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Added 12 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Oshawa, ON
Full-time
As a Senior Geotechnical Engineer, you will lead and support a variety of geotechnical projects from planning through execution, providing technical expertise, project coordination, and…
Added 12 mins ago
Assistant Superintendent
EBC Inc.
Greater Napanee, ON
Full-time
Lead, supervise, and mentor field staff on-site while fostering a supportive and collaborative team environment;
Added 12 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Hamilton, ON
Full-time
As a Senior Geotechnical Engineer, you will lead and support a variety of geotechnical projects from planning through execution, providing technical expertise, project coordination, and…
Added 12 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Mississauga, ON
Full-time
As a Senior Geotechnical Engineer, you will lead and support a variety of geotechnical projects from planning through execution, providing technical expertise, project coordination, and…
Added 12 mins ago
Senior Geotechnical Engineer
Pinchin Canada
London, ON
Full-time
As a Senior Geotechnical Engineer, you will lead and support a variety of geotechnical projects from planning through execution, providing technical expertise, project coordination, and…
Added 12 mins ago
Director, Data Engineering and AI
OBSI - Ombudsman for Banking Services and Investments
Toronto, ON
$130,000 to $180,000 CAD / year
Full-time
Are you a talented data engineering and AI professional interested in public service and contributing to financial fairness and justice? If so, we are currently looking for a hands on…
Added 12 mins ago
Global Learning & Development Sr. Manager
Celestica
Toronto, ON
Full-time
In close collaboration with the VP of Global Talent, the broader COE, and the global HR community, you will lead L&D initiatives including the following responsibilities:
Added 13 mins ago
Sr. Alliances & Enablement Specialist, Frontier Technical Skilling
Softchoice
Vancouver, BC
Full-time
As Microsoft Frontier Technical Skilling Advisor, you will lead the programs, governance, communications, and reporting that keep Softchoice and WWT teams ready to sell and deliver…
Added 13 mins ago
Enterprise Account Executive
Zendesk
Montreal, QC
Full-time
Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
Added 13 mins ago
Sr. Alliances & Enablement Specialist, Frontier Technical Skilling
Softchoice
Calgary, AB
Full-time
As Microsoft Frontier Technical Skilling Advisor, you will lead the programs, governance, communications, and reporting that keep Softchoice and WWT teams ready to sell and deliver…
Added 15 mins ago
Senior Mechanical Designer
Smart Skin
Fredericton, NB
Full-time
You will report to our Senior Lead, Mechanical, who has been building container twins for seven years. The team has a lot of hard-won product knowledge and is looking for someone who is…
Added 30 mins ago
Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
Full-time
You will lead a team of Technology & Operations AI Developers who build the next-generation technology that changes how millions of people interact with financial information and one…
Added 30 mins ago
Data Architect
GIRO
Montreal, QC
Full-time
…action, advances our impact around the world. Join us and let’s lead the way forward,…
Added 42 mins ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Oakville, ON
Full-time
The Senior Business Development Lead will drive strategic growth initiatives for Protection, Automation, Digital Grid, and Smart Infrastructure solutions across Western Canada.
Added 42 mins ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Richmond, BC
Full-time
The Senior Business Development Lead will drive strategic growth initiatives for Protection, Automation, Digital Grid, and Smart Infrastructure solutions across Western Canada.
Added 42 mins ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Vancouver, BC
Full-time
The Senior Business Development Lead will drive strategic growth initiatives for Protection, Automation, Digital Grid, and Smart Infrastructure solutions across Western Canada.
Added 42 mins ago
Lead Electrical Engineer
Worley
Vancouver, BC
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 45 mins ago
Vice President, Corporate Controller
Munich Re
Toronto, ON
HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence…
Added 45 mins ago
Lead Test Engineer
Genesys
Toronto, ON · ON · AB · BC
Full-time
Drive alignment across Product, Engineering, and UX to embed quality into design decisions and delivery workflows
Added 45 mins ago
QUALITY ENGINEER
Magna International
Concord, ON
Full-time
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse…
Added 58 mins ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Calgary, AB
Full-time
The Senior Business Development Lead will drive strategic growth initiatives for Protection, Automation, Digital Grid, and Smart Infrastructure solutions across Western Canada.
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
Lead Electrical Engineer
Worley
Calgary, AB
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 1 hour ago
Lead Electrical Engineer
Worley
AB · Edmonton, AB
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 1 hour ago
SDET Lead
Iris Software Inc.
Toronto, ON
Contract
Iris's Fortune 100 direct client is looking for a Lead SDET in Toronto, ON. Please find the job description below:

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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