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Added 15 mins ago
O&
Gestionnaire du matin – Bar George
Oliver & Bonacini
Montreal, QC
- Up to $55,000 CAD / year
- Full-time
…s'épanouissent dans un environnement dynamique, tout en offrant un service soigné et une expérience client chaleureuse et…
Added 30 mins ago
E
Senior Transportation Engineer
Englobe
Saint John, NB
- Full-time
A full range of benefits (including cost-sharing group insurance and a group RRSP);
Added 1 hour ago
Receptionist/Concierge
Chartwell
Thornhill, ON
Exceptional communication and customer service skills
Added 1 hour ago
SC
Breakfast Cook- Edmonton
Sodexo Canada Ltd
Edmonton, AB
- Full-time
As a member of our food services team, you will always provide the highest quality of customer service, while preparing or serving food to customers:
Added 1 hour ago
FB
Full-Time Baker
Freson Bros.
Fort Saskatchewan, AB
- Full-time
Handle customer customer service inquiries and provide an exceptional customer experience
Added 1 hour ago
Evening Janitor
Freson Bros.
Edmonton, AB
Group Benefits plan available for all Full-Time Team Members
Added 1 hour ago
Line Cook
Freson Bros.
Fort Saskatchewan, AB
Handling customer service inquiries and providing an exceptional customer experience
Added 1 hour ago
R
Assistant Resident Manager - Full-time
Realstar
St. Catharines, ON
- Full-time
Demonstrate excellent customer service and a "can-do" attitude
Added 1 hour ago
VA
Veterinary Reception, Animal Care Attendant, Secord Animal Hospital
VCA Animal Hospitals
Toronto, ON
- Full-time
Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
Added 1 hour ago
TL
Sales Associate (Brick Specialist) - Durham, NC
the LEGO Group
ON · Durham, ON
- Part-time
…market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise,…
Added 2 hours ago
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Senior Internal Auditor
Héroux-Devtek
Longueuil, QC
- Full-time
…to ensure their well-being, including offering competitive benefits, flexible work conditions, many social activities and a healthy lifestyle through our training room and sports clubs. We…
Added 2 hours ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 2 hours ago
C
Financial Services Representative - Ormstown
CIBC
Ormstown, QC
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Added 2 hours ago
FG
Service Automatic Door Tech. Foreman - Glazing - Ottawa
Flynn Group of Companies
Ottawa, ON
- Full-time
Install and service automatic door entrance systems in a professional, cost-effective and safe manner
Added 3 hours ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Toronto, ON
- Full-time
Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Customer-service mindset with professional judgment.
Added 3 hours ago
RS
310T Heavy Duty Truck & Coach Mechanic/Technician
Ryder System, Inc.
Kitchener, ON
- Full-time
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Added 3 hours ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 3 hours ago
DR
Branch Manager
DMC Recruitment Group
Edmonton, AB
- Full-time
…long-standing reputation for quality products, exceptional customer service, and a strong commitment to employee development. With multiple locations across Western Canada, they continue to…
Added 3 hours ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…communities. As a member of our pharmacy team, you’ll be part of a group committed to providing exceptional, patient-centered care and consistently exceeding patients’ expectations. We are…
Added 3 hours ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
We're looking for a Customer Service Representative (CSR) to serve as the primary contact for a group of assigned customer accounts and take ownership of their orders. The CSR is the voice…
Added 3 hours ago
Pilots - Dash Captain
The Talent Team at Perimeter Aviation
Toronto, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 4 hours ago
EJ
Branch Office Administrator
Edward Jones
Pembroke, ON
- Full-time
A compensation package that includes bonus potential, profit sharing, a 401k (U.S.) or Group RRSP (Canada) and comprehensive and competitive health benefits. Read more about our total…
Added 4 hours ago
TH
Mental Health Clinician (Full Time) - Insight Health Solutions
Trillium Health Partners
Oakville, ON
- Full-time
…treatment of individuals referred through WSIB, extended health benefits, private funding, and other referral…
Added 4 hours ago
Software Development Engineer II, Campaign Management
Amazon
Toronto, ON
…most profitable businesses. The Advertiser Experience (AX) group owns the experience of the advertiser from the moment they decide to engage with our platform through the full lifecycle of…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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