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Added 8 mins ago
D
Associate Dentist - Broadway Station
dentalcorp
Vancouver, BC · Broadway Station Dental Centre
- Part-time
Associate Dentist – Broadway Station Dental Centre | Vancouver, BC
Added 8 mins ago
SL
Sales Associate, Hardgoods (Part-Time)
Sporting Life
Vancouver, BC
- Part-time
As a Sales Associate, you will help customers embrace the sporting life by connecting them with gear that fits both their performance goals and personal style. Through active listening,…
Added 8 mins ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.
Added 23 mins ago
Licensed Optician-Thunder Bay, ON Pearle Vision
EssilorLuxottica Group
Thunder Bay, ON
…they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care…
Added 23 mins ago
MI
Associate Brand Manager
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
…tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication…
Added 23 mins ago
UO
Associate Professor / Professor - African Arts, Media and/or Cultural Studies
University of Toronto
Toronto, ON
- $200,000 CAD / year
…Studies Centre (49%). The appointment will be at the rank of Associate Professor or Professor, with an anticipated start date of July 1, 2027. The successful candidate will be eligible to…
Added 52 mins ago
SALES ASSOCIATE
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St.-Romuald, QC · SAINT-ROMUALD, QC
Being part of a family-owned business committed to the community;
Added 52 mins ago
SEASONAL ASSOCIATE
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Winnipeg, MB
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Added 52 mins ago
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Careers at ONroute
Port Hope, ON
…retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most important thing is who you…
Added 52 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Trois-Rivières, QC
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Added 52 mins ago
UO
Program Advisor - MMA, MRED, MAcc
University of Alberta
Edmonton, AB
- Full-time
Supporting AACSB Assurance of Learning and accreditation with the Academic Operations Officer and the Associate Dean
Added 52 mins ago
SD
Pharmacy Intern, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Post Office Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oakville, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 52 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
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Regulated Pharmacy Technician, Hourly Full Time Day
Shoppers Drug Mart
Guelph, ON
- Full-time
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Added 52 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Woodstock, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Oakville, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Guelph, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
S
Coordinator, Human Resources
Sanya’k̓ula
Vancouver, BC
- Full-time
…relationships with said contractors. As a program content expert, the Associate is responsible for preparing progress reports for internal and external stakeholders, assessing and…
Added 52 mins ago
CE
Part-Time Temporary Teacher - Gr. 6 Math/Eng/Sci
Chinook's Edge School Division
Cremona, AB
- Part-time
…references. Cover letters can be addressed to Mike Garrow, Associate Superintendent – People Services Chinook’s Edge School Division. Applications for this posting will only be accepted by…
Added 52 mins ago
TP
Administrative Assistant - Calgary Christian Secondary School - Part-Time Temporary
The Palliser School Division
Calgary, AB
- Part-time
…respect, trust, and responsibility. If the children of this community are to realize these values, the division acknowledges its responsibility to provide an exemplary education. Students…

VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Full-time

Thunder Bay, ON, Canada

$25.12 to $27.04 CAD / hour · Full-time

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Job details

Pay: $25.12 to $27.04 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

Apply About employer

More about this job

Responsibilities

Coordinate nursing and home support visits using scheduling software while managing client referrals and daily staffing adjustments. Ensure high-quality care by maintaining effective communication with clients, staff, and external agencies.

Requirements

Requires a high school diploma, with a preference for post-secondary education and certificates in office administration or medical terminology. Proficiency in MS Office and experience in scheduling or logistics environments are essential.

Skills

Scheduling
Logistics
Customer service
Data entry
Database management
Communication
Problem-solving
MS Office
Outlook
Medical terminology
Administrative support
Time management
Attention to detail

Benefits

Competitive salaries
Vacation time
Paid statutory holidays
Health insurance
Dental insurance
Long-term disability insurance
Employee assistance program
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Logistics
Client Service Associate
Healthcare
Home Care
Administrative Assistant
AlayaCare
Database Management
Medical Terminology
Staffing
Customer Service
Unionized
UNIFOR
Office Administration
Planning
Coordination
Data Entry
Outlook
MS Office
Scheduling Clerk

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