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Volunteer Crisis Responder - Distress Line Program

ON, Canada
Niagara, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Summary

Volunteers needed to provide telephone support on a 24/7/365 distress line and 9-8-8 suicide crisis hotline.

Location

Address

undisclosed

Niagara Region, Ontario L2V 4Y6

When

Opportunity Type

Ongoing - Start Anytime

Schedule

Flexible

About This Opportunity

Distress Centre Niagara is a 24/7 year round, free and confidential telephone support program available to anyone in need in Niagara. Distress Centre Niagara is also part of the 9-8-8 Suicide Crisis Helpline collaborative. For this position, Volunteer Crisis Responder will answer live calls on our distress line program where they will listen to callers concerns and assist them with solving their own problems, provide information and referrals where appropriate and intervene in life threatening situations. Volunteers will also provide support on the 9-8-8 Suicide crisis hotline as part of their monthly commitment.

This is an in-person volunteer position. Hours or service are to be completed at our location.

Volunteer Requirements

Whether you meet these requirements or not, we encourage you to share your interest in us. You may still be a fit for a different opportunity with our organization.

Caring, empathetic and nonjudgemental

Causes

Community & Social Services Mental Health & Crisis Support

Apply About employer

More about this job

Responsibilities

Answer calls on the distress line and 9-8-8 suicide crisis hotline, listening to callers’ concerns and helping them work through their own problems. Provide information and referrals when appropriate, and intervene in life-threatening situations.

Requirements

Applicants should be caring, empathetic, and nonjudgmental. The role is an in-person volunteer position with a monthly commitment that includes support on the 9-8-8 hotline.

Skills

Active Listening
Empathy
Nonjudgmental Communication
Telephone Support
Problem-Solving
Information and Referral
Crisis Intervention
Suicide Crisis Support

Visa sponsorship

Not detected in the job text

Keywords

Distress Line
9-8-8 Suicide Crisis Helpline
Telephone Support
Crisis Response
Mental Health
Suicide Crisis Support
Active Listening
Empathy
Nonjudgmental Support
Problem-Solving
Information and Referrals
Life-Threatening Situations
Community and Social Services
Volunteer

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