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Added 3 mins ago
TC
Senior Distribution Services Operations Trainer
TJX Companies
ON · Mississauga, Ontario
- $76,620 to $107,268 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 17 mins ago
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Project Coordinator - Insulation
PERMA-PIPE
Camrose, AB
- Full-time
…are accurately documented, communicated, and executed across internal…
Added 17 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Montreal, QC
- Full-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 17 mins ago
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(CAN) Préposé au traitement des commandes OMNI
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 17 mins ago
W
(CAN) Leader de nuit
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
Added 17 mins ago
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(CAN) Produce Department Manager
Walmart
Wetaskiwin, AB
- Part-time
Added 17 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Toronto, ON
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 17 mins ago
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(CAN) Stocking 1 Team Associate
Walmart
Lethbridge, AB
- Part-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 17 mins ago
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(CAN) Préposé au traitement des commandes OMNI
Walmart
Candiac, QC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 17 mins ago
W
(CAN) Distribution Centre Team Associate - Asset Protection (Nights 10PM-6:30AM 6 Month Contract)
Walmart
Mississauga, ON
- Part-time
Added 47 mins ago
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Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
Strong communication skills; ability to effectively communicate with internal and external teams
Added 47 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 47 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Newmarket, ON
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 1 hour ago
W
(CAN) Grocery Associate
Walmart
Estevan, SK
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 1 hour ago
W
Stockperson/Cartpusher
Walmart
Prince Albert, SK
- Part-time
Added 1 hour ago
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(CAN) Grocery Associate
Walmart
Burnaby, BC
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 1 hour ago
W
(CAN) Stockperson/Cartpusher
Walmart
Toronto, ON
- Part-time
Added 1 hour ago
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(CAN) Associé, produits laitiers et surgelés
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 1 hour ago
PP
Project Coordinator - Insulation
PERMA PIPE INC
Camrose, AB
- $26 to $32 CAD / hour
- Full-time
…Camrose, AB, Position Type: Full-Time Regular, Education Level: Associate Degree (+2 Yrs), Salary Range: $26.00 - $32.00Hourly, Travel Percentage: 10-25% Travel, Job Shift: Standard Shift,…
Added 1 hour ago
TS
Store Associate
The Salvation Army in Canada
Victoria, BC
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 1 hour ago
SP
Sales Administration Associate
Spark Power
Remote, Canada
- $50,000 to $62,000 CAD / year
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is looking for a Sales Administration Associate responsible in supporting the sales organization through meticulous data…
Added 1 hour ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…Construction & Real Estate, Public Sector, Transportation & Logistics, and Healthcare. All consultants contribute to all practice areas, which keeps us continuously learning from one…
Added 1 hour ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…Construction & Real Estate, Public Sector, Transportation & Logistics, and Healthcare. All consultants contribute to all practice areas, which keeps us continuously learning from one…
Added 1 hour ago
OC
Receiving Coordinator
Oatey Company
Brampton, ON
- $24 to $25 CAD / hour
- Full-time
Mastery of supply-chain logistics management and carrier routing requirements.
Added 2 hours ago
W
(CAN) Overnight Associate - Temporary 3 Months Contract
Walmart
Richmond Hill, ON
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…

VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Full-time

Thunder Bay, ON, Canada

$25.12 to $27.04 CAD / hour · Full-time

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Job details

Pay: $25.12 to $27.04 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

Apply About employer

More about this job

Responsibilities

Coordinate nursing and home support visits using scheduling software while managing client referrals and daily staffing adjustments. Ensure high-quality care by maintaining effective communication with clients, staff, and external agencies.

Requirements

Requires a high school diploma, with a preference for post-secondary education and certificates in office administration or medical terminology. Proficiency in MS Office and experience in scheduling or logistics environments are essential.

Skills

Scheduling
Logistics
Customer service
Data entry
Database management
Communication
Problem-solving
MS Office
Outlook
Medical terminology
Administrative support
Time management
Attention to detail

Benefits

Competitive salaries
Vacation time
Paid statutory holidays
Health insurance
Dental insurance
Long-term disability insurance
Employee assistance program
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Logistics
Client Service Associate
Healthcare
Home Care
Administrative Assistant
AlayaCare
Database Management
Medical Terminology
Staffing
Customer Service
Unionized
UNIFOR
Office Administration
Planning
Coordination
Data Entry
Outlook
MS Office
Scheduling Clerk

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