Jobs in Canada

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Added 10 mins ago
Grinder Nights
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Toronto, ON · North York, ON
- $92,976 to $135,136 CAD / year
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To learn more about the role and what we are looking for in a successful candidate, please visit www.ontario.ca/careers and search for job ID 248177.
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grinder nights
Sibelco Group
Surrey, BC · Plastics
Added 10 mins ago
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Canada
- Full-time
Careers - About Us | East Coast Credit Union (eastcoastcu.ca)
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PV
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Toronto, ON
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Added 25 mins ago
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Leduc, AB
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VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.7

Sarnia, ON, Canada

$20 to $21.25 CAD / hour · Part-time

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Job details

Pay: $20 to $21.25 CAD / hour
Job type: Part-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Requisition Details:

Employment Status: Permanent, Part-time (0.7 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 52.5 Work Schedule: Days, Evenings, Weekend On Call: No Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

Coordinate nursing and home support visits according to client needs, geography, continuity-of-care guidelines, and staffing availability. Process referrals and updates, respond to inquiries, adjust schedules as needs change, and protect confidential information while supporting clients and care teams.

Requirements

A high school diploma is required, while university or college education is preferred; an office administration or medical terminology certificate, or equivalent experience, is an asset. Candidates should be proficient with MS Office, Outlook, faxing software, and databases, and scheduling or logistics experience is sought; healthcare, contact center, and unionized-environment experience are advantageous.

Skills

Scheduling
Client Service
Communication
Problem-Solving
Time Management
Staffing Coordination
Referral Processing
Administrative Support
Customer Service
Confidentiality
Microsoft Office
Outlook
Database Management
Scheduling Software
AlayaCare
Medical Terminology

Benefits

Competitive Salary
Vacation Time
Paid Statutory Holidays
Health Benefits
Dental Benefits
Long-Term Disability Benefits
Employee Assistance Program
Defined Benefit Pension Plan
Structured Schedules
Orientation Program
Skill Development
E-Learning
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Visiting Nursing
Home Care
Client Service
Planning And Scheduling
Nursing Visits
Home Support Visits
Scheduling Software
AlayaCare
Microsoft Office
Outlook
Faxing Software
Database Management
Medical Terminology
Office Administration
Client Referrals
Staffing Forecasting
Continuity Of Care
Customer Service
Contact Center
Confidentiality
Personal Protective Equipment
Criminal Records Check

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Work requirements

Jobs in Canada