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Collections Specialist
Open Text Corporation
Richmond Hill, ON
Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The…
Collections Specialist
Onyx-Fire Protection Services Inc.
Mississauga, ON
$50,000 to $55,000 CAD / year
Full-time
The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Collections Specialist - Portal Collector
GFL Environmental Inc.
Vaughan, Ontario
Full-time
We are in search of a proactive and experienced Collections Specialist to manage our most intricate receivables. This position is not intended for entry level billing or invoice processing.…
Bilingual Collections Specialist
Environmental 360 Solutions
Aurora, ON
Full-time
The Collections Specialist will work with a team responsible for the order to cash process, including credit, collections, billing and cash application. This role is accountable for…
Credit and Collections Specialist
Loop Financial
Toronto, ON
$60,000 to $75,000 CAD / year
Hi, I'm Cato, Founder at Loop, and I'm hiring a Credit and Collections Specialist to own both ends of our credit lifecycle: the decision to lend, and the recovery when a loan goes wrong.
Bilingual Senior Collections Specialist
Vaco by Highspring
Markham, ON
$64,000 to $80,000 CAD / year
Full-time
Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team!
Collections Specialist
Marks Supply Inc.
Kitchener, ON
Internship
The Collections Specialist obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly…
Collections Specialist
Camden Homes
Burlington, ON
Full-time
As a Collections Specialist, you will play a vital role in managing rent collection activities throughout the entire life cycle, including handling past-due balances from previous…
Collections Specialist
goeasy Ltd.
Mississauga, ON
Full-time
A Day In The Life Of a Collections Specialist
Credit and Collections Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Credit and Collections Specialist. This position is responsible for the collection of accounts receivables of a portfolio of Sales customers. This role will…
Collections Specialist
CanCap Management Inc.
Mississauga, ON
$45,000 to $52,000 CAD / year
Full-time
Reporting to the Director, Servicing Operations, a Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account. This…
Collections Specialist
Gowling WLG
Calgary, AB · Vancouver, BC · Hamilton, ON · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC
$50,000 to $60,000 CAD / year
Full-time
The Collections Specialist is responsible for providing overall collection support for Matter Billing Professionals (MBP), including collection of outstanding accounts in assigned…
Collections Specialist
goeasy Ltd.
Mississauga, Ontario
Full-time
A Day In The Life Of a Collections Specialist
Added 5 hours ago
Collections Specialist
Canada Legal Referral
Toronto, ON · North York, ON
Full-time
We're Hiring – Experienced Third-Party Collections Representative
Bilingual Senior Collections Specialist
Vaco by Highspring
Markham, ON
$64,000 to $80,000 CAD / year
Full-time
Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and…
Collections Specialist - Contract fixed term
ABB
Montreal, QC · Saint-Laurent, QC
Full-time
This role is contributing to the Local Finance collections team in Canada.
Collections Specialist - Contract fixed term
ABB
QC · Saint-Laurent, Quebec
Full-time
This role is contributing to the Local Finance collections team in Canada.
Bilingual Collections Specialist
iFinance Canada
Toronto, ON
Full-time
Invoice & Collections Specialist - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, Ontario
Full-time
…problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing,…
Specialist, Collections (Part-time)
CityofOttawa
Ottawa, ON
Part-time
You assist the Collections Officer/Cultural Planner with the intellectual (information) and physical management of artifacts/artworks. This includes: registration, cataloguing, preparing…
Invoice & Collections Specialist - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, Ontario
Up to $53,000 CAD / year
Full-time
…problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing,…
Resolution Specialist--Bilingual, Collections
First National Financial LP
Toronto, ON · East York, ON
Contract
We are hiring a Resolution Specialist--Bilingual, Collections!
Freelance Collections Documentation Specialist (Short-Term Contract) - Private Collection, Vancouver
ProSidian Consulting, LLC
Vancouver, British Columbia
$30 to $35 CAD / hour
Contract
Freelance Collections Documentation Specialist (Short-Term Contract) - Private Collection, Vancouver: We are seeking a detail-oriented independent contractor - ideally a Master's in Arts…
Bilingual Account Resolution Specialist (Commercial Collections)
Volvo Financial Services
Mississauga, ON
$54,400 to $75,000 CAD / year
Full-time
3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
Bilingual Account Resolution Specialist (Commercial Collections)
Volvo Group
ON · Mississauga, ON
$54,400 to $75,000 CAD / year
3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing

Volvo Financial Services

Bilingual Account Resolution Specialist (Commercial Collections)

Mississauga, ON, Canada

Pay: $54,400 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 11, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Manage a portfolio of commercial accounts to resolve delinquencies and ensure insurance compliance. Collaborate with internal teams to handle payouts, lease assumptions, and repossession processes for Volvo Group equipment.

Requirements

Requires bilingual proficiency in French and English with a bachelor's degree in Business or equivalent experience. Candidates must have 3-5 years of progressive experience in commercial banking, consumer lending, or equipment leasing.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Bilingual French
Commercial Collections
Account Management
Financial Services
Account Reconciliation
Negotiation
Microsoft Office Suite
Customer Service
Risk Assessment
Asset Management
Document Processing
Insurance Compliance

Benefits

Discretionary company bonus
RRSP employer matching contributions
Group health insurance
Dental insurance
Long-term disability insurance
Employee assistance program
Career development
Health & wellbeing program
Tuition reimbursement
Vacation policy

Visa sponsorship

Not detected in the job text

Keywords

Commercial Collections
Asset Management
Financial Services
Bilingual French
Account Resolution
Lease Assumption
Loan Takeover
Amortization Schedules
Microsoft Excel
Microsoft Word
Commercial Banking
Equipment Leasing
Consumer Lending
Risk Management
Compliance
Debt Recovery
Volvo Financial Services

Original job description

Location: Mississauga, ON, CA, L5N 0B3

Position Type: Professional

Position: Permanent – full-time. This posting is for an existing vacancy

Salary Range: $54,400 - $75,000 CAD (annual)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Do you believe that people are the key to the success of an organization? Are you someone who wants to make an impact on the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the team here at Volvo Financial Services, a part of the Volvo Group.

What You Will Do

In this role, you will support customers and dealers throughout all phases of the customer service and account resolution process for the trucks, construction equipment, and coaches manufactured by the Volvo group and financed by VFS. You will handle customer inquiries, manage overdue accounts, and help resolve issues with urgency and professionalism. This position requires strong organization, energy, and the ability to multitask in a fast‑paced environment. You will also work closely with teams across the business - including sales, credit, repossession, remarketing, end‑of‑term, special assets, accounting, legal, and capital markets - to ensure accurate account management and timely customer support.

You will work in a collaborative, on-site, office-based environment at our location in Mississauga, Ontario, partnering daily with colleagues and dealer partners to resolve customer situations. We celebrate wins and learn from challenges, transforming together to stay flexible, fast, and customer focused. During training you will be expected to work from our Aurora, ON location.

Key Responsibilities

Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution, including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
Be the point of contact for lease assumption/loan takeover, information gathering and document processing. 
Administer insurance process, including certificates’ status and compliance follow-up. 
Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.
Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

What You Bring

Must be bilingual, verbal and written in French.
BA/BS in Business or related field, or equivalent work experience in the financial services industry.
3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment. 
Strong written and verbal communication skills.
Strong proficiency in Microsoft Office Suite (Word, Excel, etc.)

What’s in it for you?

Benefits

In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

Competitive compensation package including eligibility for a discretionary company bonus
Generous RRSP employer matching contributions
Group health, dental, LTD insurance, and EAP program
Career development with global prospects
A dedicated Health & Wellbeing program
Volvo Group University for professional and personal development
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents

Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

What You Can Expect From Volvo

Join us and enjoy a rewarding experience - our team benefits from competitive salaries, eligibility for company bonus, comprehensive health and dental coverage, a Group RRSP to help you plan for the future, and access to our Employee Assistance Program for extra support when you need it.

We encourage your growth through courses at Volvo Group University or with tuition reimbursement and ensure you have plenty of time to recharge with our generous vacation policy. You’ll also find a welcoming, inclusive environment where everyone is invited to participate in meaningful community initiatives and truly feel at home.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

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