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Added 13 mins ago
Insurance Advisor
Western Financial Group
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Full-time
As an Insurance Advisor you are responsible for meeting sales targets through quotes and by referring new business. Every day you will be build lasting relationships with your customers,…
Added 13 mins ago
Senior Auditor (Vancouver)
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Full-time
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Added 13 mins ago
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Administrative Assistant
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Full-time
Full-Time | In-Office | Financial Services | Calgary, AB
Added 14 mins ago
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Added 14 mins ago
IT Service Management Supervisor
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Added 28 mins ago
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Added 28 mins ago
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Added 28 mins ago
HR Advisor
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Added 43 mins ago
CORPORATE TRAVELLER - CUSTOMER SUCCESS CONSULTANT - VANCOUVER, BC
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Full-time
…provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG…
Added 43 mins ago
CORPORATE TRAVELLER - CUSTOMER SUCCESS CONSULTANT - CALGARY, AB
Flight Centre Travel Group Canada
AB · Alberta, Canada
Full-time
…provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG…
Added 43 mins ago
Psychiatrist, Access and Assessment Centre
Vancouver Coastal Health
Vancouver, BC
Part-time
…interdisciplinary coordinated continuum of care as a single point of service access for adults in Vancouver. As psychiatrists, we conduct comprehensive assessments utilizing non-urgent,…
Added 44 mins ago
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Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
Added 44 mins ago
Product Advisor Surrey Honda
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Surrey, BC
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Added 44 mins ago
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Added 44 mins ago
Social Media Account Manager
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Full-time
Qode Media is a Toronto-based full-service Digital Marketing Agency. We're seeking a self-motivated Social Media Account Manager to join our dynamic team. Why work for us? We are a…
Added 57 mins ago
Associate
RBC Dominion Securities
Ottawa, ON
Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized…
Added 1 hour ago
Financial Advisor
Diligence Gestion de Patrimoine | Gestion de patrimoine Manuvie inc.
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Full-time
Junior Investment Advisor (Full-Time Opportunities & Undergraduate/ Final year Internship Opportunities)
Added 1 hour ago
Licensed Assistant
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Full-time
The Licensed Assistant plays a key role in supporting our Corporate Advisors by handling administrative tasks, client service, and account management. This individual must hold relevant…
Added 1 hour ago
IT Service Management Supervisorr
Pembina Pipeline Corporation
Calgary, AB
…operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy…

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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