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Added 9 mins ago
AL
Procedure Specialist – Electrophysiology (Victoria, British Columbia)
Abbott Laboratories
Vancouver, BC
- Full-time
We offer flexible work policies that allow a healthy balance between personal and professional life
Added 24 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Winnipeg, MB
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 24 mins ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.
Added 24 mins ago
BV
SALES ASSOCIATE
Bikini Village
Winnipeg, MB
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 24 mins ago
CC
Merchandiser - Part-Time - Sarnia
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
Maintain professional relationships with co-workers and customers.
Added 24 mins ago
OH
Manager, Revenue Growth Management
Organika Health Products
Vancouver, BC
- Full-time
6–9 years of progressive CPG experience across RGM, pricing, commercial finance, category, sales strategy or customer analytics; at least 3 years directly owning RGM decisions or…
Added 24 mins ago
JT
Service Plumber
John the Plumber Ottawa
Ottawa, ON · Nepean, ON
- $35 to $75 CAD / hour
- Full-time
Added 24 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 24 mins ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Winnipeg, MB
- Full-time
Comprehensive technical and professional training
Added 24 mins ago
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Licensed Diesel Truck Technician Mechanic I
Penske
Boucherville, QC
- Full-time
Comprehensive technical and professional training
Added 24 mins ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Saskatoon, SK
- Full-time
Comprehensive technical and professional training
Added 24 mins ago
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Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Brampton, ON
- Full-time
…career. If you have some mechanical or vehicle maintenance experience and you are Dynamic, Motivated and Ready to learn – WE ARE COMMITTED TO DEVELOPING…
Added 24 mins ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Concord, ON
- Full-time
…career. If you have some mechanical or vehicle maintenance experience and you are Dynamic, Motivated and Ready to learn – WE ARE COMMITTED TO DEVELOPING…
Added 24 mins ago
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Licensed Diesel Truck Technician/Mechanic I
Penske
Oshawa, ON
- Full-time
Comprehensive technical and professional training
Added 24 mins ago
P
Diesel Truck Technician/Mechanic II (3rd-5th Year Apprentice Program)
Penske
London, ON · Stoney Creek, ON
- Full-time
…helping you develop your career. If you have truck mechanic experience and are Dynamic, Motivated and Ready to live a unique opportunity, WE WANT…
Added 24 mins ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Belleville, ON
- Full-time
…career. If you have some mechanical or vehicle maintenance experience and you are Dynamic, Motivated and Ready to learn – WE ARE COMMITTED TO DEVELOPING…
Added 24 mins ago
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Licensed Diesel Truck Technician/Mechanic I
Penske
Edmonton, AB
- Full-time
Comprehensive technical and professional training
Added 24 mins ago
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Fleet Maintenance Fueler Washer
Penske
Quebec, QC
- Full-time
At least 1 year of customer service experience preferred
Added 24 mins ago
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Fleet Maintenance Fueler Washer
Penske
Balzac, AB
- Full-time
At least 1 year of customer service experience preferred
Added 24 mins ago
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Load Planner - Day Shift - 14 to 20 Month Contract
Penske
Kitchener, ON
- Full-time
…Load Planner creates instructions for internal groups and the customer’s providers to implement the logistics plan. Identifies opportunities for efficiency improvements and cost savings,…
Added 24 mins ago
Automotive Sales Consultant - Canyon Creek Toyota
The Jim Pattison Auto Group
Calgary, AB
As a Product Advisor, you will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Toyota brand.
Added 39 mins ago
W
(CAN) Food Lead Department Manager
Walmart
Camrose, AB
- Full-time
…closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This role helps coordinate task completion, maintain department standards and…
Added 55 mins ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
Added 1 hour ago
TO
Municipal Accommodation Tax Coordinator
Town of Niagara-on-the-Lake
Niagara-on-the-Lake, ON
- Full-time
Minimum three (3) years of experience in a similar position or related discipline.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…experienced MOA staff. We pride ourselves by elevating the experience of entering one of these clinics by our patients from the welcoming professional staff to the beautiful facilities for…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

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Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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