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Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 2 mins ago
SH
Registered Nurse - Clinical Resource Team
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
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Payroll and Benefits Coordinator
Nabors
NL · St John'S, NL
- Full-time
Responsible for identifying gaps in the company’s payroll policies, programs, procedures, processes, practices and working with the HR Manager to close those gaps
Added 2 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Fredericton, NB
- Full-time
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Added 2 mins ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:
Added 2 mins ago
Project Manager, Customer Success & Account Management
GoBolt
Toronto, ON
We are looking for a Project Manager to support our Account Management and Customer Success division. In this role you will own the planning and execution of merchant projects, from new…
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Business Development Representative
Fortive
Toronto, ON
- Full-time
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Added 2 mins ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
We have an opportunity for a Regional Manager, Workplace - Americas to join our Workplace Operations & Events team in Burnaby, Canada, reporting to the Director, Global Workplace Operations…
Added 2 mins ago
Technical Records Controller
Air North
Whitehorse, YT
At Air North we believe that connecting people is more than just a business - it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty…
Added 2 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Pickering, ON
- Full-time
…and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who…
Added 2 mins ago
SC
Retail General Manager
Staples Canada
Mississauga, ON
- Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
Added 17 mins ago
AI
Canadian Volunteer - Knowledge & Learning Management
Alinea International
Ottawa, ON
- Volunteer
Reporting to: UCARE Project Director & Project Field Manager
Added 17 mins ago
TC
Restaurant Leadership | Management
The Canadian Brewhouse
London, ON
- Full-time
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality…
Added 17 mins ago
CL
Direct Support Facilitator 2026-67
Community Living Hamilton
Hamilton, ON
- Full-time
…concerns.Interpersonal Relationships & Respect Dealing with people in a sensitive and respectful manner. Listening & understanding…
Added 17 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
…and synthetic fuel developments in the North America. For our people, that means meaningful, varied work and a real chance to shape how modern engineering gets…
Added 17 mins ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of…
Added 17 mins ago
CN
Marketing Manager
CULT NATION
Canada
- Full-time
Work back from release day. Agree on dates, owners and approvals with the people doing the work.
Added 17 mins ago
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Corporate Communications Manager (Contract)
GreenShield
Toronto, ON
- Full-time
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
Added 17 mins ago
OT
Business Development Manager
Olympia Tile+Stone Inc.
Toronto, ON
- $60,000 CAD / year
- Full-time
We are seeking an experienced, results-driven Business Development Manager to drive Flextile's sales growth, market expansion, and strategic business development initiatives across Canada…
Added 17 mins ago
TC
Fundraising & Communications Manager
Toronto Cat Rescue
Toronto, ON
- Full-time
Toronto Cat Rescue is seeking an experienced Fundraising and Communications Manager to lead fundraising growth, strengthen donor and partner relationships, and oversee communications that…
Added 17 mins ago
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Financial Service Representative - LendDirect Office 1603
LendDirect
St. Thomas, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 17 mins ago
CC
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
- Temporary
The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George,…
Added 17 mins ago
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Seasonal Holiday Team Lead- New Sudbury Centre
Cherry Hill Programs
Sudbury, ON · Greater Sudbury, ON
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 17 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Nanaimo, BC
- Full-time
…and teamwork, the Asset Protection Associate helps protect people, merchandise, and the overall shopping…
Added 17 mins ago
TC
Assistant Store Manager Winners HomeSense Collingwood Centre
TJX Canada – Winners, Marshalls, HomeSense
Collingwood, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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