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Added 15 mins ago
Manager, Business Markets- EN
RBC
Laval, QC
Full-time
Coach team to focus on attracting, growing and retaining client relationships and introducing the full breadth of RBC partners and a broad range of products and solutions to deepen…
Added 15 mins ago
Accounting Assistant III
Garland Commercial Ranges
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
Reporting to the Credit Manager, this position is based 100% in-office at our Mississauga, Ontario facility.
Added 15 mins ago
Thrift Store Donation Receiver
The Salvation Army in Canada
High River, AB
Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 16 mins ago
Office Administrator (1 year Temporary)
Spartan Controls Ltd.
Calgary, AB
We are recruiting for a one-year full-time Office Administrator (1 year term) position based at our Calgary Automation Centre. Reporting to the Manager, Facilities and Office Services, this…
Added 16 mins ago
Service Manager
Cintas
Montreal, QC
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a…
Added 16 mins ago
Senior Consultant, Proposal Management
Bell
Montreal, QC
As a Senior Manager, Proposal Management, you will play a vital role in growing our business by developing compelling proposals and effectively managing the submission process. You will use…
Added 31 mins ago
Account Representative
Veolia Environnement SA
Edmonton, AB
Full-time
…Solutions (CMS) division and launch your career in technical sales while contributing to innovation and…
Added 31 mins ago
Team Lead (Full time) - RW&CO
Reitmans (Canada) Ltée/Ltd
Kitchener, ON
Full-time
Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
Added 31 mins ago
Retail Shift Leader
Canna Cabana
Grande Prairie, AB
Full-time
Canna Cabana is actively seeking Full Time Shift Leaders at 100 St, Grande Prairie, Alberta who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in…
Added 45 mins ago
Licensed Financial Services Assistant-EN
Canadian Forces Morale and Welfare Services
Comox, BC
$20.75 to $27.64 CAD / hour
Full-time
A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In…
Added 45 mins ago
Institutional Business Development Manager
QV Investors Inc.
Calgary, AB
Full-time
Role: Institutional Business Development Manager
Added 45 mins ago
Customer Service Quality Manager
Merrithew®
Toronto, ON · Scarborough, ON
$75,000 to $100,000 CAD / year
Full-time
Partner with Sales, Logistics, Quality, Operations, and other departments to resolve customer issues efficiently.
Added 45 mins ago
Account Manager
Longterm Technology Services
London, ON
Full-time
Demonstrated experience with the full sales cycle, from prospecting and lead generation to contract negotiation and closing complex deals.
Added 45 mins ago
Fairgrounds Public Racket Club - General Manager
Fairgrounds
Toronto, ON
$70,000 CAD / year
Full-time
We’re growing and hiring a dynamic, organized, and people-driven General Manager (GM). As General Manager, you own the full site P&L and are accountable for member experience, daily…
Added 45 mins ago
Sales Development Representative
Kery Solutions
Toronto, ON
$60,000 CAD / year
Full-time
We're hiring one Sales Development Representative to build our outbound sales function from the ground up - with a real, fast path to becoming our SDR Manager. $90K OTE. Toronto, ON, hybrid.
Added 46 mins ago
Head of Ad Sales, Canada
DoorDash Canada
Toronto, ON
As the Senior Industry Manager, Canada, you will lead a team of Industry Managers, Account Executives and Post Sales Managers to build partnerships that create tangible value for both…
Added 46 mins ago
Manager, Finance
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
We are looking for a Manager, Finance to join our National Finance team and provide Finance support to our Fresh Merchandising department. This is a full-time opportunity with Sobeys, where…
Added 46 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Jean-sur-Richelieu, QC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 46 mins ago
Sales Lead - Part Time Aldo Heartland
The Aldo Group Inc / Le Groupe Aldo Inc.
Mississauga, ON
Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 hour ago
Customer Quality and Service Supervisor
Merrithew International Inc.
Scarborough Bluffs Park, ON
Full-time
Partner with Sales, Logistics, Quality, Operations, and other departments to resolve customer issues efficiently.
Added 1 hour ago
Operations Manager
Movati
Ottawa, ON
Full-time
We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a…
Added 1 hour ago
District Operations Manager
Adecco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Adecco is currently hiring a District Operations Manager for a full-time opportunity in the Greater Toronto Area, with travel to Ottawa, ON. This role is ideal for professionals with…
Added 1 hour ago
Senior Advisor
SASCU
Salmon Arm, BC
Full-time
…Senior Advisor contributes to team success by achieving SASCU's sales and service objectives while delivering an exceptional member…
Added 1 hour ago
Health Solutions Consultant - Vaughan/Richmond Hill/Markham/Oshawa/Pickering (407 Corridor)
Elvium
Vaughan, ON
Full-time
Reporting to the District Manager, the Health Solutions Consultant interacts directly with Healthcare Professionals (primary care, specialty care and other health care professionals as…
Added 1 hour ago
Senior Manager, External Communications & Corporate Affairs
The Crump Group, Inc.
Mississauga, ON
Full-time
Title: Senior Manager, External Communications & Corporate Affairs

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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