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Added 7 mins ago
RN
Medical Writer (RID00239)
Red Nucleus
Toronto, ON
- Full-time
…Writer supports the delivery of high-quality content that meets client objectives and industry…
Added 8 mins ago
D
Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
…prudent risk management, portfolio profitability and member, client and partner satisfaction. He or she also acts as leaders and influencers to a variety of parties and share his/her…
Added 8 mins ago
R
Manager, YouTube & Affiliates
RBC
Toronto, ON
- Full-time
…narratives, and an affiliate program that guides, and optimizes partner publisher content. The throughline is execution - you are the person making the work happen, not just planning it.…
Added 22 mins ago
Senior Associate, Programmatic
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 22 mins ago
Media Planner
WPP Media
Toronto, ON
Nurture relationships with and work directly with client partner agencies
Added 22 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Partner with Product, Technology, Governance, and Control teams to support the launch of Supply Chain Finance products and the related platform.
Added 22 mins ago
T
Senior Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
Strategic partner to leadership team on the management of Insurance model risk, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and…
Added 22 mins ago
T
Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 22 mins ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
Partner with audit leadership and business stakeholders to understand reporting requirements and translate business needs into analytical solutions.
Added 22 mins ago
T
Senior Manager, Treasury Data Integration
TD
Toronto, ON
- Full-time
…related regulatory and management reporting needs. This role will partner with business, technology, risk, and data management stakeholders to define, deliver, and govern finance data…
Added 22 mins ago
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Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
Partner across Marketing, business, data and analytics teams to establish consistent measurement methodologies, definitions and reporting that improve decision-making and Marketing…
Added 22 mins ago
M
Cloud Software Engineer
McAfee
Toronto, ON · UNAVAILABLE, Ontario
- Full-time
Scalable Architecture: Design, build, and maintain high-performance microservices and robust APIs to support diverse frontend client applications (Desktop & Mobile).
Added 22 mins ago
D
Gestionnaire, Planification Média
DAC
Montreal, QC
- Full-time
DAC est une agence mondiale de médias de performance qui accompagne les marques à toutes les étapes du parcours client pour générer des résultats qui font une réelle différence. Grâce à…
Added 22 mins ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
…large-scale IT systems, programs and applications. You analyze client and partner requirements and you recommend appropriate IT solutions. You plan, prioritize and coordinate work to stay…
Added 22 mins ago
GO
Administrative Assistant
Government of New Brunswick
Fredericton, NB
- Full-time
The Human Resources Client Services Unit within Finance and Treasury Board is seeking a solutions-focused Administrative Assistant who is eager to build strong relationships and contribute…
Added 22 mins ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
…understanding of Value Partners' organizational structure, advisor and client relationships, products and services, and the broader financial services industry. You will contribute to…
Added 22 mins ago
HT
Operations Manager
Hydraulic Technologies USA, LLC
Guelph, ON
- Full-time
Expérience démontrée dans un rôle orienté vers le client et le soutien aux activités commerciales.
Added 22 mins ago
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Speech Language Pathalogist
Extendicare
Owen Sound, ON
- Full-time
Partner with our client’s family members, caregivers and other healthcare professionals regarding care goals and service plans.
Added 22 mins ago
FH
Client Partner, Respectful Workplace
Fraser Health
Surrey, BC
- Full-time
Fraser Health is seeking a dedicated Client Partner, Respectful Workplace to support managers and leaders in the swift investigation and resolution of respectful workplace complaints. This…
Added 38 mins ago
Account Executive - Majors
Zscaler
ON
Act as a trusted advisor by understanding client businesses and aligning technical solutions with their strategic goals
Added 38 mins ago
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Shopping & Marketplace Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
The Strategist owns multiple client engagements in the $15K–$30K+ retainer range, directs Specialist execution, and contributes to the methodology that scales across the practice.
Added 38 mins ago
D
Account Strategist, Commerce (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
The Strategist owns multiple client engagements in the $15K–$30K+ retainer range, directs Specialist execution, and contributes to the methodology that scales across the practice.
Added 53 mins ago
Human Resources Manager
Stella-Jones
Gormley, ON · Shelburne, ON
In this multi-site, individual contributor role (no direct reports), you will partner directly with plant leadership and operational client groups, providing trusted counsel, strategic HR…
Added 53 mins ago
S
Nurse Practitioner
SRCHC
Toronto, ON
- Full-time
…flexible hours, including evenings and weekends onsite, at partner locations, or through mobile work. Working onsite is…
Added 53 mins ago
W
Electrical Design Technician
WSP
Ottawa, ON
- Full-time
Participate in a fully integrated team environment with continuous coordination among electrical, mechanical, architectural, and trade partner groups.

VML

CX / CRM Strategist (1 year contract)

Toronto, ON, Canada

$65,000 - $115,000 CAD

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Job details

Pay: $65,000 - $115,000 CAD
Experience: 3 to 5 years of experience in strategic roles like Digital Strategy, UX, Product, CX, Service Designand / or CRM Strategy
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

CX / CRM Strategist (1 year contract)

Who we are looking for:

VML Canada is looking for a motivated CX / CRM Strategist to join our growing CX team creating complete customer experiences for Canadian and American clients. Reporting to the CSO and working closely with a CX Strategy Director you will collaborate across a portfolio of brands to play a critical role in solving real brand (business) problems through empathy and innovation. Digital experience planning is important as is having a base knowledge of CRM as a skillset

What you’ll do:

Empathize| You will dig into the category, customer and business by reviewing data, analyzing the competition, running surveys and interviewing stakeholders or audience members
Connect | You will help to solve problems that consider the brand world they exist within, translating all that insight you mined into valuable opportunities and impact
Guide | You will act as a consistent, reliable source of insight to keep teams honest and focused through presentations, reviews and documentation preparation
Partner | You will collaborate with brand strategists, designers, copywriters, account leads and clients for optimal results
Forecast | You will keep your finger firmly on the pulse of innovation, brand and culture to share with your teammates
Measure | You will evaluate the performance of previous launches to ensure we are continuously improving our output

Who you are:

You are passionate about the future technology enables for brands and their customers. You are continuously asking yourself why and are quite acquainted with rabbit holes. You have strong opinions, loosely held, and while you are a talented individual contributor, you love to see your work take new shape with input and collaboration from other disciplines. You want to learn and grow and teach.

What you’ll need:

3 to 5 years of experience in strategic roles like Digital Strategy, UX, Product, CX, Service Designand / or CRM Strategy
Knowledge of and/or experience with marketing fundamentals (e.g. personas, brand positioning), user experience and key components within brand ecosystems (AI, CRM, CMS, membership)
Come prepared to talk about: why you do what you do, what you hope to learn in this role, your POV on the future of brand experience and how you might approach a client problem (mock exercise)

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The CX / CRM Strategist will collaborate across a portfolio of brands to solve business problems through empathy, data analysis, and innovative customer experience planning. They will act as a reliable source of insight, guiding teams through presentations and documentation while measuring the performance of brand launches.

Requirements

Candidates must have 3 to 5 years of experience in strategic roles such as Digital Strategy, UX, Product, CX, or CRM Strategy. A strong understanding of marketing fundamentals, brand ecosystems, and the ability to translate insights into actionable opportunities is required.

Skills

CX Strategy
CRM Strategy
Digital Experience Planning
Data Analysis
Customer Journey Mapping
Brand Positioning
User Experience
Marketing Fundamentals
Stakeholder Interviewing
Presentation Skills
Innovation Strategy
Performance Measurement
Collaboration
Strategic Planning

Visa sponsorship

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Keywords

CX
CRM
Digital Strategy
UX
Product Strategy
Service Design
Brand Experience
Marketing Fundamentals
Personas
Brand Positioning
AI
CMS
Membership
Data Analysis
Customer Insights
Strategic Planning
Innovation
Brand Ecosystems
Market Research
Stakeholder Management

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