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Added 4 mins ago
IC
Senior System Administrator
ICES Central
Toronto, ON
- Full-time
- Temporary
…optimal performance and reliability. Reporting to the Senior Manager of IT Infrastructure & Operations, this position plays a critical role in managing the organization's technology…
Added 4 mins ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
…ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving…
Added 4 mins ago
V
Technical Project Manager
Valorx
Remote, Canada
- Full-time
- Remote
Experience with SaaS implementations, software consulting, customer support, or technical services is a strong plus.
Added 4 mins ago
E
Microwave Network Engineer
ELITS
Mississauga, ON
- Full-time
…operational activities while ensuring engineering work meets customer requirements, Canadian regulations, and professional engineering…
Added 18 mins ago
SG
Retail Store Manager
SHELL GAS STATION SMOKY LAKE
Smoky Lake, AB
- From $43 CAD / hour
- Full-time
- On-site
Added 19 mins ago
NM
Parts Lead
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Estevan, SK
- Full-time
…and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when appropriate, and following up…
Added 19 mins ago
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Assistant Manager, Product Operations - Toronto Premium
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Georgetown, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 19 mins ago
ON
Assistant Manager - West Edmonton Mall
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AB · Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 19 mins ago
D
Team Lead
Danier
Mississauga, ON
- Full-time
Experience leading retail or customer-facing teams, with skills in supervision, coaching, and performance feedback.
Added 19 mins ago
C
Performance Officer - YUL / Agent de rendement - YUL
CATSA
Montreal, QC
- $62,889 to $78,610 CAD / year
- Contract
Experience working in customer service and/or quality assurance and performance measurement.
Added 19 mins ago
IG
Financial Advisor
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Toronto, ON
- Contract
The role of Account Manager plays a vital part in ensuring we deliver the highest quality of customer service to our clients.
Added 19 mins ago
IC
Product Manager, Rewards Strategy & Partnership
Infotek Consulting Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
The Product Manager, Rewards Strategy & Partnerships will own the end-to-end rewards strategy and lifecycle from concept through execution. This role will also lead integration efforts…
Added 19 mins ago
CT
RECEPTION TEAM LEADER
COMO The Treasury
London, ON
- Full-time
Reporting to: Reception Manager/ Assistant Manager/ FOH Manager
Added 19 mins ago
CG
General Help Tim Hortons Full Time
Compass Group Canada
Toronto, ON · North York, ON
- Full-time
Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all…
Added 20 mins ago
L
Customer Service Representative (Casual) - Campbellford
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Campbellford, ON
- Part-time
Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
Added 20 mins ago
Manager, Digital Marketing Delivery - Tangerine
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Toronto, ON
The Digital Marketing Delivery Manager is responsible for collaborating & delivering the end-to-end customer journey for their respective digital marketing campaigns. Partnering with…
Added 20 mins ago
F
Customer Success Manager
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Remote, Canada
- Full-time
- Remote
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness…
Added 20 mins ago
Purchaser
Upper Canada Forest Products
Mississauga, ON
Reporting to the Purchasing Manager, the Purchaser will manage day-to-day purchasing activities for assigned product categories and suppliers. This role combines supplier management,…
Added 20 mins ago
Transit Supervisor - St. Thomas, ON
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St. Thomas, ON
You have excellent, strong proven customer service experience
Added 20 mins ago
R
Developer I, Application
Ricoh
Mississauga, ON
- Full-time
Qualifications (Education, Experience and Certification)
Added 20 mins ago
BG
District Manager - British Columbia
beeline Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
The District Manager will report directly to a Regional Manager and is accountable for execution across a specific area, supervising a team of 15-20 Mobile Merchandisers and 1-2 District…
Added 20 mins ago
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis
Granby, QC
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 20 mins ago
General Manager
ASSA ABLOY
Winnipeg, MB
The General Manager provides leadership to the senior management team and oversees approximately 160 employees through direct and indirect reporting relationships while driving operational…
Added 22 mins ago
F
deli manager - food store
Foodsmiths
Perth, ON
- $42,000 to $46,000 CAD / year
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 22 mins ago
EM
assistant store manager
Edsa Mini Mart
Penticton, BC
- From $40 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages

VON Canada

Case Coordinator, SMILE Program - Full-time

Sturgeon Falls, ON, Canada

$27.13 to $28.83 CAD / hour · Full-time

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Job details

Pay: $27.13 to $28.83 CAD / hour
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition Details

Employment Status: Regular, Full-time (1.0 FTE)

Program Name: SMILE Program

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Location(s): Sturgeon Falls and North Bay Area

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary

The Case Coordinator provides clients with comprehensive assessments ensuring a high-quality client experience. The Case Coordinator is responsible for developing, in consultation with the client and caregiver, a comprehensive care plan to meet the client’s goals and for supporting the client and caregiver to manage their care budgets and required resources. The Case Coordinator supports the philosophy of client self-management and works within the framework of VON policies, procedures, standards and quality & risk management.

Bilingual (English and French) is a strong asset.

Key Responsibilities

Interpret and completes current standardized assessment tools such as the interRAI CHA, supports Intensity Scale, Application for Developmental Services, or other assessment tools as appropriate.
Completes client assessments using conversation based methodology.
Develops and conducts a comprehensive therapeutic rapport.
Identifies and prioritizes environmental risk for client’s health and safety (shelter, food and running water, temperature control and overall condition of living environment).
Develops a comprehensive care plan (interpreting the Clinical Assessment Protocol and care planning).
Facilitates access to client identified services ensuring navigation to appropriate resources to support the care plan and goals.
Makes referrals to community and health resources as required.
With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
Monitors client progress and adjusts care plans as required.
Reviews client care plan expenditures and supports clients to manage within the client care budget advocating for additional financial resources when needed for client care.
Accesses and reviews assessment.
Collects and reports relevant data to Manager on program outcomes as required by funder.
Adheres to the prescribed privacy policies and standards for Community Support Service or Developmental Services agencies including VON.
Positively and professionally represents all potential providers, external stakeholders, community agencies and service providers to clients while maintaining a depth of knowledge on the community resources.
Responsible to mediate and problem solve with multiple parties in a variety of contexts.

Common Responsibilities

Promotes the goals and values of VON and their role as an integrated community care provider.
Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
Abides by all VON policies and work practices.
Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
Works in collaboration with other staff in a team approach to service delivery.

External And Internal Relationships

Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
Networks and collaborates with all regional partners, Health Care and non-traditional providers and agencies.

Education, Designations And Experience

University Degree or College Diploma in Health or Social Services field.
Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management and experience in building external and community relationships.
Demonstrated experience in completing validated common assessment tools and maintaining competency.
Broad working knowledge of community resources, including service and programs within defined catchment area.
Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
Working with volunteers and seniors an asset.

Skill Requirements

Strong attention to detail and accuracy.
Skilled in communication (verbal, written, listening), rapport building and relationship management.
Computer proficiency in Windows OS and Microsoft Office programs.
The ability to use analytical skills and understand/interpret client assessment data.
Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
Knowledge of social and developmental service sectors may be required
Demonstrated skills in leadership, team building.
Ability to educate client and families on available program resources.
Strong time management and organizational skills.
Ability to work independently and as part of a team.
Ability to accept and facilitate change.
Ability to maintain confidentiality.

Other

Available for weekend assessment coverage.
Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance.
A current and original copy of a satisfactory Criminal Records Check.
A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
The use of Personal Protective Equipment (PPE) may be required.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

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More about this job

Responsibilities

Conduct comprehensive client assessments and develop care plans in consultation with clients and caregivers, coordinating referrals and access to community and health services. Monitor client progress and care spending, adjust plans as needed, report program outcomes, and collaborate with clients, caregivers, and service partners.

Requirements

Requires a university degree or college diploma in a health or social services field and at least three years of related experience, including case management and community relationship building. Candidates need assessment-tool proficiency, knowledge of community resources, a valid driver’s license, access to a vehicle with insurance, and a satisfactory criminal records check; weekend assessment coverage is also required.

Skills

Comprehensive Assessment
Case Management
Care Planning
Client Self-Management
InterRAI CHA
Risk Assessment
Community Resource Navigation
Referral Coordination
Budget Management
Data Collection and Reporting
Communication
Rapport Building
Relationship Management
Analytical Skills
Time Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

SMILE Program
Case Management
InterRAI CHA
Standardized Assessment Tools
Intensity Scale
Application for Developmental Services
Comprehensive Assessment
Clinical Assessment Protocol
Care Planning
Client Self-Management
Community Support Services
Developmental Services
Home and Community Care
Risk Management
Environmental Risk Assessment
Community Resources
Health Care Resources
Client Care Budgets
Service Referrals
Program Outcomes
Privacy and Confidentiality
Microsoft Office
Windows OS
Occupational Health and Safety
Criminal Records Check
Vulnerable Sector Search
Driver's License
Vehicle Insurance

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