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Added 29 mins ago
DIRECTOR, PRODUCT - INSURANCE
Green Shield Canada
Toronto, ON
advancing health equity, and building a future where every Canadian can reach
Added 1 hour ago
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Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
…advancing health equity, and building a future where every Canadian can reach their full health and well-being…
Added 2 hours ago
SQ
National Disability Support
Sunlife Québec
Montreal, QC
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 3 hours ago
MC
Estimator / Project Manager – Commercial Construction
MatchBox Consulting Group
Nanaimo, BC
- $112,100 to $141,600 CAD / year
- Full-time
You know how to price the work. You know how to run the work. Now you're looking for an opportunity where you can have more ownership over both.
Added 4 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kindersley, SK
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 4 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ensures a neat, clean and organized work area in receiving, claims, and offices.
Added 4 hours ago
WC
(CAN) Produce Department Manager
Walmart Canada
Wetaskiwin, AB
- Full-time
…customers, managing inventory and merchandising programs, handling claims and returns, and completing necessary paperwork related to inventory and…
Added 4 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Pembroke, ON
- Full-time
Ensures a neat, clean and organized work area in receiving, claims, and offices.
Added 4 hours ago
WC
(CAN) Leader de nuit
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 4 hours ago
WC
(CAN) Claims
Walmart Canada
London, ON
- Full-time
Position Summary...The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and…
Added 4 hours ago
WC
(CAN) Directs Store Delivery Associate pt
Walmart Canada
Airdrie, AB
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 4 hours ago
E
Member Services Specialist
Evo
Burnaby, BC
- Full-time
…general inquiries and account support to rentals, billing, and claims-related…
Added 4 hours ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 4 hours ago
T
Senior Counsel
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 5 hours ago
LM
Assistant Vice President, Executive Underwriter, Property
Liberty Mutual Canada
Vancouver, BC
- Full-time
…for varied and diverse perspectives and experiences that we can add to our…
Added 5 hours ago
AC
Commercial Lines Underwriter P&C – Middle Market
Aviva Canada
Markham, ON
- Full-time
Work collaboratively with Auto underwriting, Claims, Risk Control, and other internal teams to deliver comprehensive underwriting solutions.
Added 5 hours ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Calgary, AB
- Full-time
This opportunity suits an experienced project leader who can shape delivery strategy and carry it through to results in the field. You will lead commercial discussions, manage critical…
Added 5 hours ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
This opportunity suits an experienced project leader who can shape delivery strategy and carry it through to results in the field. You will lead commercial discussions, manage critical…
Added 5 hours ago
R
Evidence Solutions Leader
Roche
Mississauga, ON
- Full-time
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued,…
Added 5 hours ago
SI
Senior Accountant
Synectics Inc.
Niagara Falls, ON
- $77,000 to $85,000 CAD / year
- Full-time
Investigate and resolve short payments, deductions, customer claims, and collection issues.
Added 5 hours ago
M
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh
Ottawa, ON
- Temporary
- Other
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Added 6 hours ago
ML
Project Manager (ICI Construction)
MP Lundy Construction Inc.
Ottawa, ON
- Full-time
We execute on what we say, we look forward and plan effectively, and we inspire confidence that we can make it happen and deliver predictable results. If you share our commitment to…
Added 6 hours ago
ZC
Articling Student
Zurich Canada
Toronto, ON
- Full-time
…rotations in each of Zurich Canada’s three legal departments: Claims Legal, Corporate Legal and Staff…
Added 6 hours ago
C
Principal Statistical Programmer FSP - RWD/EPI
Cytel
Canada
- Full-time
Assist in development of study protocols and analysis plans leveraging large RWD sources (Claims and/or EHR)
Added 6 hours ago
C&
Bodily Injury Claims Adjuster
Crawford & Company (Canada) Inc.
Prince George, BC
- Full-time
Company Description Crawford & Company (Canada) Inc. is a national leader in claims management, with a team of over 1,000 professionals including adjusters, specialists, and technical…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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