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Added 12 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Toronto, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 12 mins ago
Indigenous Relations Leader
Pinchin Canada
Regina, SK
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 12 mins ago
Senior Advisor
SASCU
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Full-time
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Added 12 mins ago
Advisor
SASCU
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Full-time
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Manager of Facilities Operations, Maintenance & Capital Projects
Catholic District School Board of Eastern Ontario
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Full-time
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Added 12 mins ago
Senior Geotechnical Engineer
Pinchin Canada
St. Catharines, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 14 mins ago
Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Partnering closely with the Service Configuration Manager and IT Asset Management Manager, you will lead technical improvements and innovations across service configuration and asset…
Added 14 mins ago
Senior Compensation Consultant
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…provide strategic guidance on complex pay decisions. As a trusted advisor, you will build strong partnerships with HR and business leaders, helping to shape compensation solutions that…
Added 14 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Consilium Place
Full-time
Job Number: JR107127
Job Title: Director, Corporate Counsel
Union:
Union:
Job Category: Management
Hospital Location: Consilium Place
Job Type: Permanent, Full…
Added 29 mins ago
Senior Compliance Analyst, Group AML
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…Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated** investment dealer in Canada. With more…
Added 29 mins ago
Sr TA Advisor
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Added 29 mins ago
Lead Product Manager
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Added 41 mins ago
Indigenous Relations Leader
Pinchin Canada
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Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 41 mins ago
Indigenous Relations Leader
Pinchin Canada
Kelowna, BC
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 41 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Oshawa, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 41 mins ago
Indigenous Relations Leader
Pinchin Canada
Saskatoon, SK
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 41 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Hamilton, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 41 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Mississauga, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 41 mins ago
Senior Geotechnical Engineer
Pinchin Canada
London, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 42 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Scarborough, ON
Full-time
Job Number: JR107127 Job Title: Director, Corporate Counsel Union: Union: Job Category: Management Hospital Location: Consilium Place Job Type: Permanent, Full time Number of Positions: 1…
Added 42 mins ago
Customer Success Manager, Growth
Flywheel
Toronto, ON
Full-time
Client Success & Strategic Account Management:
Added 42 mins ago
Indigenous Relations Leader
Pinchin Canada
Richmond, BC
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 42 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON
Full-time
…Officer, the Director, Corporate Counsel serves as a trusted legal advisor to SHN, providing practical and risk-informed legal advice across a broad range of corporate, commercial,…
Added 42 mins ago
Enterprise Account Executive
Zendesk
Montreal, QC
Full-time
Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
Added 42 mins ago
Indigenous Relations Leader
Pinchin Canada
Calgary, AB
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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