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Added 3 mins ago
Senior Manager, Lifecycle Marketing
Toast
Canada
We are seeking a Senior Manager, Lifecycle Marketing to build, run and optimize the lifecycle programs that drive customer engagement, adoption, retention, expansion and cross-sell growth.…
Added 3 mins ago
SG
Business Development Manager - Solar
SOLV4EX Group
Richmond Hill, ON
- Full-time
…branches provide ongoing account coverage and transactional support, while the BDM remains engaged in customer development, product opportunities and regional solar growth. The position…
Added 3 mins ago
FB
Credit Adjudicator
Fairstone Bank
Calgary, AB · Vancouver, BC
- Full-time
Join Eden Park as a Credit Adjudicator, reporting to a Manager, and be part of our talented and growing team!
Added 3 mins ago
Senior Analyst, Commercial QA (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The QA Analyst is responsible for assisting the Manager in the development and maintenance of the Quality Assurance Framework [“QAF”] for the SFR business and executes the necessary…
Added 3 mins ago
E
Treasury Manager
Equinix
Toronto, ON
- Full-time
…being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path…
Added 3 mins ago
SJ
Registered Practical Nurse - Integrated Comprehensive Care Program
St. Joseph's Home Care
Hamilton, ON
- $27.52 to $29.84 CAD / hour
- Part-time
willingness and ability to act as coach/mentor/Preceptor to new nurses through knowledge sharing and peer to peer support
Added 3 mins ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 3 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 3 mins ago
DL
Manager in Training (MIT)
Dick's Lumber
Surrey, BC
- Full-time
Manager in Training (MIT): Your Path to Branch Leadership
Added 3 mins ago
GardaWorld - Customer Service - 41680$/year+benefits - Ste-Therese
GardaWorld
Sainte-Thérèse, QC
Reporting To: Customer Experience Team Lead and Customer Experience Manager
Added 3 mins ago
Assistant Manager, Performance Improvement
Scotiabank
Ottawa, ON
The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective…
Added 3 mins ago
MC
Clinic Manager - London
Medicentres Canada Inc.
London, ON
- $55,000 to $60,000 CAD / year
- Full-time
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new…
Added 3 mins ago
SF
Project Manager - Temporary 12-month Term
St. Francis Xavier University
Antigonish, NS
- Full-time
Position Title: Project Manager - 12 Month Temporary
Added 18 mins ago
AS
Director of Retail Operations
Adrenalin Source For Sports
Calgary, AB
- Full-time
Champion customer service. Set the example, support teams through challenging situations, and build lasting customer and vendor relationships.
Added 18 mins ago
CT
Office Manager
Camp Tamarack GP
Grande Prairie, AB
- Contract
At Camp Tamarack, we believe everyone deserves the chance to experience adventure, nature and belonging. Our Office Manager keeps the details moving behind the scenes so campers, families,…
Added 18 mins ago
HC
Senior Capital Project Manager
Highbury Canco Corporation
Leamington, ON
- $100,000 to $125,000 CAD / year
- Full-time
Senior Capital Project Manager – Manufacturing (Engineering)
Added 18 mins ago
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Personal Lines Account Manager
Navacord
Elmira, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Personal Lines Account Manager will be responsible to support in obtaining, maintaining, expanding and servicing a book of business. You will also provide service to co-workers as…
Added 18 mins ago
NB
Financial Service Representative
National Bank of Canada
Sherbrooke, QC
- Full-time
…create a positive impact for our clients. In this role, you’ll support Financial Planners in all their administrative investment activities, while participating in business development…
Added 18 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.
Added 18 mins ago
AD
Shipper / Receiver
Avery Dennison
Kitchener, ON
- $18 to $23 CAD / hour
- Full-time
Must have a demonstrated record of flexibility and dependability in order to support production and customer focus.
Added 18 mins ago
P
Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Pharmacy.ca is seeking an experienced Reimbursement & Logistics Manager with a strong background in specialty pharmacy, pharmaceutical reimbursement, patient support programs, or…
Added 18 mins ago
NB
Banking Advisor Mutual Fund Representative
National Bank of Canada
Longueuil, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 18 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
Added 18 mins ago
B
Account Manager, MedSpa
Beautifi
Vancouver, BC
- Full-time
Beautifi is seeking a motivated Account Manager to convert new prospects into active accounts, promote program adoption, and retain, grow, and continue to activate our existing partner…
Added 18 mins ago
CI
Client Services Representative
CMB Insurance Brokers
AB · Greater Edmonton Metropolitan Area
- Full-time
Competitive & Unique Compensation Structures – Designed to reward performance and support long-term career growth.

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

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More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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