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Added 6 mins ago
Petroleum Service Technician- Bar W
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Service Manager, the Petroleum Service Technician is responsible for the installation, maintenance, inspection, troubleshooting, and repair of petroleum fueling systems and…
Added 6 mins ago
S
Outbound Warehouse Manager
Sysco
Mississauga, ON · Sysco Central Ontario
- Full-time
If applicable, understand and interpret the CBA, participate in grievance, mediation, arbitration procedures at unionized facilities
Added 6 mins ago
SH
Controls Specialist
Silver Hills Bakery
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 6 mins ago
Senior Renewable Power Engineer
Hatch
Mississauga, ON
Lead utility scale renewable energy project delivery as the project manager, project engineer, or subject matter expert
Added 7 mins ago
SC
Account Manager - Graphics
Spicers Canada
Calgary, AB
- Full-time
We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product…
Added 21 mins ago
W
Maintenance Supervisor
Westlake
Woodbridge, ON
- Full-time
Report any deficiencies in systems, facilities, machinery, equipment and/or tools immediately to Production Manager and/or Plant Manager, as required.
Added 21 mins ago
GD
AI Governance & Risk Manager
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 22 mins ago
NH
Operations Manager
NOVO Health Services
Burlington, ON
- Full-time
…source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and…
Added 36 mins ago
UO
Educational Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital - Shaughnessy C Block (BCWHC)
- $4,576 to $4,808 CAD / month
- Part-time
Reports to the Project Manager. Works closely with the Education Program Leadership who provide day-to-day direction and assign tasks as required and may also receive assignments from the…
Added 36 mins ago
Truck Driver Career Fair
Diabetes Canada / National Diabetes Trust
Newmarket, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours(part-time) or 40 hours(full-time) each week, driving established routes to collect donated clothing and…
Added 36 mins ago
Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Toronto, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 36 mins ago
TC
Community Centre Maintenance Operator II (Temporary, Full-Time)
The Corporation of The City of St. Thomas
St. Thomas, ON
- Full-time
Under the general direction of the Manager of Recreation Facilities, the Community Centre Maintenance Operator II is involved in a diverse range of job activities including: ice…
Added 36 mins ago
V
Category Manager - Logistics / Chef de Catégorie - Logistique
Vention
Montreal, QC
- Full-time
Category experience beyond logistics (e.g. direct goods, packaging, facilities).
Added 36 mins ago
C
Maintenance Manager
Chartwell
Thunder Bay, ON
- Full-time
Are you passionate about maintaining safe, welcoming environments for seniors? Chartwell is seeking a Maintenance Manager who will be responsible for the overall maintenance and upkeep of…
Added 37 mins ago
SH
Controls Specialist
Silver Hills
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 51 mins ago
E
Financial Analyst
EllisDon
Mississauga, ON
- Full-time
Support the Accounting Team Lead and Finance Manager by taking responsibility for the month-end close activities for Canadian and International (Ireland and U.S.) operations.
Added 51 mins ago
PP
Senior Manager, Quality Assurance & RA
Piramal Pharma Ltd
Aurora, ON
- Full-time
…serve our clients through a globally integrated network of facilities in North America, Europe and…
Added 51 mins ago
I
Building Operator
ISS
Ottawa, ON
- $35 to $40 CAD / hour
…completed safely and sufficiently while keeping the site operations manager, business stakeholders, and end users updated. Other duties as…
Added 1 hour ago
VF
Maintenance Technician
Village Farms International Inc.
Delta, BC
- $30 to $42 CAD / hour
- Full-time
…day. You are interested in learning more about the cannabis facilities and being an important piece of operations and manufacturing practices to produce top-quality Cannabis consumable…
Added 1 hour ago
R
Technical Field Lead
RigUp
ON · Ontario, Canada
- Contract
Act as the on-the-ground technical lead with County staff, alongside the Project Manager
Added 1 hour ago
CF
warehouse manager
CoCo Fresh Tea & Juice
Calgary, AB
- Full-time
Direct and control the operations of commercial facilities
Added 1 hour ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 1 hour ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 1 hour ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Squamish, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 1 hour ago
AW
Maintenance Manager
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Director Maintenance & Facilities, the Manager, Maintenance reports to the Director, Facilities & Maintenance, and is responsible for the operational management and…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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