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Added 9 mins ago
DC
Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 9 mins ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 9 mins ago
EG
HVAC Service Technician
Equium Group
Calgary, AB
- Full-time
…contact with the property managers and building operators you…
Added 9 mins ago
EG
Journeyman Service Plumber/Gasfitter (Class B) – Commercial & Multi-Residential
Equium Group
Calgary, AB
- Full-time
…contact with the property managers and building operators you…
Added 9 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
Work closely with systems, software, mechanical, safety, and verification teams to integrate HFE considerations into system architecture and design from the earliest stages of development.
Added 9 mins ago
MG
Manufacturing Engineer - New Graduate
Matcor-Matsu Group
Brampton, ON
- Full-time
…team. This is an entry-level opportunity designed for a recent Mechanical or Mechatronics Engineering graduate with 0–2 years of experience who is interested in developing a career in…
Added 9 mins ago
O
Motorcycle Mechanic
OTOMOTO
Toronto, ON
- Full-time
…Responsibilities include inspecting motorcycles, identifying mechanical and electrical issues, performing tune-ups, replacing parts, and conducting test rides as appropriate. The role…
Added 9 mins ago
I
Product Development Engineer - 6-Month Contract
Inertia
Toronto, ON
- Full-time
We’re looking for a Product Development Engineer with exceptional mechanical product design and engineering skills and experience to join Inertia’s growing team for a 6-month contract term.…
Added 9 mins ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
Actively support and promote workplace health, safety, and wellness.
Added 9 mins ago
TG
Overhead Crane Operator
The Gti Group
Montreal, QC · Lachine, Quebec
- Full-time
Conduct pre-operational inspections of lifting equipment and immediately report any irregularities, mechanical issues, or defects.
Added 9 mins ago
O
Maintenance Electrician (Night Shift)
Orbia
St. Albert, AB
- $47.5 CAD / hour
- Full-time
We are looking for a night shift Journeyman Maintenance Electrician to support our evening and early morning operations. This position will report to the Maintenance Manager as well as…
Added 23 mins ago
GV
Project Manager Construction & Commissioning / Chef de projet Construction & Mise en service
GE Vernova
Brossard, QC
- Full-time
Added 23 mins ago
K
Lead HVAC Design & Drafting Technologist
Kent
Calgary, AB
- Part-time
Lead the development and maintenance of HVAC CAD best practices and support the development and maintenance of mechanical design guidelines.
Added 23 mins ago
RL
Software Programmer ( 6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
Reporting directly to the ME and Facilities Manager, the Software Programmer will support and troubleshoot issues with the programming of production equipment. Will work with Mechanical and…
Added 23 mins ago
S
Technologist
Sanofi
Toronto, ON
- Full-time
Mathematics, Computer, Mechanical Aptitude, Technical Writing, Quality and Improvement, Safety.
Added 23 mins ago
MC
Entry Level Operator
Mercer Celgar
Castlegar, BC
- Full-time
…achieving sustainable business success. Together, we encourage, support, and celebrate the diverse voices of our employees. We strive to provide an inclusive culture by fostering an…
Added 38 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…graduate teaching and research laboratories supporting the Mechanical Engineering and Biomedical Engineering programs, as well as the Department's research-based and professional graduate…
Added 38 mins ago
AA
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus Aircraft
Montreal, QC
- Full-time
…les équipes d'ingénierie systèmes avioniques et Flight Test Support d’Airbus basée à Mirabel, Québec…
Added 38 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to the overall success of branch…
Added 38 mins ago
SG
Service Leader
Schindler Group
Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
…Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability.…
Added 38 mins ago
IP
Manager - Coating Technologies & Development
IMPACT Pump Solutions
Calgary, AB
- Full-time
Support recruitment, onboarding, technical training, cross-training, performance development, and succession planning.
Added 38 mins ago
JT
Calibration Technician
JM Test Systems
Richmond, BC
- Full-time
…equipment, from pressure and temperature tools to high-voltage and mechanical devices. Responsibilities…
Added 38 mins ago
LA
Junior CAD Designer
Litens Automotive Group
Concord, ON
- Full-time
…making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a…
Added 38 mins ago
B
Building Electrical Engineering Technologist
BPA
Ottawa, ON
- Full-time
Coordinate electrical layouts proactively with structural, architectural, and mechanical disciplines to resolve spatial and systemic clashes.
Added 39 mins ago
Engineering Drafting Technician
QinetiQ
Medicine Hat, AB
As part of the Mechanical Engineering Department the Engineering Drafting Technician position is part of the overall team for the design, development, production, and operation of Uncrewed…

Volvo Group

Customer Support Manager - Toronto

Saint-Eustache, QC, J7R 5A5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 19, 2027
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

THE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

WHAT YOU NEED TO GET ON THE BUS:

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical skills:

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal and professional skills:

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

The Customer Support Manager provides technical and commercial support to clients to ensure optimal vehicle performance and satisfaction. They supervise service technicians, manage warranty processes, and act as the primary liaison between customers and internal technical teams.

Requirements

Candidates must have 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry. A degree in engineering is preferred, along with strong analytical skills and the ability to travel frequently to customer sites.

Skills

Technical support
Customer service
Fleet management
Electric vehicle maintenance
Hybrid vehicle systems
Warranty claim management
Data analysis
Root cause investigation
CAN bus
J1939
Diagnostic tools
Microsoft 365
Conflict resolution
Communication
Teamwork
Project management

Benefits

Highly competitive salary
Generous holiday policy
Large-scale projects
Flexible working hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electric Vehicles
Hybrid Vehicles
Public Transportation
Warranty
Fleet Maintenance
CAN bus
J1939
Diagnostic Software
Vector Data Recorder
BAE Systems
Powertrain
High-voltage systems
Microsoft 365
Technical Reporting
Automotive Industry
Commercial Vehicles
Field Support
Service Campaigns
Root Cause Analysis

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