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Added 9 mins ago
CA
cleaning service manager
Clean-It All
Kelowna, BC
- Full-time
Added 9 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 9 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 9 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 9 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 9 mins ago
MA
Maintenance Operations Controller
Morningstar Air Express Inc.
Edmonton, AB
- Full-time
…headquartered at the Edmonton International Airport. Reporting to the Manager of Maintenance Operations, MOC is responsible for maintenance planning, production, and control as well as the…
Added 9 mins ago
OA
Cemetery Lead Hand - Beth Tzedec Memorial Park, Toronto
Ontario Association of Cemetery and Funeral Professionals (OACFP)
Toronto, ON
- Full-time
Beth Tzedec Memorial Park is a sacred place of remembrance, dignity and continuity. The care of its grounds is more than landscape maintenance. It is an important responsibility to…
Added 9 mins ago
WC
Quality Assurance Coordinator
World Courier
Mississauga, ON
- Full-time
…metrics. This includes to act as a first contact for the Country Manager and local team for quality related topics. And to ensure that quality aspects for Transport are adequately…
Added 9 mins ago
LC
Pharmacist Part time - (Weekend Availability)
Loblaw Companies Limited
Ottawa, ON
- Part-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 9 mins ago
S
Ingenieur Qualite / Quality Engineer
Safran
Kirkland, QC
- Full-time
Life Insurance with Dental & Vision care - 100% of the premium paid by Safran
Added 9 mins ago
RB
IT Operations Team Lead
Robert B. Somerville Co. Limited
King City, ON
- Full-time
…Microsoft 365, Microsoft Azure, Microsoft Entra ID, Intune/Endpoint Manager, SharePoint Online, Power Platform, and related cloud…
Added 9 mins ago
GS
Chargé(e) de Projet / Project Manager
Gentilhomme Studio
Montreal, QC
- Full-time
Opportunities to join Gentilhomme’s Production team don’t come along often. We’re looking for an experienced Project Manager to join us, take on meaningful responsibility and help deliver…
Added 11 mins ago
AE
Product Guide - Seasonal
Arc'teryx Equipment
Vancouver, BC
- $20.8 to $23.1 USD / hour
- Full-time
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Added 11 mins ago
R-
Store Manager - Complexe Pointe-Claire
RCL - Reitmans Canada Ltd/Ltée
Pointe-Claire, QC
- Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 11 mins ago
LC
Health/Beauty Department Manager
Loblaw Companies Limited
Grimsby, ON
- Full-time
…demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We…
Added 11 mins ago
A
Senior Revisor/Translator, Temporary
Aviso
Montreal, QC
- $70 CAD / hour
- Contract
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 11 mins ago
A
Senior Revisor/Translator, Temporary
Aviso
Toronto, ON
- $70 CAD / hour
- Contract
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 11 mins ago
SJ
Infection Control Practitioner
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
The IPAC practitioner will report to the IPAC manager with the following responsibilities.
Added 11 mins ago
LC
Manager, Joe Fresh Finance
Loblaw Companies Limited
Toronto, ON
- Full-time
The Manager will work very closely with the Director, Joe Fresh Finance and additional senior members of the Joe Fresh management team. The Manager will oversee the financial results,…
Added 11 mins ago
CN
Maintenance Supervisor
Civeo North America
Fort McMurray, AB
- Full-time
Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our…
Added 11 mins ago
RM
Accounting Technician
Remember Me Roofing
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Added 11 mins ago
CM
Mental Health Nurse
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Program Manager or Program Supervisor, the Mental Health Nurse works collaboratively within an interdisciplinary team to provide and coordinate services, including nursing…
Added 11 mins ago
G
Campaign Manager
Glassroom
Toronto, ON
- Full-time
You are the hands-on professional who ensures the flawless delivery of our campaigns. As a Campaign Manager (CM), you directly contribute to the success of the team and our clients by…
Added 11 mins ago
F
Recruiter, Eye Care Professionals
FYidoctors
Calgary, AB
- Full-time
Senior Recruiter, Eye Care Professionals – Redefining Optometry Recruitment
Added 11 mins ago
GB
Manager, Learning, Well-being & Engagement
Georgian Bay General Hospital
Midland, ON
- $121,000 to $133,984 CAD / year
- Full-time
At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we're on a relentless journey to enhance the…

VON Canada

Case Coordinator, SMILE Program - Full-time

North Bay, ON, Canada

$27.13 to $28.83 CAD / hour · Full-time

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Job details

Pay: $27.13 to $28.83 CAD / hour
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition Details

Employment Status: Regular, Full-time (1.0 FTE)

Program Name: SMILE Program

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Location(s): Sturgeon Falls and North Bay Area

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary

The Case Coordinator provides clients with comprehensive assessments ensuring a high-quality client experience. The Case Coordinator is responsible for developing, in consultation with the client and caregiver, a comprehensive care plan to meet the client’s goals and for supporting the client and caregiver to manage their care budgets and required resources. The Case Coordinator supports the philosophy of client self-management and works within the framework of VON policies, procedures, standards and quality & risk management.

Bilingual (English and French) is a strong asset.

Key Responsibilities

Interpret and completes current standardized assessment tools such as the interRAI CHA, supports Intensity Scale, Application for Developmental Services, or other assessment tools as appropriate.
Completes client assessments using conversation based methodology.
Develops and conducts a comprehensive therapeutic rapport.
Identifies and prioritizes environmental risk for client’s health and safety (shelter, food and running water, temperature control and overall condition of living environment).
Develops a comprehensive care plan (interpreting the Clinical Assessment Protocol and care planning).
Facilitates access to client identified services ensuring navigation to appropriate resources to support the care plan and goals.
Makes referrals to community and health resources as required.
With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
Monitors client progress and adjusts care plans as required.
Reviews client care plan expenditures and supports clients to manage within the client care budget advocating for additional financial resources when needed for client care.
Accesses and reviews assessment.
Collects and reports relevant data to Manager on program outcomes as required by funder.
Adheres to the prescribed privacy policies and standards for Community Support Service or Developmental Services agencies including VON.
Positively and professionally represents all potential providers, external stakeholders, community agencies and service providers to clients while maintaining a depth of knowledge on the community resources.
Responsible to mediate and problem solve with multiple parties in a variety of contexts.

Common Responsibilities

Promotes the goals and values of VON and their role as an integrated community care provider.
Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
Abides by all VON policies and work practices.
Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
Works in collaboration with other staff in a team approach to service delivery.

External And Internal Relationships

Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
Networks and collaborates with all regional partners, Health Care and non-traditional providers and agencies.

Education, Designations And Experience

University Degree or College Diploma in Health or Social Services field.
Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management and experience in building external and community relationships.
Demonstrated experience in completing validated common assessment tools and maintaining competency.
Broad working knowledge of community resources, including service and programs within defined catchment area.
Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
Working with volunteers and seniors an asset.

Skill Requirements

Strong attention to detail and accuracy.
Skilled in communication (verbal, written, listening), rapport building and relationship management.
Computer proficiency in Windows OS and Microsoft Office programs.
The ability to use analytical skills and understand/interpret client assessment data.
Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
Knowledge of social and developmental service sectors may be required
Demonstrated skills in leadership, team building.
Ability to educate client and families on available program resources.
Strong time management and organizational skills.
Ability to work independently and as part of a team.
Ability to accept and facilitate change.
Ability to maintain confidentiality.

Other

Available for weekend assessment coverage.
Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance.
A current and original copy of a satisfactory Criminal Records Check.
A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
The use of Personal Protective Equipment (PPE) may be required.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

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More about this job

Responsibilities

Conduct comprehensive client assessments and develop care plans in consultation with clients and caregivers, supporting clients to access services and manage care budgets. Monitor progress, coordinate with community and health partners, address risks and service issues, and report program outcomes while protecting client privacy.

Requirements

Requires a university degree or college diploma in health or social services and at least three years of related experience, including case management and community relationship building. Candidates need assessment-tool proficiency, knowledge of community resources, strong communication and organizational skills, a valid driver’s license, access to a personal vehicle, and a satisfactory criminal records check.

Skills

Comprehensive Assessment
Case Management
Care Planning
Client Self-Management
InterRAI Assessment
Risk Assessment
Community Resource Navigation
Referral Coordination
Budget Management
Data Collection And Reporting
Communication
Rapport Building
Relationship Management
Problem Solving
Time Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

SMILE Program
Case Management
Comprehensive Assessment
InterRAI CHA
Intensity Scale
Application For Developmental Services
Clinical Assessment Protocol
Care Planning
Client Self-Management
Community Support Services
Developmental Services
Home And Community Care
Risk Assessment
Community Resources
Service Referrals
Care Budget Management
Program Outcomes
Privacy And Confidentiality
Occupational Health And Safety
Microsoft Office
Windows OS
Criminal Records Check
Vulnerable Sector Search
Child Abuse Registry Check
Personal Protective Equipment

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