialist (internally called an Inside Sales Specialist) to join our growing organization.
Added 1 hour ago
NA
Strategic Procurement Specialist
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT is seeking a Strategic Procurement Specialist to provide advanced procurement, commercial, and contracting expertise for complex and high-value initiatives across the institution.
Added 1 hour ago
A
Channel Specialist
ABB
Milton, ON
- Full-time

VMCH

Customer Service Advisor

Mulgrave, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 25, 2026

Original job description

Mulgrave, VIC, Australia, 3170
Full time
Be the first point of contact for VMCH, creating positive and personalised experiences for our customers
Join a fast-paced, energetic and supportive Customer Service team where no two enquiries are the same
Make a meaningful difference by helping people navigate VMCH’s aged care, disability and retirement living services.

The position

As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You’ll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support.

Working within a collaborative Customer Service team, you’ll also maintain accurate customer information in the CRM, coordinate call-backs and provide practical administrative support to help the Mulgrave Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high-quality customer service.

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding. With us, you’ll combine your interpersonal skills with a hands-on, customer focused approach. Navigating a diverse service environment and building strong relationships to connect customers with the right VMCH services and support.

The Responsibilities

Welcome and assist visitors to the Mulgrave Office,
Respond to customer enquiries across phone and email, providing timely and helpful support
Provide information about VMCH services and connect customers with the right teams.
Effectively managing complaints and ensuring issues are resolved efficiently or escalated to the appropriate team for resolution.
Deliver a positive, personalised customer experience at every interaction.
Maintain accurate customer information and interactions within the CRM system.
Provide support at the Mulgrave Office to maintain supplies.
Assist with the planning, coordination and delivery of small office events and team engagement activities at the Mulgrave office.

What’s Required

A genuine passion for aged care and disability services
Strong written and verbal communication skills, with a compassionate approach.
A demonstrated commitment to delivering high-quality customer service.
Confidence using Microsoft Office and CRM systems.
Strong organisation and time management skills, with the ability to work independently and manage competing priorities.

What’s Possible

Rewarding work, within a supportive environment
Professional development and career progression opportunities
Competitive salary + salary packaging (with potential for increased take-home pay)
Flexible, family friendly work culture
Wellbeing initiatives and paid parental leave
Employee assistance program (EAP) for you and close family members
Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
Discounts on private health insurance, school holiday programs, car hire and much more!
Open a high-interest savings account via our banking partner
Join a place where diversity and inclusion lives, breathes and thrives.

More About Us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Apply About employer

More about this job

Responsibilities

Welcome visitors and respond to customer enquiries by phone and email, providing clear information about VMCH services and connecting people with the appropriate teams. Resolve or escalate complaints, maintain accurate CRM records, coordinate callbacks, and support office administration and events.

Requirements

Applicants should have a genuine interest in aged care and disability services, strong written and verbal communication skills, and a commitment to high-quality customer service. They should be confident using Microsoft Office and CRM systems, well organized, able to manage competing priorities, and capable of working independently.

Skills

Customer Service
Written Communication
Verbal Communication
Compassionate Communication
Complaint Resolution
Microsoft Office
CRM Systems
Organization
Time Management
Prioritization
Administrative Support
Event Coordination
Interpersonal Skills

Benefits

Salary Packaging
Flexible, Family-Friendly Work Culture
Professional Development and Career Progression
Wellbeing Initiatives
Paid Parental Leave
Employee Assistance Program
Discounted Fitness and Recreation Access
Private Health Insurance Discounts
School Holiday Program Discounts
Car Hire Discounts
High-Interest Savings Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aged Care
Disability Services
Retirement Living
Phone Enquiries
Email Enquiries
Web Enquiries
Complaint Resolution
Customer Experience
CRM
Microsoft Office
Customer Records
Call-Back Coordination
Administrative Support
Office Supplies
Event Coordination
Team Engagement
Mulgrave Office
Customer Information
Service Referrals

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