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Added 5 mins ago
Application Architect / Solution Architect- Java
Arkhya Tech. Inc.
Canada
Full-time
Lead Salesforce integration initiatives, including real-time and batch integrations with ERP, databases, and third-party systems.
Added 5 mins ago
Digital Product Manager
Insight Global
Toronto, ON
$70 to $78 CAD / hour
Contract
…banking product, ensuring successful partner and technology integration with the platform. This role will be 20% strategic roadmap development and requirement gathering, and 80% agile…
Added 5 mins ago
Digital Architect
Joblinxsapp
AB · Edmonton, AB
Full-time
…modernization, digital services, AMS, cloud/OpenShift, data/AI, integration, governance, and technical delivery across Alberta…
Added 5 mins ago
Salesforce Technical Lead
Ardent SoftSol Inc.
Toronto, ON
Contract
Job Description: Salesforce Technical Lead (Financial Services Cloud)
Added 5 mins ago
Revenue Ops Systems Analyst
AppHelp by AppDirect
Canada
Full-time
Lead cross-functional GTM systems projects end to end - scope the problem, decide the technical approach, get buy-in from Sales/CS/Marketing/Finance leads, and drive implementation to a…
Added 5 mins ago
Software Engineer (Application Platform/Tech Lead)
TrustFlight
Vancouver, BC
Full-time
…discussions, help others navigate difficult engineering decisions, and lead by example through strong ownership, sound judgment, and a commitment to quality. You’ll build trust across teams…
Added 5 mins ago
Full Stack Engineer
TMC Canada
Montreal, QC
Full-time
Lead solution design, mentor junior engineers, influence standards, and manage trade-offs across model quality, latency, cost, security, and maintainability.
Added 18 mins ago
Guidewire PolicyCenter Technical Lead
CGI
Toronto, ON
Contract
CGI is seeking an experienced Guidewire PolicyCenter Technical Lead with strong expertise in Guidewire Cloud, configuration, and integrations to join our team in Toronto.
Added 20 mins ago
HRIS (Workday) Implementation Project Specialist (26-252)
City of Cornwall
Cornwall, ON
$89,441 to $100,692 CAD / year
Contract
Lead the full lifecycle Workday implementation, including planning, discovery, design, configuration coordination, integration, testing, training, deployment, and post-go-live stabilization.
Added 20 mins ago
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program…
Added 20 mins ago
Partner Operations Manager ((Fixed-Term / Parental Leave Cover- 8 months)
Plusgrade
Montreal, QC
Full-time
You will lead the end-to-end implementation lifecycle for new clients, taking full ownership of their technical onboarding from signed contract to successful go-live. Your day-to-day…
Added 20 mins ago
Salesforce Technical Lead
J&M Group
Montreal, QC
Contract
We are seeking an experienced Salesforce Technical Lead to lead the design, architecture, and implementation of enterprise-scale Salesforce solutions for a major Canadian banking client.…
Added 21 mins ago
Lead, Quality Improvement and Patient Safety
Fraser Health
Surrey, BC
Full-time
The Lead, Quality Improvement and Patient Safety (QI/PS), works in partnership with operational and clinical leaders to provide leadership and expertise in the application of quality…
Added 21 mins ago
Senior Data Engineer
Fraser Health
Surrey, BC
Full-time
…Engineer leads the team across our data strategy, analysis, data integration, and data…
Added 36 mins ago
Front End Developer - React (12 month Contract)
Pelmorex
Oakville, ON
Full-time · Contract
…and product vision, and you will partner directly with a Tech Lead to learn the ins and outs of our infrastructure, technical requirements, and architecture. You will operate with a…
Added 36 mins ago
Technical Project Manager
PocketHealth
Toronto, ON
Full-time
Produce scoping documents covering workflow logic, inputs and outputs, edge cases, integration dependencies, acceptance criteria, and success metrics
Added 36 mins ago
Data Scientist II
TD
London, ON · Toronto, ON · Ottawa, ON
Full-time
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues.
Added 36 mins ago
Finance Manager
TD
Toronto, ON
Full-time
Financial & Management Reporting: Lead the monthly and quarterly reporting process for Fixed Income businesses, providing in-depth analysis of financial activities, including operations,…
Added 50 mins ago
Lead/ Senior Power Systems Engineer
ECG Engineering Pty Ltd
Mississauga, ON
Full-time
We are looking for a Lead Power Systems Engineer to join our Toronto team and take technical ownership of complex power systems studies across a diverse and growing project portfolio…
Added 50 mins ago
Project Specialist (New Grad)
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
Are you looking for a role that challenges you and lets you lead complex technical projects from concept through completion? Can you see yourself coordinating multidisciplinary teams to…
Added 50 mins ago
Salesforce Technical Lead
Aptino, Inc.
Toronto, ON
$60 to $70 CAD / hour
Contract
We are looking for an experienced Salesforce Technical Lead to lead the architecture, design, development, integration, and implementation of enterprise-scale Salesforce solutions for a…
Added 50 mins ago
SAP HR - Senior HCM TIME Consultant
IBM
Calgary, AB
$79,800 to $125,400 CAD / year
Full-time
Lead unit, integration, regression, and user acceptance testing activities.
Added 50 mins ago
Lead Electrical Engineer, Mission Critical & Data Centers
WSP in Canada
Vaughan, ON
Full-time
Join our Mission Critical & Data Centers team as a Lead Electrical Engineer and help shape the future of digital infrastructure across Canada. This is an opportunity to lead the design and…
Added 50 mins ago
Web Project Coordinator
Rexel Southern
Mississauga, ON
$50,000 to $70,000 CAD / year
Full-time
Lead or coordinate production-release testing before new features, enhancements, and fixes are released.
Added 50 mins ago
Front End Developer - React (12 month Contract)
Pelmorex
Oakville, ON
Contract
…and product vision, and you will partner directly with a Tech Lead to learn the ins and outs of our infrastructure, technical requirements, and architecture. You will operate with a…

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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