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Added 2 mins ago
AB
Car Detailer - Full Time
Avis Budget Group
Toronto, ON
- Full-time
Added 2 mins ago
WR
Sales Associate - Wine Merchant (Mer Bleue)
Wine Rack
Canada
- Part-time
…provide you with a strong wine education training program and the opportunity to learn and taste Arterra’s award winning wines. All while working in a fun, flexible store…
Added 2 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $75,000 to $246,000 CAD / year
- Full-time
Added 2 mins ago
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Chef de service Magasin - HO Store Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
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A
Cook - AgeCare London
AgeCare
London, ON · AgeCare London
- Part-time
…environment. Working in long-term care is more than just a job; it is a calling for many of…
Added 2 mins ago
A
Cook - AgeCare London
AgeCare
London, ON · AgeCare London
- Part-time
…environment. Working in long-term care is more than just a job; it is a calling for many of…
Added 2 mins ago
A
Dietary Aide Regular Part-time MQG DTA8 0.40 Queen's Garden
AgeCare
Hamilton, ON · Queens Garden
- Part-time
Follow and comply with health and safety legislation and departmental safe job procedures.
Added 2 mins ago
A
Health & Safety Advisor
Agropur
Boisbriand, QC
- Full-time
…will have the following responsibilities. This role offers the opportunity to join an organization undergoing significant transformation, where health and safety are at the heart of…
Added 2 mins ago
CO
Registered Practical Nurse
County of Middlesex
Strathroy-Caradoc, ON · Strathroy, ON
- Part-time
Added 2 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
Added 2 mins ago
MI
Inventory Associate (12-month contract, Mon-Fri 12:00 - 8:30 pm)
Medline Industries, LP
Calgary, AB
- Full-time
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Added 2 mins ago
EM
Stockroom Attendant
Evertz Microsystems Limited
Burlington, ON
- Full-time
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Senior Property Accountant
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Added 2 mins ago
310T Coach Mechanic - Mississauga
Volvo Group
Mississauga, ON
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of…
Added 2 mins ago
Market Intelligence Strategic Insights Analyst - Personal Lines
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
…trend, regulatory change or customer signal could create a risk, opportunity or management…
Added 2 mins ago
TT
Merchandise Payable Admin, Invoice Entry - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
…all invoices align with purchase order terms. This is a great opportunity to build valuable experience in a fast-paced, collaborative environment while developing strong analytical and…
Added 2 mins ago
TT
Associé/Associée de Magasin de Détail Temps Partiel Winners- Galeries Joliette
The TJX Companies, Inc.
Joliette, QC
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 2 mins ago
TT
Manager Of Real Estate - Regional Director
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
…bring new store opportunities to life. This role offers the opportunity to make a meaningful impact on the business, lead high-profile projects, and shape the long-term growth strategy of…
Added 2 mins ago
IF
Senior Bilingual Marketing Advisor
Intact FC
St. John's, NL · Toronto, ON · Montreal, QC
- Full-time
…accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your…
Added 2 mins ago
US
Warehouse Associate (PM start)
UPS Supply Chain Solutions
Stoney Creek, NB · CA - STONEY CREEK CENTRE (ONHAM)
- Part-time
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 2 mins ago
Service Person
BC Transit
Victoria, BC
…range of work conditions. All equipment required to perform the job, including Personal Protective Equipment, coveralls, and winter gear will be provided by BC…
Added 2 mins ago
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(CAN) Dairy Frozen Associate
Walmart
St. John's, NL
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 2 mins ago
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(CAN) Gérant du service à la clientèle
Walmart
Ste.-Foy, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 mins ago
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(CAN) Préposé aux caisses libre-service
Walmart
Ste.-Foy, QC
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 2 mins ago
C
Registered Practical Nurse - ACTT-SW
CMHA
ON
- Full-time
…level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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