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Added 7 mins ago
OG
Administrative Assistant
OCI Group
Burlington, ON
- Full-time
Taking/updating assignments, contacting the client for new/updated assignment information, performing conflict check, obtaining file number, entering new assignment, preparing file folders,…
Added 22 mins ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
…maintain the goals of supportive recovery and individualized service…
Added 31 mins ago
CC
Conference Services Coordinator
Confederation Centre of the Arts
Charlottetown, PE
- Full-time
Reporting to the Catering and Conference Services Manager, the Conference Services Coordinator plays a key role in bringing event and conference spaces to life - preparing rooms,…
Added 33 mins ago
Coordinator, Marketing
Maison Birks
Montreal, QC
…built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one…
Added 33 mins ago
SS
Account Coordinator - New Westminster, British Columbia, Canada
SCM Services d’assurances
New Westminster, BC
- Full-time
ClaimsPro LP - International Programs GroupAccount Coordinator - New Westminster, British Columbia, CanadaCompensation range: $52,200.00 - $72,500.00 annually
Added 33 mins ago
SJ
Smoking Cessation Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Smoking Cessation Program Project Coordinator provides evidence‑informed counselling, education, and support to individuals seeking to reduce or quit commercial tobacco use. Using…
Added 34 mins ago
SJ
Administrative Support 9
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
- Handles department communications faxes photocopying and liaises with many client types (patients physicians health care providers Nurse Managers WSIB third party clients) following-up…
Added 42 mins ago
TE
Driver
Transportation East Inc.
Montague, PE
- Part-time
Time Management & Flexibility: To maintain client’s schedule . Being able to accommodate changes quickly and easily.
Added 1 hour ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
…financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver exceptional client…
Added 1 hour ago
CC
PROJECT COORDINATOR
Conwest Contracting
Vancouver, BC
- Full-time
Administer requests for information; liaise with project team, client, and subcontractors, and attend site/project meetings as required.
Added 1 hour ago
SI
Client Services Coordinator (LPN)
Shannex Incorporated
Halifax, NS
- Part-time
We are searching for a Client Services Coordinator (Licensed Practical Nurse) to join our Caritas Residence team based in Halifax, Nova Scotia
Added 2 hours ago
CC
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
- Other
POSITION SUMMARY: The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with…
Added 2 hours ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
Documents formal closure of a project with appropriate approvals from Client, Sponsor and key stakeholders as required. Execute appropriate closure or termination tasks. Work with Project…
Added 2 hours ago
CW
marketing coordinator
CJR Wholesale Grocers
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
Marketing Coordinator* CJR Wholesale Grocers is a family owned business serving the GTA for over 30 years. We pride ourselves on providing independent grocers and food service partners with…
Added 3 hours ago
MB
Coordinator, Marketing
Maison Birks
Montreal, QC
- Full-time
…built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one…
Added 3 hours ago
CG
Catering Coordinator
Compass Group Canada
Fredericton, NB
- Full-time
Now, If You Were To Come On Board As a Catering Coordinator, We’d Ask You To Do The Following For Us
Added 3 hours ago
PM
Home Care Attendant
Prairie Mountain Health
Dauphin, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 3 hours ago
PM
Home Care Attendant
Prairie Mountain Health
Roblin, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 3 hours ago
SH
Home Care Attendant - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 3 hours ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 hours ago
TS
Food Bank Supervisor
The Salvation Army in Canada
Penticton, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 hours ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 4 hours ago
SH
Client Services Coordinator, PT
Spectrum Health Care
Toronto, ON
- $19 to $20 CAD / hour
- Part-time
We are hiring Part Time Client Services Coordinators to work at our Toronto office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service…
Added 4 hours ago
K
Partner Administrative Assistant, Deals Advisory
KPMG
ON · Toronto, Ontario
- Full-time
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high-quality…
Added 4 hours ago
RP
Paralegal and Governance Coordinator
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Paralegal and Governance Coordinator to provide legal, governance, and administrative support within a private family office environment. Working closely with senior…

VON Canada

Case Coordinator, SMILE Program - Full-time

North Bay, ON, Canada

$27.13 to $28.83 CAD / hour · Full-time

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Job details

Pay: $27.13 to $28.83 CAD / hour
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition Details

Employment Status: Regular, Full-time (1.0 FTE)

Program Name: SMILE Program

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Location(s): Sturgeon Falls and North Bay Area

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary

The Case Coordinator provides clients with comprehensive assessments ensuring a high-quality client experience. The Case Coordinator is responsible for developing, in consultation with the client and caregiver, a comprehensive care plan to meet the client’s goals and for supporting the client and caregiver to manage their care budgets and required resources. The Case Coordinator supports the philosophy of client self-management and works within the framework of VON policies, procedures, standards and quality & risk management.

Bilingual (English and French) is a strong asset.

Key Responsibilities

Interpret and completes current standardized assessment tools such as the interRAI CHA, supports Intensity Scale, Application for Developmental Services, or other assessment tools as appropriate.
Completes client assessments using conversation based methodology.
Develops and conducts a comprehensive therapeutic rapport.
Identifies and prioritizes environmental risk for client’s health and safety (shelter, food and running water, temperature control and overall condition of living environment).
Develops a comprehensive care plan (interpreting the Clinical Assessment Protocol and care planning).
Facilitates access to client identified services ensuring navigation to appropriate resources to support the care plan and goals.
Makes referrals to community and health resources as required.
With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
Monitors client progress and adjusts care plans as required.
Reviews client care plan expenditures and supports clients to manage within the client care budget advocating for additional financial resources when needed for client care.
Accesses and reviews assessment.
Collects and reports relevant data to Manager on program outcomes as required by funder.
Adheres to the prescribed privacy policies and standards for Community Support Service or Developmental Services agencies including VON.
Positively and professionally represents all potential providers, external stakeholders, community agencies and service providers to clients while maintaining a depth of knowledge on the community resources.
Responsible to mediate and problem solve with multiple parties in a variety of contexts.

Common Responsibilities

Promotes the goals and values of VON and their role as an integrated community care provider.
Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
Abides by all VON policies and work practices.
Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
Works in collaboration with other staff in a team approach to service delivery.

External And Internal Relationships

Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
Networks and collaborates with all regional partners, Health Care and non-traditional providers and agencies.

Education, Designations And Experience

University Degree or College Diploma in Health or Social Services field.
Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management and experience in building external and community relationships.
Demonstrated experience in completing validated common assessment tools and maintaining competency.
Broad working knowledge of community resources, including service and programs within defined catchment area.
Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
Working with volunteers and seniors an asset.

Skill Requirements

Strong attention to detail and accuracy.
Skilled in communication (verbal, written, listening), rapport building and relationship management.
Computer proficiency in Windows OS and Microsoft Office programs.
The ability to use analytical skills and understand/interpret client assessment data.
Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
Knowledge of social and developmental service sectors may be required
Demonstrated skills in leadership, team building.
Ability to educate client and families on available program resources.
Strong time management and organizational skills.
Ability to work independently and as part of a team.
Ability to accept and facilitate change.
Ability to maintain confidentiality.

Other

Available for weekend assessment coverage.
Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance.
A current and original copy of a satisfactory Criminal Records Check.
A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
The use of Personal Protective Equipment (PPE) may be required.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

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More about this job

Responsibilities

Conduct comprehensive client assessments and develop care plans in consultation with clients and caregivers, supporting clients to access services and manage care budgets. Monitor progress, coordinate with community and health partners, address risks and service issues, and report program outcomes while protecting client privacy.

Requirements

Requires a university degree or college diploma in health or social services and at least three years of related experience, including case management and community relationship building. Candidates need assessment-tool proficiency, knowledge of community resources, strong communication and organizational skills, a valid driver’s license, access to a personal vehicle, and a satisfactory criminal records check.

Skills

Comprehensive Assessment
Case Management
Care Planning
Client Self-Management
InterRAI Assessment
Risk Assessment
Community Resource Navigation
Referral Coordination
Budget Management
Data Collection And Reporting
Communication
Rapport Building
Relationship Management
Problem Solving
Time Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

SMILE Program
Case Management
Comprehensive Assessment
InterRAI CHA
Intensity Scale
Application For Developmental Services
Clinical Assessment Protocol
Care Planning
Client Self-Management
Community Support Services
Developmental Services
Home And Community Care
Risk Assessment
Community Resources
Service Referrals
Care Budget Management
Program Outcomes
Privacy And Confidentiality
Occupational Health And Safety
Microsoft Office
Windows OS
Criminal Records Check
Vulnerable Sector Search
Child Abuse Registry Check
Personal Protective Equipment

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