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Added 11 mins ago
A
Principal Engineer - Mechanical
AtkinsRéalis
Mississauga, ON
- Full-time
Oversee the preparation of Mechanical and Piping Structures, Systems, and Components (SSCs) Design Packages from Conceptual Design to Available For Service (AFS) and Close Out.
Added 11 mins ago
A
Specialist Engineer - Mechanical
AtkinsRéalis
Mississauga, ON
- Full-time
Oversee the preparation of Mechanical and Piping Structures, Systems, and Components (SSCs) Design Packages from Conceptual Design to Available For Service (AFS) and Close Out.
Added 11 mins ago
TS
Respite Support Worker
The Salvation Army Canada and Bermuda Territory
London, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 25 mins ago
OH
Care Coordinator, Regular Full Time, Western Champlain, Renfrew
Ontario Health atHome
Renfrew, ON
- Full-time
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for…
Added 25 mins ago
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Bilingual Care Coordinator, Regular Full-Time, Congregate Care Team East, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
…Coordinators partner closely with patients, families, caregivers, service providers and other community health and social service providers to support patients in their home environment.…
Added 25 mins ago
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Bilingual Care Coordinator, Temporary Full Time, Palliative, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others,…
Added 25 mins ago
OH
Care Coordinator, Temporary Full Time, Western Ottawa, Bells Corners
Ontario Health atHome
Ottawa, ON
- Full-time
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for…
Added 25 mins ago
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Care Coordinator, Temporary Full-Time, Congregate Care Team East, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for…
Added 42 mins ago
PSW Personal Support Worker
Bayshore
Fergus, ON
Personal Support Worker diploma or equivalent (evidence required)
Added 42 mins ago
UH
Personal Support Worker - Multi Organ Transplant
University Health Network
Toronto, ON
- Part-time
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 42 mins ago
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Personal Support Worker
University Health Network
Toronto, ON
- Part-time
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 42 mins ago
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Personal Support Worker (PSW), Facility
Spectrum Health Care
Thornhill, ON · Newmarket, Ontario
- Part-time
Valid Personal Support Worker Certificate from a Ministry of Training, Colleges, and Universities or the Ministry of Education approved program
Added 42 mins ago
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Personal Support Worker (PSW), Facility
Spectrum Health Care
East Gwillimbury, ON · Newmarket, Ontario
- $22.26 to $23.56 CAD / hour
- Part-time
Valid Personal Support Worker Certificate from a Ministry of Training, Colleges, and Universities or the Ministry of Education approved program
Added 42 mins ago
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Personal Support Worker (PSW), Facility
Spectrum Health Care
Aurora, ON · Newmarket, Ontario
- $22.26 to $23.56 CAD / hour
- Part-time
Valid Personal Support Worker Certificate from a Ministry of Training, Colleges, and Universities or the Ministry of Education approved program
Added 42 mins ago
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Personal Support Worker (PSW)
Spectrum Health Care
Bradford West Gwillimbury, ON · Markham, Ontario
- $22.26 to $23.56 CAD / hour
- Full-time
Valid Personal Support Worker Certificate from a Ministry of Training, Colleges, and Universities or the Ministry of Education approved program
Added 56 mins ago
TS
Christmas Kettle Coordinator - Fundraiser
The Salvation Army in Canada
Toronto, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 56 mins ago
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Job ID #31786: Health, Safety & Wellness Specialist
City Of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 1 hour ago
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shelf stocker - supermarket
IGA Extra Famille Vincent
Valleyfield, PE
- Full-time
Paid time off (volunteering or personal days)
Added 1 hour ago
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Mental Wellness CBT Clinician
CMHA
ON
- Full-time
Personal time that can be used to attend traditional ceremonies or other community events.
Added 1 hour ago
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1:1 Supportive Services Mentor (Western/Southern/Upper Shore Maryland)
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Western Shore, NS
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The Contractual Mentor (CM) provides direct, individualized support to participants enrolled in the 1:1 Supportive Services Program. Mentors work one-on-one with youth and young adults to…
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Personal Support Worker
University Health Network
Toronto, ON
- Full-time
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 1 hour ago
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Personal Support Worker
University Health Network
Toronto, ON
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As a member of the Toronto Western Emergency Department & Seniors Emergency Medicine Centre (SEMC), the Personal Support Worker will be assigned to work in all areas of the Emergency…
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Toronto, ON
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Added 1 hour ago
LH
Clinical Resource Worker
Lookout Housing and Health
Surrey, BC
- Part-time
The Clinical Resource Worker (CRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s…
Added 1 hour ago
LH
Clinical Resource Worker
Lookout Housing and Health
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The Clinical Resource Worker (CRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s…

Volanté Systems

Bilingual Technical Support Specialist

Volante - CAN, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years of experience in SaaS technical support or a similar customer-facing technical role.
Posting language: English
Posted: Sep 2, 2026

Original job description

Job Description:

Bilingual Technical Support

Type: Hybrid (3 days in office)

Location: North York, ON

Summary:

The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring a consistent, high-quality customer experience in both languages.

Key Responsibilities:

Provide technical support to customers via phone, email, and chat in both French and English.
Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
Maintain SLA commitments for response and resolution times, contributing to service level goals.
Participate in training sessions to stay updated on product changes, support processes, and tools.
Adhere to company support policies and maintain high-quality communication in every interaction.
Assist in Training and Translating document in French

Qualifications:

Fluent in English and French
Minimum 2 years of experience in SaaS technical support or a similar customer-facing technical role.
Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).
Basic understanding of databases (e.g., SQL queries, relational data concepts).
Comfortable navigating Linux environments and using command-line tools.
Strong troubleshooting and problem-solving skills for technical and customer issues.
Excellent verbal and written communication skills with a customer-first mindset.
Ability to document issues clearly and follow established escalation procedures.
Quick learner with the ability to adapt to changing products and technologies.
Team-oriented with a strong sense of accountability and ownership.
Available to work on After hours Rotating Schedule, public holidays
Bonus: Exposure to APIs, scripting, monitoring/logging tools, or Point of Sale experience.

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Business Unit:

Volante Software Inc.

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Apply About employer

More about this job

Responsibilities

Provide bilingual technical support to customers via phone, email, and chat while troubleshooting product or system issues. Document customer information accurately, escalate complex cases to Tier 2, and ensure timely resolution of support tickets.

Requirements

Requires fluency in English and French with at least 2 years of experience in SaaS technical support or a similar customer-facing role. Candidates must be proficient in ticketing systems, basic database concepts, and Linux environments.

Skills

Technical support
French
English
Troubleshooting
SaaS
Zendesk
Zoho
Freshdesk
SQL
Linux
Command-line tools
Customer service
Ticket management
Communication
Problem-solving
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Bilingual
Zendesk
Zoho
Freshdesk
SQL
Linux
Command-line
Troubleshooting
Customer Experience
SLA
Ticketing Systems
API
Scripting
Monitoring Tools
Logging Tools
Point of Sale
Configuration
Escalation
Documentation
Customer-centric
Professional Communication
Technical Assistance

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