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Client Engagememt Associate
CIBC
Olds, AB
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
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Maintenance / Handyman Associate
Boardwalk
Victoria, BC
- Full-time
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of…
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Country Manager, Canada
Hollister Incorporated
Aurora, ON
- Full-time
…met. This leader also ensures Company culture leads to high Associate…
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Maintenance / Handyman Associate
Boardwalk
Calgary, AB
- Full-time
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of…
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PT Sales Associate - Seasonal
Tory Burch
Vancouver, BC
- Part-time
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
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Personal Banking Associate Trainee (Full time)- Gatineau De La Gappe
TD
Gatineau, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Seasonal Retail Associate - Hourly - Stores
Fossil Group
Richmond, BC
The Sales Associate’s overall responsibility is to provide a Radical Customer Experience. They align their day with business needs and take action in order to successfully achieve sales…
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Customer Service Representative (Motivator) - Ajax Rossland and Salem
GoodLife Fitness
Rossland, BC · Ajax, ON · Salem, ON
- Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
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Associate Financial Advisor
CIBC
Prince George, BC
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Resu
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Associate Financial Advisor
CIBC
Victoria, BC
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-O
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Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
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Seasonal Events Associate
Bass Pro Shops
Halifax, NS
- Part-time
Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs.
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Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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International Admissions Officer
SAIT
Calgary, AB
- Temporary
Support the delivery of a customer-centered admissions experience for prospective international students.
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SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Embrun, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Administrateur de magasin temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Au moins 2 ans d’expérience en comptabilité ou une formation postsecondaire en comptabilité.
Added 18 mins ago
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Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
Event Planner
Simon Fraser University
Burnaby, BC
…Residence and Housing; SFU Childcare Society; and a variety of experience programs, Campus Services strives to create vibrant, engaging and welcoming spaces across all three SFU…
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(CAN) Stock Unloader Associate
Walmart
Edmonton, AB
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 18 mins ago
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Front End Checkout Team Associate
Walmart
Portage la Prairie, MB
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.

VON Canada (Ontario)

Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time

Hamilton, ON, Canada

$23.77 to $25.4 CAD / hour · Full-time · Temporary

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Job details

Pay: $23.77 to $25.4 CAD / hour
Job type: Full-time · Temporary
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition Details:

Employment Status: Temporary, Full-time (1.0 FTE) Program Name: Visiting Nursing/Clinic/Shift Nursing Work Schedule: Days, Evenings, Weekends Number of Hours Bi-Weekly: 75 Union/Bargaining Unit: OPSEU Anticipated End Date: November 2027 On-Call: No

Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position

About us:

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About the role:

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What we offer:

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What you'll do:

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What we're looking for:

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

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More about this job

Responsibilities

Coordinate nursing and home support visits by managing schedules, processing referrals, and adjusting plans based on daily operational needs. Collaborate with team members to ensure adequate staffing levels while maintaining high-quality care and protecting confidential client information.

Requirements

A high school diploma is required, with a university or college education preferred. Proficiency in MS Office and experience in scheduling, logistics, or a healthcare environment is highly valued.

Skills

Scheduling
Logistics
Customer service
Data entry
Database management
Microsoft Office
Outlook
Problem-solving
Communication
Administrative support
Medical terminology
Time management
Attention to detail
Staffing coordination

Benefits

Competitive salaries
Vacation time
Paid statutory holidays
Tiered health benefits
Dental benefits
Long-term disability insurance
Employee assistance program
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Logistics
Customer Service
Healthcare
AlayaCare
Administrative Assistant
Medical Terminology
Staffing
Data Management
Microsoft Outlook
Home Care
Clinical Support
Office Administration
Unionized Environment
Client Coordination
Referral Management
Scheduling Software
Person-centred Care

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