Technician – Technical Support and After-Sales Service
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Working hours
- 40 hours/week
- Posting language
- English
- Posted
Original job description
Location: Laval, Quebec, Canada
Job Type: Full-time (40 hours/week)
Sector: Renewable Energy – Solar and Hybrid Solutions
About The Company
For over 20 years, Volts Énergies has been designing and distributing reliable and innovative renewable energy solutions. Our mission: to provide our customers with high-performance, sustainable systems tailored to their needs - whether for residential, commercial, or off-grid projects.
We are looking for motivated, self-starters passionate about technology and green energy to strengthen our technical team.
Job Description
We are looking for a Technical Support Technician to provide customer assistance, track service cases, and coordinate warranties.
The The incumbent will be responsible for supporting customers in the use and diagnosis of their systems, while ensuring service quality and user satisfaction.
Main Responsibilities
Are you curious, resourceful, and driven by innovation?
Be part of a team that's shaping the future of energy today.
Apply now by sending your CV and a short cover letter.
Job Type: Full-time (40 hours/week)
Sector: Renewable Energy – Solar and Hybrid Solutions
About The Company
For over 20 years, Volts Énergies has been designing and distributing reliable and innovative renewable energy solutions. Our mission: to provide our customers with high-performance, sustainable systems tailored to their needs - whether for residential, commercial, or off-grid projects.
We are looking for motivated, self-starters passionate about technology and green energy to strengthen our technical team.
Job Description
We are looking for a Technical Support Technician to provide customer assistance, track service cases, and coordinate warranties.
The The incumbent will be responsible for supporting customers in the use and diagnosis of their systems, while ensuring service quality and user satisfaction.
Main Responsibilities
- Respond to technical inquiries and provide professional customer support.
- Diagnose and resolve issues related to solar energy and storage systems. (Victron Energy)
- Tracking warranty and service records (repairs, parts, returns).
- Communicating with customers and suppliers to ensure effective follow-up.
- Documenting each intervention in our internal system.
- Experience in technical service, electricity, solar energy, or a related field.
- Good understanding of electrical or electronic systems.
- Ability to methodically diagnose and resolve technical problems.
- Excellent communication skills (French and English).
- Autonomy, rigor, and customer service skills.
- Competitive salary, based on experience and skills.
- Continuing education in the field of renewable energies.
- Collaborative and caring work environment, within a growing company.
- Access to a TEDY personal spending account, including telemedicine.
- Team events, recognition for work well done, and advancement opportunities.
- A well-established Quebec company since 2003 and a great team, where your ideas and expertise count.
Are you curious, resourceful, and driven by innovation?
Be part of a team that's shaping the future of energy today.
Apply now by sending your CV and a short cover letter.
More about this job
Responsibilities
Provide technical assistance to customers using solar and energy storage systems, diagnosing and resolving system issues. Track service cases, warranties, repairs, parts, and returns; coordinate follow-up with customers and suppliers and document interventions in the internal system.
Requirements
Experience in technical service, electricity, solar energy, or a related field is required, along with a good understanding of electrical or electronic systems. Candidates should be able to diagnose technical problems methodically and demonstrate strong French and English communication, autonomy, rigor, and customer service skills.
Skills
- Technical Support
- Customer Service
- Electrical Systems
- Electronic Systems
- Solar Energy Systems
- Energy Storage Systems
- Technical Troubleshooting
- Fault Diagnosis
- Warranty Coordination
- Service Case Tracking
- Repair and Parts Records
- Customer Communication
- Supplier Communication
- Service Documentation
- French Communication
- English Communication
Benefits
- Continuing Education
- Collaborative Work Environment
- Telemedicine
- Team Events
- Employee Recognition
- Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Energy
- Engineering
- Environmental & Sustainability
Keywords
- Renewable Energy
- Solar Energy
- Hybrid Energy Solutions
- Energy Storage
- Victron Energy
- Technical Support
- After-Sales Service
- Electrical Systems
- Electronic Systems
- Customer Assistance
- Technical Diagnosis
- Troubleshooting
- Warranty Tracking
- Service Records
- Repairs
- Parts
- Returns
- Supplier Coordination
- Service Documentation
- Off-Grid Systems
- Residential Projects
- Commercial Projects