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Added 1 min ago
Manager, HRS Alert Analysis
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
Full-time
The Manager, HRS Alert Analysis is responsible for performing second-level triage and making risk-based decisions on alerts and cases that require due diligence. The role involves…
Added 1 min ago
Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
Full-time
Are you a Senior Developer turned Technical Manager? Do you have strong understanding of banking products?
Added 1 min ago
Relationship Manager Vendor Operations
RBC
Toronto, ON
Full-time
…Trade Supplier Relationship Management team, the Relationship Manager Vendor Operations will have the opportunity to collaborate with product teams across the enterprise, deliver…
Added 1 min ago
Senior Personal Banker - Investing Networking Event
TD
Airdrie, AB · Calgary, AB
Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 1 min ago
Senior Personal Banker - Home Borrowing Trainee Networking Event
TD
Airdrie, AB · Calgary, AB
Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker – Home Borrowing Trainee and demonstrate your subject matter expertise in providing sound financial…
Added 13 mins ago
Sr Manager Advance Analytics
Apex Systems
Toronto, ON
$53 to $58 USD / hour
Full-time
As the Senior Manager, Advanced Analytics & Model Support, you will be part of a fast-paced, agile team and responsible for providing advanced analytical support and statistical insights to…
Added 13 mins ago
Tax Manager
Horizon Recruitment Inc
Langley (District), BC · Langley, BC
Full-time
Horizon Recruitment is recruiting an Tax Manager, for a growing boutique accounting, tax and advisory firm in Langley, BC that supports private corporations, business owners, professionals…
Added 16 mins ago
Senior Product Manager, Decisioning & Orchestration
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Toronto, ON
The Senior Product Manager, Decisioning & Orchestration leads the product direction for next-best-action, multi-layer decisioning, and orchestration capabilities that enable relevant,…
Added 16 mins ago
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Added 16 mins ago
Vice President, Client Service
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Toronto, ON
Full-time
Launching and delivering a cutting-edge Brand Intelligence program, recently award to Kantar, which includes solutions and talent from different parts of our organization.
Added 16 mins ago
Sr, Manager Digital Banking
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Toronto, ON
Full-time
The Senior Manager, Digital Banking is responsible for defining and executing the digital banking strategy for Fairstone Bank's deposit products, including Savings Accounts and Guaranteed…
Added 30 mins ago
Finance Project Transformation Senior Associate
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Toronto, ON
Full-time
As a Project Transformation, Risk Assurance Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.…
Added 31 mins ago
Senior/Staff Security Developer
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Winnipeg, MB
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…Combinator, the world's top tech accelerator, in winter 2020. Program alumni include Airbnb, Instacart, DoorDash, etc.…
Added 31 mins ago
Senior Project Manager
VML
Toronto, ON
We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact,…
Added 31 mins ago
Senior Project Manager
VML Canada (English)
Toronto, ON
We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact,…
Added 43 mins ago
Centre Director – Innalik School
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Added 43 mins ago
Centre Director – Iguarsivik School
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Undergraduate degree in a relevant field of study certifying a minimum three (3)-year university program or hold a senior or senior executive staff position, excluding a position as…
Added 43 mins ago
Centre Director – Tarsakallak School
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Added 44 mins ago
Project Manager (13685)
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Toronto, ON · Greater Toronto Area, Canada
$129,639.2 to $162,089.2 CAD / year
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Reports to: Senior Manager, Capital Project Delivery
Added 44 mins ago
Robotics & Controls Co-op
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As a Robotics & Controls Co op, you will collaborate with the Controls Engineering Manager, Technical Leaders, and cross-functional teams to support meeting the vision of the Controls group…
Added 44 mins ago
Manager, Corporate Services
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Our Toronto office is currently seeking a Manager of Corporate Services. This individual will oversee the Toronto based Corporate Services team members while implementing and managing…
Added 44 mins ago
Senior Project Manager
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Added 44 mins ago
Legal Manager - Litigation
Pomerleau
Toronto, ON
$200,149 to $270,790 CAD / year
Full-time
As Legal Manager – Litigation, reporting to the Senior Director, Legal Affairs, you will provide strategic legal leadership to support Pomerleau's operations and major construction and…
Added 44 mins ago
Underwriter
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Full-time
Competitive Salary & Bonus Program – Your hard work pays off!
Added 46 mins ago
Senior Enterprise Project Manager (Data Unification/MDM)
Range
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The Senior Enterprise Project Manager owns the business casing, planning, delivery, adoption, and governance of strategic projects that sit at the intersection of technology and business.…

VML

Senior Project Manager

Toronto, ON, Canada

Pay: $65,000 - $115,000 CAD
Experience: 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the Role

We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership - ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.

Key Responsibilities

Project & Program Delivery

Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.

Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.

Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.

Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.

CRM & Customer Experience

Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.

Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.

Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.

Stakeholder & Vendor Management

Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.

Manage relationships with internal teams, third-party vendors, and system integration partners.

Lead steering committees and governance reviews with confidence and executive presence.

Required Qualifications

5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.

Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.

Solid command of Agile, Scrum, and hybrid delivery methodologies.

Exceptional skills in stakeholder communication, executive reporting, and risk management.

Strong understanding of CRM platforms, customer data models, and customer journey frameworks.

Bachelor's degree in Business, Technology, or a related field (or equivalent experience).

Nice to have

Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).

Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).

Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.

PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.

Salesforce Administrator or Consultant certification is a bonus.

Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$65,000 - $115,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end delivery of complex CRM and CX initiatives, acting as the primary liaison between business stakeholders and technical teams. They are responsible for managing project lifecycles, roadmaps, and cross-functional dependencies to ensure successful, data-driven outcomes.

Requirements

Candidates must have at least 5 years of project management experience with a focus on CRM or CX transformation in matrixed environments. A bachelor's degree in a relevant field and proficiency in Agile methodologies are required, with certifications like PMP or Scrum Professional considered a plus.

Skills

Project management
CRM
Customer experience
Agile
Scrum
Stakeholder management
Risk management
Strategic planning
Data-driven reporting
Cross-functional leadership
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
Omnichannel strategy

Visa sponsorship

Not detected in the job text

Keywords

Project Management
CRM
Customer Experience
Agile
Scrum
Salesforce
Jira
Confluence
Smartsheet
Azure DevOps
PMP
PMI-ACP
SAFe Agilist
Certified Scrum Professional
Salesforce Administrator
Salesforce Einstein
Agentforce
Omnichannel
Customer Journey
Risk Management
Stakeholder Management
Governance
Enterprise-scale
Digital Transformation
Marketing Cloud
Service Cloud
Sales Cloud
Data Strategy
Hybrid Delivery
Project Lifecycle

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