Find work in Canada.

329,779 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 12 mins ago
(CAN) Préposé aux caisses libre-service
Walmart Canada
Levis, QC
Contract
…and escalate cash or technical issues to the Customer Service…
Added 12 mins ago
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 12 mins ago
Directeur(trice), Marchandisage (Pharmaprix)
LinkedIn
Quebec, QC
Full-time
…will action stores’ requests, pull on-hands, and work with the business unit on exit plans. They will be responsible for overseeing the sell thru and communication of weekly on-hands pulled…
Added 12 mins ago
Senior Manager, Sourcing - IF-2
Walmart Canada
Mississauga, ON
Full-time
This role develops complex sourcing strategies for assigned products by collaborating with cross-functional business partners to understand product demand. It serves as a subject-matter and…
Added 12 mins ago
Incident Manager
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
…themselves across the full AI stack, from infrastructure to…
Added 12 mins ago
(CAN) Asset Protection Associate PT
Walmart Canada
Uxbridge, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 12 mins ago
(CAN) Préposé aux caisses libre-service
Walmart Canada
Montreal, QC
Contract
…and escalate cash or technical issues to the Customer Service…
Added 12 mins ago
Service Technician
BSH Home Appliances Corporation - North America
Toronto, ON
Full-time
Actively promote our service business and relationships by conducting dealer and customer visits.
Added 13 mins ago
Senior Sales Manager
Basecamp
Canmore, AB · Calgary, AB
$75,000 to $90,000 CAD / year
Full-time
We’re looking for a Sales & Partnerships Manager who loves chasing new business, building genuine relationships and turning great connections into great results.
Added 13 mins ago
Portfolio Manager
BWXT
Peterborough, ON
At BWXT Nuclear Energy Canada Inc. (BWXT NEC), we are committed to excellence in every business initiative. With over 500 workers across locations in Peterborough, Toronto, and Arnprior,…
Added 13 mins ago
Labour Relations Specialist
BWXT
Cambridge, ON
…of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a…
Added 13 mins ago
Senior Manager, Global Learning & Development
Celestica International LP
Toronto, ON
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…
Added 13 mins ago
Gestionnaire adjoint des installations / Assistant Facility Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Cardinia Real Estate LLC
Full-time
Assistant Facilities Manager – Montreal (Multi-Site Portfolio) – JLL
Added 13 mins ago
Operations Manager, Stores
Sephora
Toronto, ON · North York, ON
As the next Store Operations Manager at Sephora, you will lead the operational efficiency of your specific Sephora store location, making it a well-oiled machine! You will support a team of…
Added 13 mins ago
Supervisor, Capital Acquisition
City of Mississauga
Mississauga, ON
Reporting to the Manager of Realty Services, the Supervisor, Capital Acquisition is responsible for leading and supporting the acquisition of real property, including land, facilities, and…
Added 13 mins ago
Supervisor, Technical Standards (Temporary - 12 Months)
Hydro Ottawa
Ottawa, ON
Full-time
Reporting to the Manager, Asset Management & Technical Standards, the Supervisor, Technical Standards serves as the technical authority for Hydro Ottawa’s distribution infrastructure and…
Added 28 mins ago
Gestionnaire régionale(e) des soins infirmiers/Regional Nursing Manager, QC
Sentrex Health Solutions
Markham, ON · Montreal, QC
Full-time
Added 28 mins ago
Operations Manager, Full time, Countryside
Extendicare
Sudbury, ON · Axm - Countryside
Full-time
As the Operations Manager, you will contribute to Extendicare's purpose of Helping
Added 28 mins ago
Lead Product Manager
Open Text Corporation
Waterloo, ON
Other
Job Title: Lead Product Manager – Enterprise AI
Added 28 mins ago
GARAGE - Team Leader PT - Aberdeen Mall
Groupe Dynamite, Inc Garage
Kamloops, BC
Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 40 mins ago
Workforce Management Analyst
Enercare Inc.
Markham, ON
Full-time
The primary focus of this role is leveraging Artificial Intelligence (AI), predictive analytics, and advanced Microsoft Excel modeling to improve forecasting accuracy and uncover actionable…
Added 40 mins ago
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Kingston, ON
Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 40 mins ago
Area Cleaning Supervisor (Bilingual)
BGIS
Montreal, QC
Full-time
…management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for cleaning and to ensure those standards are met. They are to maintain and…
Added 40 mins ago
Global Learning & Development Sr. Manager
Celestica
Toronto, ON
Full-time
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…
Added 42 mins ago
Customer Success Manager, Growth
Flywheel
Toronto, ON
Full-time
Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your…

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Apply About employer

More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

Report this job