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Added 38 mins ago
Administrator
NS Modular
AB · Edmonton, AB
Full-time
NS Modular is growing, and we're on the lookout for a passionate, detail-driven Administrator, whose primary responsibilities are overseeing general office and project administration,…
Added 1 hour ago
Recruitment Specialist (Contract, Full-time)
Black Diamond Group
Calgary, AB
Full-time
…differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to…
Added 1 hour ago
Administrative Officer
Toronto Metropolitan University
Toronto, ON
Temporary
…and communicates them to the Dean and/or appropriate senior administrator and follow up to ensure the issue/matter has been resolved in an appropriate and timely…
Added 1 hour ago
Bookkeeper/Office Administrator
Aspen Land Group Inc.
AB · Edmonton, AB
Full-time
We’re seeking an energetic, organized, and enthusiastic individual to join our team to fill the Bookkeeper/Office Administrator position on a permanent part-time or full-time basis…
Added 1 hour ago
PMO Project Coordinator
Marcon
Langley (District), BC · Langley, BC
$70,000 to $90,000 CAD / year
Full-time
In this role, you'll be the day-to-day administrator for Procore, ensuring our project teams have the tools, training, and support they need to work efficiently and consistently. You'll…
Added 1 hour ago
Junior Database Administrator
Fundserv
Toronto, ON
We are looking for a recent graduate or early-career professional to join the team as a Junior Database Administrator. In this role, you’ll support Fundserv’s Oracle database environments…
Added 1 hour ago
Coordinator, Quality Improvement & Analytics
Fraser Health
Surrey, BC
Full-time
Added 1 hour ago
Cybersecurity Systems Administrator II
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The Cybersecurity Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as…
Added 1 hour ago
Senior Inspector - Infrastructure
Stantec
Ottawa, ON
Full-time
…communities. Every airport, road, bridge, port, or transit project is an opportunity to make communities safer, cleaner, and more resilient. Together, we’re making an impact around the…
Added 1 hour ago
Project Manager / Implementation Specialist
AssetWorks Inc
Calgary, AB · Canada - Calgary, AB
Full-time
The Project Manager / Implementation Specialist is responsible for leading the deployment of AssetWorks GPS solutions for fleet customers across North America. This role manages…
Added 2 hours ago
Project Implementation Specialist
AssetWorks Inc
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Project Manager / Implementation Specialist is responsible for leading the deployment of AssetWorks GPS solutions for fleet customers across North America. This role manages…
Added 2 hours ago
Security Administrator
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
Full-time
As part of this project, we are currently looking for a Security Administrator to join our team.
Added 2 hours ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Convergint is looking for a team-oriented, results-driven, Project Administrator to join our amazing Capital Projects team in our Halifax location. As the Project Administrator, you will be…
Added 2 hours ago
HR Business Systems Consultant
The Government of Nova Scotia
Halifax, NS
…functional analyst/consultant, business analyst, or global administrator for SAP Human Capital Management (HCM) module(s), SuccessFactors module(s), Employee and Manager Self-Service…
Added 3 hours ago
Accounting Supervisor
Ed Seguin & Sons Trucking and Paving
ON · Sturgeon Falls, Ontario
Full-time
Work closely with our leadership and project teams in a hands-on role where your contributions are noticed and valued. Our core values - Leadership, Teamwork, Innovation, Professionalism…
Added 3 hours ago
Director, Institute for Financial Literacy
Leadership Source Inc.
Red Deer, AB
Full-time
This opportunity calls for more than a capable administrator. RDP is seeking an imaginative builder who sees possibility in a blank canvas and feels accountable for creating something…
Added 3 hours ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Lead, develop, and manage the ERP Analyst / Administrator, and make sure the IT function has the talent it needs as the company grows. This covers hiring, performance reviews, individual…
Added 3 hours ago
IT Administrator
Tiger Calcium Services Inc.
Nisku, AB
Full-time
Tiger is seeking a hands-on IT Administrator to serve as the primary technology resource supporting our Nisku, Slave Lake, and Calgary operations. This role is responsible for maintaining…
Added 3 hours ago
LMS Administrator & Learning Specialist
GFL Environmental Inc.
AB · Winnipeg, MB · Saskatoon, SK · Red Deer, AB · Calgary, AB
Full-time
Learning Systems Administrator & Learning Content Creator
Added 4 hours ago
Senior Property Administrator, Property Management & Revenue Support
NADG
Toronto, ON
Full-time
POSITION: Senior Property Administrator, Property Management & Revenue Support
Added 4 hours ago
Senior Project Manager
VML
Toronto, ON
We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact,…
Added 4 hours ago
Senior Project Manager
VML Canada (English)
Toronto, ON
We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact,…
Added 5 hours ago
Senior Systems Administrator
MatchBox Consulting Group
New Westminster, BC
Full-time
Our client is looking for a Senior Systems Administrator to provide project and operational support in a primarily Windows on-premise/hybrid environment (with some services delivered via…
Added 5 hours ago
Delivery Manager
WCB-Alberta
AB · Edmonton - Jarvis
Full-time
As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers.…
Added 5 hours ago
Tier 2 Infrastructure & Network Engineer - St. Albert, AB
Core Network Solutions Inc.
St. Albert, AB
Full-time
…environments. This is a hands-on senior role: you will own project delivery from design through cutover, act as the top escalation point for complex technical issues, and travel to client…

VML Canada (English)

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, managing project lifecycles from discovery to post-launch support. They will act as a bridge between business stakeholders and technical teams to ensure projects are delivered on time, within scope, and aligned with customer outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation initiatives. A bachelor's degree in a relevant field and a solid command of Agile and hybrid delivery methodologies are required.

Skills

Project Management
CRM
Customer Experience
Agile
Scrum
Stakeholder Management
Risk Management
Strategic Planning
Data Analysis
Omnichannel Marketing
Vendor Management
Governance
Product Delivery
Technical Leadership
Release Coordination

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Salesforce Einstein
Agentforce
Risk Management
Stakeholder Management
Digital Transformation
Customer Journey
Enterprise-scale
Matrixed Environment
Governance
Product Management
Engineering
Design

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