Microsoft Level 1 / Level 2 On-Site IT Support Consultant – 2 Days/Week – Calgary, AB

Engagement Details

Location: Calgary, Alberta – On-site

Engagement: Hourly Contractor

Schedule: Two 8-hour on-site days per week

About VNEXT

VNEXT is a Microsoft-focused consulting firm helping organizations successfully adopt, govern, and scale Microsoft technologies. We partner with clients across North America to deliver high-impact solutions centered around Microsoft 365, Power Platform, Copilot, Azure, and Modern Workplace.

About Opportunity

VNEXT Group is looking for a customer-focused Level 1 / Level 2 On-Site IT Support Consultant based in Calgary to provide end-user support in a Microsoft-based business environment at a client location.

This is an hourly contractor engagement with a regular requirement of two 8-hour on-site days per week.

This is a highly customer-facing role. We are looking for someone who is approachable, professional, reliable, and comfortable interacting directly with end users. While a solid foundation in IT support is important, strong communication, customer service skills, and a willingness to learn are key priorities for this role.

Key Responsibilities

Provide Level 1 / Level 2 on-site end-user support, primarily focused on:

• Password resets and basic account access issues
• Device setup and configuration
• Wi-Fi connectivity troubleshooting
• Basic login troubleshooting
• Desktop and laptop troubleshooting
• Phone and printer troubleshooting
• General end-user technical assistance
• Communicating clearly and professionally with users while resolving technical issues

What We’re Looking For

• Previous experience providing Level 1 / Level 2 end-user support in a Microsoft-based business environment.
• Familiarity with Windows, Microsoft 365, and common business applications.
• Strong customer service, communication, and interpersonal skills.
• Ability to troubleshoot common hardware, device, connectivity, login, phone, and printer issues.
• Ability to work independently and provide a professional, customer-focused on-site experience.
• Reliability and availability to commit to one 8-hour on-site day per week.
• Based in the Calgary area.

Nice to Have

• Basic networking knowledge and experience troubleshooting network connectivity issues.
• Familiarity with network infrastructure such as switches, routers, firewalls, or enterprise Wi-Fi.