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Added 13 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 13 mins ago
BB
Family Law Associate (3-5 Years) | Beaton Burke Young | Toronto (Hybrid)
Beaton Burke Young LLP
Toronto, ON
- Full-time
We are looking for an associate with 3 to 5 years of family law experience to join our growing team. This role suits a lawyer who is ready for meaningful responsibility on their own files.…
Added 28 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 44 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 44 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 44 mins ago
C
Associate, Commercial Banking
CIBC
Kitchener, ON
- Full-time
Client experience - Proactively assess your clients’ needs and propose solutions to meet those needs. Interact with assigned clients to facilitate prompt responses to questions, enquiries…
Added 44 mins ago
PC
Digital Operations, Senior Associate
PwC Canada
Toronto, ON
- Full-time
…operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes,…
Added 59 mins ago
ST
Associate, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Strong interpersonal skills and client service mindset.
Added 59 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 59 mins ago
B
Full-Time Sales Associate
Burberry
Halton Hills, ON
- Full-time
Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
Added 59 mins ago
B
Part-Time Sales Associate
Burberry
Halton Hills, ON
- Part-time
Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
Added 59 mins ago
D
Client service associate
Dialectica
Montreal, QC
- Full-time
As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their…
Added 59 mins ago
S
Associate, Cross Border tax
SME
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Professional judgment, curiosity, and a commitment to high-quality client service.
Added 1 hour ago
DC
Information Technology Support Specialist
Dillon Consulting Limited
London, ON
- Full-time
Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development,…
Added 1 hour ago
O
Senior Associate Geotechnical Engineer
Onterris
Guelph, ON · Oakville, ON · CAN-ON-Oakville-Upper Middle Rd
- Full-time
As the Senior Associate Geotechnical Engineer, you will be reporting to the Service Line VP.
Added 1 hour ago
B
Part-Time Sales Associate
Burberry
Halton Hills, ON
- $18 to $19 CAD / hour
- Part-time
Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
Added 1 hour ago
D
Banking Operations Associate
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Our client, a leading Banking institution, is seeking an Operations Officer to join its operations team in Toronto. This is an excellent opportunity for an early-career banking or financial…
Added 1 hour ago
BS
Préposé à la Marchandise / Stock Associate
Browns Shoes
Laval, QC
- Full-time
…nous avons construit une réputation de style intemporel, un service client exceptionnel et des produits de haute qualité pour hommes, femmes et…
Added 1 hour ago
SC
Acquisition Account Manager - French Bilingual Hybrid
Staples Canada
Montreal, QC
- Full-time
…business pipeline and turn promising opportunities into lasting client partnerships. You will work with leading organizations across Canada to understand their goals and bring together…
Added 1 hour ago
Senior Customer Experience Associate - Castleridge Centre, AB (30 hours/week)
Scotiabank
Calgary, AB
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 1 hour ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Full-time
VON Canada (Ontario)
Thunder Bay, ON
- $25.12 to $27.04 CAD / hour
- Full-time
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our…
Added 2 hours ago
MI
Senior Associate, Nexus, Global AML Team
MUFG Investor Services
Toronto, ON
- $63,000 to $92,400 CAD / year
- Full-time
Be an integral member of the AML team’s daily operations, providing quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients,…
Added 2 hours ago
MI
Senior Fund Accountant, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…with fund governing documents, limited partnership agreements, client instructions, approved templates, and agreed service…
Added 2 hours ago
MI
Fund Accounting Supervisor, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
…with fund governing documents, limited partnership agreements, client instructions, approved templates, and agreed service…
Added 2 hours ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Montreal, QC
- Full-time
…business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC…

VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Full-time

Thunder Bay, ON, Canada

$25.12 to $27.04 CAD / hour · Full-time

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Job details

Pay: $25.12 to $27.04 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

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More about this job

Responsibilities

Coordinate nursing and home support visits using scheduling software while managing client referrals and daily staffing adjustments. Ensure high-quality care by maintaining effective communication with clients, staff, and external agencies.

Requirements

Requires a high school diploma, with a preference for post-secondary education and certificates in office administration or medical terminology. Proficiency in MS Office and experience in scheduling or logistics environments are essential.

Skills

Scheduling
Logistics
Customer service
Data entry
Database management
Communication
Problem-solving
MS Office
Outlook
Medical terminology
Administrative support
Time management
Attention to detail

Benefits

Competitive salaries
Vacation time
Paid statutory holidays
Health insurance
Dental insurance
Long-term disability insurance
Employee assistance program
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Logistics
Client Service Associate
Healthcare
Home Care
Administrative Assistant
AlayaCare
Database Management
Medical Terminology
Staffing
Customer Service
Unionized
UNIFOR
Office Administration
Planning
Coordination
Data Entry
Outlook
MS Office
Scheduling Clerk

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