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Added 12 mins ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
…vous serez responsable de fournir un soutien technique aux opérations et exécuter des activités d'ingénierie de fabrication pour développer, maintenir et améliorer continuellement les…
Added 27 mins ago
ML
Six Sigma Black Belt
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Any MLF team member interested in being considered for this role are encouraged to apply online by November 18, 2026. Applications received beyond that date are not guaranteed consideration.
Added 27 mins ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Résoudre les problèmes complexes liés au matériel, aux logiciels, aux réseaux et aux opérations, cerner leurs causes fondamentales et recommander des solutions efficaces.
Added 41 mins ago
WB
Assistant Manager: Mountain Safety - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
To be an active team member, and to input ideas that might enhance the guest/employee experience at Whistler Blackcomb. Be proactive with new safety initiatives.
Added 41 mins ago
WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 42 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Alma, QC
- Full-time
As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes…
Added 42 mins ago
AT
Driver Trainer
Armour Transportation Systems
Moncton, NB
- Full-time
Participate as a member of the incident response call-out team.
Added 42 mins ago
HC
Client Service Administrator - Saskatoon SK
HearingLife Canada
Saskatoon, SK
- Full-time
As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships…
Added 42 mins ago
K
Project Engineer
Kiewit
Calgary, AB
- Full-time
…the development plans, skill sets and career goals of each team member. This means your Kiewit adventure is custom-designed to meet our shared…
Added 42 mins ago
AC
Supervisor, Accounts Payable (18-Month Temporary Contract)
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
…instill a sense of belonging in our people that allows each team member’s authentic self to truly…
Added 42 mins ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
…and we are currently looking for dynamic people to join our…
Added 42 mins ago
E
Member Services Specialist
Evo
Burnaby, BC
- Full-time
We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.
Added 42 mins ago
K
Project Engineer
Kiewit
AB · Edmonton, AB
- Full-time
…the development plans, skill sets and career goals of each team member. This means your Kiewit adventure is custom-designed to meet our shared…
Added 42 mins ago
MI
Dual Pastry Chef
Marriott International
Calgary, AB
- Full-time
…maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are…
Added 42 mins ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 42 mins ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 42 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 1 hour ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
Strong team leader and member, able to work effectively in chairing or serving on multi-disciplinary committees while influencing the performance of others.
Added 1 hour ago
FN
Sr Advisor, Governance
First Nations Health Authority
Kamloops, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits including:
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 1 hour ago
BF
Technicien(enne) d’entretien d’aéronefs – Soutien technique/ Aircraft Maintenance Engineer – Product Support
Bell Flight
Mirabel, QC
- Full-time
As a member of the Product Support Engineering (PSE) team, you will be at the heart of Bell’s mission: ensuring the safety, reliability, and efficiency of our customers’ operations around…
Added 1 hour ago
B
Electrical Journeyperson CCQ
BGIS
Montreal, QC
- Full-time
Journeyman or Master level Electrician license (must be a member of the CCQ)
Added 1 hour ago
Coordinator, Content Marketing
Tourism Whistler
Whistler, BC
…we are proud to call this place home. As a not-for-profit, member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club,…
Added 1 hour ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…as determined/assigned by the Executive Director, Clinical Operations. Provides leadership and focuses on improving client outcomes and quality of care by advancing nursing practice in the…

VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Full-time

Thunder Bay, ON, Canada

$25.12 to $27.04 CAD / hour · Full-time

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Job details

Pay: $25.12 to $27.04 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

Apply About employer

More about this job

Responsibilities

Coordinate nursing and home support visits using scheduling software while managing client referrals and daily staffing adjustments. Ensure high-quality care by maintaining effective communication with clients, staff, and external agencies.

Requirements

Requires a high school diploma, with a preference for post-secondary education and certificates in office administration or medical terminology. Proficiency in MS Office and experience in scheduling or logistics environments are essential.

Skills

Scheduling
Logistics
Customer service
Data entry
Database management
Communication
Problem-solving
MS Office
Outlook
Medical terminology
Administrative support
Time management
Attention to detail

Benefits

Competitive salaries
Vacation time
Paid statutory holidays
Health insurance
Dental insurance
Long-term disability insurance
Employee assistance program
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Logistics
Client Service Associate
Healthcare
Home Care
Administrative Assistant
AlayaCare
Database Management
Medical Terminology
Staffing
Customer Service
Unionized
UNIFOR
Office Administration
Planning
Coordination
Data Entry
Outlook
MS Office
Scheduling Clerk

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