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Added 3 mins ago
VB
Finance Manager - 6 Month Contract
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- $60 to $65 CAD / hour
- Contract
· Lead monthly, quarterly, and year-end close and review financial reporting.
Added 3 mins ago
GT
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
This position is for an Information Security Analyst – Privileged Access Management, reporting to the Team Manager. The role focuses on Identity Access Management across a variety of…
Added 3 mins ago
LP
Directeur en Certification
Levy Pilotte LLP
Montreal, QC
- Full-time
Reporting to the Audit and Assurance leadership team, the Manager, Assurance works closely with professional staff to identify client needs and contribute to the development of new service…
Added 3 mins ago
E
Ingénérie/Engineering - Ingénieur électrique N3/Electrical Engineer L3
eTeam
Montreal, QC
- $63 to $80 USD / hour
- Other
Reporting to the senior manager engineering, the electrical engineer will be responsible for
Added 4 mins ago
Patient & Family Experience Coordinator - Patient & Family Experience
CAMH
Toronto, ON
…Coordinator to support the Patient and Family Experience team. Reporting to the Senior Manager of Patient and Family Experience, this position will support both the Family Resource Centre…
Added 4 mins ago
Corporate Sales Manager
Northland Properties
Richmond, BC
…take the initiative and maintain as well as build the existing client…
Added 4 mins ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
We’re looking for an experienced medical device product development engineer with exceptional project leadership, client management, and team coordination skills to join our talented team.
Added 18 mins ago
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Industrial Sales Representative - Vancouver Alberta
Tingue
AB · Alberta, Canada
- Full-time
Maintain and grow client marketing contact lists for Direct Marketing outreach
Added 18 mins ago
SN
195-26-5 Child Youth Case Manager
Six Nations
Ohsweken, ON
- Full-time
…Wednesday, November 18, 2026, for the Child and Youth Health Case Manager with Child and Youth Health, Wellbeing. The Six Nations of the Grand River Application for Employment Form, Job…
Added 33 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 33 mins ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Provide clear and timely reporting to senior stakeholders on design progress, key risks, challenges, and overall program performance.
Added 33 mins ago
BH
Registered Practical Nurse – Inpatient Mental Health #573-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, Inpatient Mental Health, the Registered Practical Nurse (RPN) works collaboratively in an inter-disciplinary team to provide patient care within professional scope…
Added 33 mins ago
Y
Technical Project Manager – Microsoft Fabric
Yochana
Brampton, ON
- Contract
Maintain RAID logs and run weekly status reporting to client leadership
Added 33 mins ago
A
Mutual Funds, Senior Trader
Aviso
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Mutual Funds, the Mutual Funds, Senior Trader is responsible for insuring support and problem resolutions with all activities with Mutual Funds and plays a…
Added 33 mins ago
S
Digital Campaign Manager – Audio Streaming
Stingray
Toronto, ON
- Full-time
Attend client meetings, covering campaign reporting, analytics insights, and optimization recommendations
Added 33 mins ago
E
Payroll Specialist
Enkel
Vancouver, BC
- Full-time
…partner for our clients, offering accurate and timely financial reporting that empowers better business decisions. Our expertise spans bookkeeping, payroll, accounts payable, accounts…
Added 33 mins ago
TE
Sr. Human Resources Business Partner
TK Elevator
Burnaby, BC
- Full-time
Lead resolution of a broad spectrum of employee relations issues, including investigations, local and global reporting, and legal alignment. Present and review findings and/or…
Added 33 mins ago
R
Manager, Product Control
RBC
Toronto, ON
- Full-time
As a Manager Product Control, you will be responsible to provide quality analytical support to the Capital Markets’ Treasury Services Product Control area by performing daily and monthly…
Added 33 mins ago
Audiologist/ Registered Hearing Instrument Practitioner - Prince George, BC
Demant Group
Prince George, BC
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 33 mins ago
AW
Mutual Funds, Senior Trader
Aviso Wealth
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Mutual Funds, the Mutual Funds, Senior Trader is responsible for insuring support and problem resolutions with all activities with Mutual Funds and plays a…
Added 33 mins ago
Occupational Therapy Assistant - Rehabilitation Services
Nova Scotia Health and IWK Health
Sydney, NS
Reporting to the Program Manager of the Rehabilitation and Supportive Care Services portfolio, and under the supervision of an Occupational Therapist, the Occupational Therapy Assistant…
Added 33 mins ago
Intermediate Project Manager
OLIVER - North America
Toronto, ON
Familiarity with digital marketing tools, analytics platforms and client reporting
Added 49 mins ago
A&
Manager, Proposals
Aird & Berlis LLP
Toronto, ON
- Full-time
Aird & Berlis LLP is seeking to fill a new position for a Proposals Manager, to join the Marketing team in our Toronto office. Reporting directly to the Chief Growth Officer, this role…
Added 49 mins ago
PH
RN Select Medicine and Cystic Fibrosis Clinics
Providence Healthcare
Vancouver, BC
- Temporary
Within the context of a client and family centred model of care, and in accordance with the Mission, Vision, Values and strategic directions of Providence Health Care, the person promotes a…
Added 49 mins ago
QL
Certified Health Care Aide - Medicine Hat - Casual
Qualicare, Lethbridge
Medicine Hat, AB
- $19 to $22 CAD / hour
- Part-time
The Health Care Aide is a member of the home care team who works under the supervision of a care manager and performs various personal care services as necessary to meet the client’s needs.…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

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Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

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More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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