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VNEXT Group

Microsoft 365 Support Specialist - Ottawa, Ontario, Canada

Ottawa, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 9, 2026
Experience: 2–4 years of experience providing end-user support within Microsoft 365 and Windows environments.
Posting language: English
Posted: Nov 9, 2026

Original job description

Microsoft 365 Support Specialist - Ottawa, Ontario, Canada

Location: Ottawa, Ontario, Canada
Eligibility: Must be legally authorized to work in Canada and currently reside in the Ottawa region.
Engagement Type: Contractor / Hourly basis / Ad-hoc
Work Model: Primarily Remote with On-Site Visits

About the role

We're looking for a Microsoft 365 Support Specialist to join our team. The ideal candidate already knows their way around a support environment and is ready to specialize in Microsoft technologies.

You'll provide on-site Level 1 and Level 2 support remotely and at a client site, handle tickets across our client base, support our internal team, and work alongside our senior consultants on live Microsoft 365 projects.

This role is deliberately broad. Exposure across client environments, internal systems and real project work is what will make you a strong Microsoft consultant far faster than a single-focus support position.

What you'll do

Provide Level 1 and Level 2 Microsoft 365 support, primarily remotely. Support activities include troubleshooting Exchange Online, Microsoft 365 Apps, SharePoint Online, OneDrive, Microsoft Teams, Intune, and Entra ID; managing user accounts, MFA, licensing, device enrollment, connectivity, and day-to-day end-user technical issues. On-site visits to client locations throughout the Ottawa region may be required when issues need hands-on attention, such as hardware troubleshooting, device deployments, connectivity problems, or workstation setup.
Handle support tickets across our client base remotely, with clear communication and timely follow-through.
Act as internal IT support for the VNEXT team - onboarding, device setup, account administration and general troubleshooting.
Work alongside our senior consultants on Microsoft 365 project delivery - administration, configuration, documentation and testing across Exchange Online, SharePoint, Teams, OneDrive and Intune.

What we're looking for

2–4 years of experience providing end-user support within Microsoft 365 and Windows environments.
Solid working knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and Windows environments.
Familiarity with Entra ID (Azure AD), user and license administration, and basic endpoint management (Intune an asset).
Comfortable working on-site and face-to-face with users - strong communication and a service-oriented mindset.
Able to work independently, prioritize across multiple clients, and follow through without supervision.
Must be legally authorized to work in Canada and currently reside in the Ottawa region, Ontario.

What we offer

Work alongside senior Microsoft consultants on live enterprise projects.
Genuine variety - on-site support, remote tickets and hands-on project work, by design.
A clear route to move from generalist support into a Microsoft consulting role.
Microsoft Certifications fully sponsored.

This role may not be the right fit if:

Your experience is primarily in general IT support and does not include hands-on support for Microsoft 365 environments.
You are looking for a purely remote help desk role with no client-facing responsibilities.
You prefer a narrowly focused position rather than a mix of support, administration, and project work.

Apply About employer

More about this job

Responsibilities

Provide remote and on-site Level 1 and Level 2 Microsoft 365 support, resolving client tickets and troubleshooting applications, accounts, devices, and connectivity. Support internal IT operations and assist senior consultants with Microsoft 365 project administration, configuration, documentation, and testing.

Requirements

Requires 2–4 years of end-user support experience in Microsoft 365 and Windows environments, with working knowledge of Exchange Online, SharePoint, Teams, and OneDrive. Candidates must be authorized to work in Canada, reside in the Ottawa region, communicate effectively with users, and work independently; familiarity with Entra ID and endpoint management is expected, with Intune considered an asset.

Skills

Microsoft 365 Support
Exchange Online
SharePoint Online
Microsoft Teams
OneDrive
Microsoft Intune
Microsoft Entra ID
Windows Support
User Account Administration
License Administration
Multi-Factor Authentication
Device Enrollment
Endpoint Management
Troubleshooting
Ticket Management
Client Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Exchange Online
Microsoft 365 Apps
SharePoint Online
OneDrive
Microsoft Teams
Microsoft Intune
Microsoft Entra ID
Azure Active Directory
Windows
Level 1 Support
Level 2 Support
End-User Support
User Account Administration
Multi-Factor Authentication
License Administration
Device Enrollment
Endpoint Management
Hardware Troubleshooting
Connectivity Troubleshooting
Ticket Management
Client Support
IT Onboarding
Device Setup
Microsoft 365 Project Delivery
Configuration
Documentation
Testing
IT Services
IT Consulting

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