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Added 8 mins ago
Customer Success Consultant
Sage
Vancouver, BC
Full-time
We are looking for a high energy, proactive Bilingual Customer Success Consultant to join our Customer Success Team. The Customer Success Consultant is responsible for developing customer…
Added 11 mins ago
Retail Sales Consultant (Full Time)
Mister Safety Shoes
Kitchener, ON
Full-time
Currently, we are hiring for 1 Full-Time Retail Sales Consultant to join our Kitchener store. Our team members practice a consultative approach to our customer interactions. We will equip…
Added 11 mins ago
SCADA Technical Sales Consultant
Schneider Electric
Ottawa, ON · Calgary, AB
Full-time
As a SCADA Technical Sales Consultant, you will serve as a trusted advisor to customers looking to modernize and optimize their operations through automation, remote monitoring, and digital…
Added 26 mins ago
Inside Sales Rep
United Rentals
Truro, NS · Branch MAR Truro, NS
Full-time
As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Fluid Solutions branch, with responsibility for recommending solutions to the customer, quoting,…
Added 41 mins ago
DevOps Consultant, Application Development
CIBC
Toronto, ON
Full-time
…contributing to CIBC’s digital transformation journey. As a DevOps Consultant you will be joining CIBC’s ASG (Alternate Solutions Group), Capital Markets Technology to provide guidance and…
Added 55 mins ago
Associate Consultant (Spring 2027 Graduate Program)
Konrad
Toronto, ON
Full-time
As an Associate Consultant in our Associate Program, you will work in a multifaceted role in collaboration with our Strategy, Project Management, Design, and Technology teams. You will…
Added 57 mins ago
Corporate Traveller - Customer Success Consultant - Vancouver, BC
Flight Centre
BC
…helping clients achieve measurable results? As a Customer Success Consultant, you'll play a key role in driving adoption, growth, and retention across a portfolio of clients by delivering…
Added 57 mins ago
Senior Project Manager
VML
Toronto, ON
Salesforce Administrator or Consultant certification is a bonus.
Added 57 mins ago
Senior Project Manager
VML Canada (English)
Toronto, ON
Salesforce Administrator or Consultant certification is a bonus.
Added 1 hour ago
Education Consultant – Special Education Inuktitut
Kativik llisarniliriniq
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Full-time
Under the Assistant Director of Complementary Services, the Consultant will work in close collaboration with the other special education consultants in all areas of special education to…
Added 1 hour ago
Project Manager (13685)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
$129,639.2 to $162,089.2 CAD / year
Full-time
Manage consultant and contractor performance, including contract administration, change management, progress payments, and claims resolution.
Added 1 hour ago
QA – SAP P2P Test Lead (MM)
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Contract
delivery of quality outcomes across the SAP transformation program.
Added 1 hour ago
FIELD TECHNICIAN
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…call investigations, that may arise in our platinum warranty…
Added 1 hour ago
FT Contract - Member Services Representative
CAA Niagara Talent Management Team
Niagara Falls, ON
…advisor and customer support specialist to travel insurance consultant - all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create…
Added 1 hour ago
Senior Consultant, Banking and Capital Markets
KPMG
ON · Toronto, Ontario
Full-time
…Banking and Capital Markets Advisory practice is seeking a Senior Consultant to strengthen our Banking offering in the Toronto office. We are looking for curious and motivated professionals…
Added 1 hour ago
Registered Respiratory Therapist, Discipline Lead, Respiratory Therapy - Part time Temporary (approx 12 months) - Markham Stouffville Hospital
Oak Valley Health
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…is a teaching site for Fanshaw College Respiratory Therapy program. The staff RRT will take an active role in the student education program including providing education and…
Added 1 hour ago
Quality and Patient Safety Consultant
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Brantford, ON
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Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 1 hour ago
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
Full-time
As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national…
Added 1 hour ago
Environmental Consultant
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Chatham-Kent, ON · Chatham, ON · North York, ON
Full-time
We are currently seeking a Senior Environmental Consultant to join our Natural Resource Management team. Our team specializes in protecting and enhancing the natural resources that sustain…
Added 1 hour ago
Sales Assistant
Daytona Homes
Winnipeg, MB · Winnpeg, MB
Full-time
Assist Sales Consultant in capturing the interest of potential clients and lot holds
Added 1 hour ago
Corporate Traveller - Customer Success Consultant - Calgary, AB
Flight Centre
AB
…helping clients achieve measurable results? As a Customer Success Consultant, you'll play a key role in driving adoption, growth, and retention across a portfolio of clients by delivering…
Added 2 hours ago
0.6 TERM Speech Language Pathologist
Limestone District School Board
Kingston, ON
Internship
…such that they can derive full benefits from their educational program. They will also provide support to the education staff on the nature, impact and effective strategies that can help…
Added 2 hours ago
Associate Vice President, Advancement and External Relations
RRC Polytech
Winnipeg, MB
$164,447 to $220,225 CAD / year
Full-time
Added 2 hours ago
Consultant, Quantitative Risk Modelling
CIBC
Toronto, ON
Full-time
…life cycle. Reporting to the Senior Director, the Quantitative Consultant will be tasked with developing advanced statistical models that evaluate credit risk across a variety of retail…
Added 2 hours ago
Lead Consultant - SAP EWM
Infosys
Mississauga, ON
$96,620 to $109,129 CAD / year
Full-time
We are looking for an experienced SAP EWM Lead Consultant to support an SAP S/4HANA transformation program. The candidate should have strong hands-on experience in SAP Extended Warehouse…

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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