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Added 5 mins ago
A
Senior Demand Forecast Analyst - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
…inventory flow decisions, and drives aligned decisions that support growth, profitability, and customer experience across Demand Planning, Inventory Planning, and…
Added 20 mins ago
S
Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
This role provides essential support to the district by covering holidays, assisting with various tasks, and preparing for a full-time territory assignment within six months post…
Added 20 mins ago
A
Regional Sales Representative - Smart Buildings & Smart Power
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…channel operations, inventory management, partner enablement, and logistics - allowing Regional Sales Managers and Sales Representatives to concentrate on what they do best: building…
Added 20 mins ago
CO
Job ID #32251: Senior ERP Project Manager - Finance and Supply Chain Management
City Of Hamilton
Hamilton, ON
- Full-time
Support design, configuration, testing, data migration, integrations, and deployment activities.
Added 20 mins ago
KA
Sales Associate - Seasonal Full-time
Kiokii and...
Toronto, ON · Etobicoke, ON
- $17.95 CAD / hour
- Full-time
- Temporary
…personalized solutions, leveraging your in-depth product knowledge to support them in selecting the right…
Added 20 mins ago
IV
Director of Operations
ICON Visual Communications Inc
Markham, ON
- $100,000 to $120,000 CAD / year
- Full-time
…large-format print manufacturing, signage production, installation logistics, and operational performance. Reporting directly to the President, the Director of Operations will oversee…
Added 20 mins ago
O
Senior SAP Functional Analyst - Warehouse Management (EWM)
Olymel
Boucherville, QC
- Full-time
Data Management: Manage Master Data objects in support of Business Analysts.
Added 35 mins ago
RA
Sr Controls Engineer, Body Controls
Rivian and Volkswagen Group Technologies
Remote, Canada
- $108,200 to $143,430 CAD / year
- Full-time
- Remote
…we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the…
Added 50 mins ago
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Director, Technology & Digital Transformation
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
Prepare business cases, ROI analyses and recommendations for the executive team to support technology investments.
Added 51 mins ago
OG
Spécialiste du soutien technique / Technical Support Specialist
OEC Group (Canada)
Montreal, QC
- Full-time
We are looking for a customer-focused and technically driven Technical Support Specialist to support the day-to-day technology needs of our employees. Reporting to the IT Manager, this role…
Added 51 mins ago
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Operations Lead (Full-Time) - Oakridge Centre
ALO
Vancouver, BC
- Full-time
Support a safe work environment and efficient operation through strong stockroom standards and processes
Added 51 mins ago
SM
Warehouse Associate
Swish Maintenance Limited
Winnipeg, MB
- Full-time
Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by…
Added 51 mins ago
SC
Sales Consultant Trainee
Sysco Canada Inc.
ON · Ontario, Canada
- Full-time
This role provides essential support to the district by covering holidays, assisting with various tasks, and preparing for a full-time territory assignment within six months post…
Added 51 mins ago
TH
Lot Associate Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 51 mins ago
TH
Order Picker Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 51 mins ago
TH
Receiving Associate Part Time - SARNIA
The Home Depot Canada
Sarnia, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 51 mins ago
TH
Overnight Freight Associate Part Time - SARNIA
The Home Depot Canada
Sarnia, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 51 mins ago
TH
Receiving Associate Part Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 51 mins ago
IG
Business Readiness and Cutover Lead
Insight Global
Cambridge, ON
- $100 to $110 CAD / hour
- Contract
IG is looking for an experienced Business Readiness & Cutover Lead to support a major SAP S/4HANA implementation within a regulated manufacturing environment. This person will lead…
Added 51 mins ago
TH
Overnight Freight Team Full Time (MARKHAM EAST)
The Home Depot Canada
Markham, ON
- Full-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 1 hour ago
Coordinator - Digital Construction
Pomerleau
Vancouver, BC
Assist site logistics and quality assurance on the job site by flying a drone over big projects, by integrating a point-cloud from laser scan or by using mobile technology;
Added 1 hour ago
A
Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Aliaxis
CA - Veterans - Office
- Full-time
Assures a high level of customer service provided to assigned accounts: which may include Canplas Plumbing, Separation Technology Vacuum and Duraflo accounts across Canada; Duraflo &…
Added 1 hour ago
CI
Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Canplas Industries Ltd
CA - Veterans - Office
- Full-time
Assures a high level of customer service provided to assigned accounts: which may include Canplas Plumbing, Separation Technology Vacuum and Duraflo accounts across Canada; Duraflo &…
Added 1 hour ago
R
Stage- Gestion des Programmes Moteurs – Introduction de Nouveau produit / Internship- Operations Program Management – New Product Introduction
RTX
Longueuil, QC
- Full-time
Added 1 hour ago
SP
Sales Administration Associate
Spark Power
Remote, Canada
- $50,000 to $62,000 CAD / year
- Full-time
- Remote
Provide administrative and operational support to the Sales team to ensure efficient execution of sales activities.

VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Full-time

Thunder Bay, ON, Canada

$25.12 to $27.04 CAD / hour · Full-time

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Job details

Pay: $25.12 to $27.04 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

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More about this job

Responsibilities

Coordinate nursing and home support visits using scheduling software while managing client referrals and daily staffing adjustments. Ensure high-quality care by maintaining effective communication with clients, staff, and external agencies.

Requirements

Requires a high school diploma, with a preference for post-secondary education and certificates in office administration or medical terminology. Proficiency in MS Office and experience in scheduling or logistics environments are essential.

Skills

Scheduling
Logistics
Customer service
Data entry
Database management
Communication
Problem-solving
MS Office
Outlook
Medical terminology
Administrative support
Time management
Attention to detail

Benefits

Competitive salaries
Vacation time
Paid statutory holidays
Health insurance
Dental insurance
Long-term disability insurance
Employee assistance program
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Logistics
Client Service Associate
Healthcare
Home Care
Administrative Assistant
AlayaCare
Database Management
Medical Terminology
Staffing
Customer Service
Unionized
UNIFOR
Office Administration
Planning
Coordination
Data Entry
Outlook
MS Office
Scheduling Clerk

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