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Added 7 mins ago
Engineering Technician
Hubbell Incorporated
Edmonton, AB
…position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and…
Added 7 mins ago
Engineering Technician
Hubbell Incorporated
Edmonton, AB
…position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and…
Added 21 mins ago
Daycare Educator-NFSB2026-027-113
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.86 to $29.83 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 21 mins ago
Daycare Educator-NFSB2026-027-112
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.86 to $29.83 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 21 mins ago
Daycare Educator-NFSB2026-027-111
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.86 to $29.83 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 21 mins ago
Attendant for Handicapped Students -NFSB2026-027-107
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.11 to $26.78 CAD / hour
Contract
The principal and customary work of an employee in this class of employment consists in assisting handicapped students in participating in activities related to their schooling. He or she…
Added 21 mins ago
Student Supervisor NFSB2026-027-125
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.45 to $27.69 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in ensuring that students adhere to the school policy on discipline.
Added 21 mins ago
Attendant for Handicapped Students -NFSB2026-027-091
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.11 to $26.78 CAD / hour
Contract
The principal and customary work of an employee in this class of employment consists in assisting handicapped students in participating in activities related to their schooling. He or she…
Added 21 mins ago
Student Supervisor NFSB2026-027-124
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.45 to $27.69 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in ensuring that students adhere to the school policy on discipline.
Added 21 mins ago
Daycare Educator-NFSB2026-027-116
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.86 to $29.83 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 21 mins ago
Attendant for Handicapped Students -NFSB2026-027-120
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$25.11 to $26.78 CAD / hour
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Added 21 mins ago
CARETAKER CLASS II - NFSB2026-027-119
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$25.92 CAD / hour
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Added 21 mins ago
Special Education Technician -NFSB2026-027-092
New Frontiers School Board / Commission scolaire New Frontiers
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Added 21 mins ago
Attendant for Handicapped Students -NFSB2026-027-123
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$25.11 to $26.78 CAD / hour
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The principal and customary work of an employee in this class of employment consists in assisting handicapped students in participating in activities related to their schooling. He or she…
Added 21 mins ago
Daycare Educator-NFSB2026-027-115
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The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 21 mins ago
Daycare Educator-NFSB2026-027-114
New Frontiers School Board / Commission scolaire New Frontiers
Valleyfield, PE
$25.86 to $29.83 CAD / hour
Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 21 mins ago
Special Education Technician -NFSB2026-027-093
New Frontiers School Board / Commission scolaire New Frontiers
Ormstown, QC
$28.43 to $40.92 CAD / hour
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The principal and customary work of an employee in this class of employment consists in working with a multidisciplinary team to apply special education techniques and methods in keeping…
Added 21 mins ago
CARETAKER CLASS II - NFSB2026-027-014
New Frontiers School Board / Commission scolaire New Frontiers
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Added 21 mins ago
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Added 21 mins ago
PIPE FITTER - NFSB2026-027-110
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Added 21 mins ago
Account Manager
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Added 23 mins ago
Senior Director, Resource Mobilization and Partnerships
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Director Business Development
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Ottawa, ON
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The Canadian Society for Exercise Physiology (CSEP) is a national not-for-profit organization and the principal body for physical activity, health and fitness research and personal training…
Added 51 mins ago
Permanent Part-Time Teaching Position: Grade 7 Math and Science FTE:0.32
Ottawa Catholic School Board
Ottawa, ON · Nepean, ON
Added 51 mins ago
Permanent Part-Time Teaching Position: Grade 7&8 Language, Social Studies & Religion FTE:0.96
Ottawa Catholic School Board
Ottawa, ON · Kanata, ON
Part-time

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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