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Added 10 mins ago
DC
Business Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
…organization. The ideal candidate will bridge the gap between technical data management and business operations to drive data governance…
Added 10 mins ago
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Deskside Support Technician
Worley
Calgary, AB
- Full-time
…exciting career opportunities in fabrication, modularization, field installation, and professional support services. Our teams support some of the world's most complex industrial projects,…
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- Full-time
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Document Controller
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AB · Edmonton, AB
- Full-time
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Added 10 mins ago
RT
Generative AI Engineer (Python and Angular)
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- Full-time
We are seeking a highly skilled Full Stack Developer with strong expertise in Python and Angular to build and support modern cloud native applications The ideal candidate should be…
Added 10 mins ago
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Senior AI Engineer
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- Full-time
6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).
Added 10 mins ago
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Account Manager
Supra ITS
Mississauga, ON
- $70,000 to $77,000 USD / year
- Full-time
There is an immediate need for a Account Manager located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you…
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QG
IT Support Analyst - Fulltime Position (On-Site)
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- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
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- Full-time
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Visual Merchandising Specialist | Carrefour Laval
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- Full-time
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QUANTEAM - North America (RAINBOW PARTNERS Group)
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- Full-time
- Manage the associated projects to support this lifecycle
Added 10 mins ago
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Account Manager
Cyclic Materials
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- Full-time
…and neighboring states, we are seeking an Account Manager to support customer and supplier growth from our Toronto…
Added 10 mins ago
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Caregiver Manager, LPN
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Halifax, NS
- $70,000 to $80,000 CAD / year
- Full-time
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Sales Representative (Kamloops BC)
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When required, the Representative may be requested to provide technical and applications support to other Orica customers.
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Bilingual Energy Sales Representative - Montreal, QC
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Jr. Infrastructure Sales Representative - GTA
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Provide technical training to office and field personnel as your product knowledge grows.
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Energy Sales Representative - GTA
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Added 10 mins ago
Manager, Core Audit - Assurance - Saskatoon
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Understand the client's industry and recognize key performance drivers, business trends, and emerging technical and industry developments. Stay informed of general business/economic…
Added 10 mins ago
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Junior IT Support Specialist
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Burnaby, BC
- $40,000 to $48,000 CAD / year
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Provide technical support for issues related to computer systems, software, and hardware for head office and remote dealerships.
Added 10 mins ago
WM
Manager II, District - Collection
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- Full-time
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
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Senior Product Analyst (Application Support)
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- Full-time
Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making
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Senior Internal Corrosion Advisor
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- Full-time
In this role, you will provide internal corrosion engineering support across Pipeline Integrity, Operations & Maintenance, and Projects. You will perform technical assessments, support…
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Sr Advisor Market Price Risk Management
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- Full-time
…quantitative analysis, and innovative technology solutions to support enterprise-wide decision making. You will collaborate with leaders and business partners across the organization to…
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Technician II Utility Service
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Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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