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Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 hour ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 3 hours ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.5
VON Canada
Sarnia, ON
- $19.61 to $20.84 CAD / hour
- Part-time
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our…
Added 3 hours ago
MC
Bilingual Donor Care Representative (12-month contract)
Make-A-Wish Canada
Calgary, AB
- Full-time
Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish^® Canada
Added 3 hours ago
TS
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Ottawa, ON
- Full-time
Are you a Mechanical Engineer with solid experience in building systems design, looking for an opportunity to take greater ownership of projects, work directly with clients, and develop…
Added 3 hours ago
AC
Adjoint(e)-conseil principal(e), Analyste en assurance qualité - administration des régimes de retraite
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Montreal, QC
- Full-time
Job Title: Senior Associate - Quality Assurance Analyst in Pension Administration
Added 4 hours ago
GW
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Gowling WLG
Hamilton, ON
- $52,000 to $62,000 CAD / year
- Full-time
…nature, providing support to at least one partners, senior associate and law clerk, and additional legal professionals within the practice…
Added 4 hours ago
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- Full-time
…committed to your growth and development, and your entire employee experience. We recognize that our people and culture are the keys to our success. We invite you to explore how you can be…
Added 4 hours ago
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Personal Banking Associate Trainee
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- Full-time
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Added 4 hours ago
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Personal Banking Associate Trainee
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Calgary, AB
- Full-time
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Added 5 hours ago
G
Commercial Litigation Associate (5-10 Years Call)
gpac
Edmonton, AB
- $150,200 to $203,000 CAD / year
- Full-time
A leading global law firm is seeking an experienced litigation associate (5-10 years call) to join its Edmonton office.
Added 5 hours ago
UO
Student Services Support Coordinator
University of Waterloo
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- Full-time
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Customer Experience Associate
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Toronto, ON
- Part-time
…get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We…
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Added 7 hours ago
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Customer Experience Associate - Magog (Full-time, 37.5h/week)
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…get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We…
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Donor Centre Associate - Blood Collection
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VON Canada

Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.5

Sarnia, ON, Canada

$19.61 to $20.84 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $19.61 to $20.84 CAD / hour
Job type: Part-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Jul 29, 2026

Original job description

Requisition Details

Employment Status: Permanent, Part-time (0.5 FTE)

Program Name: Visiting Nursing

Number of Hours Bi-Weekly: 37.5

Work Schedule: Days, Evenings, Weekends

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About Us

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care.

About The Role

Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!

What We Offer

Competitive salaries, vacation time, and paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

What You'll Do

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

What We're Looking For

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

VON Canada: Careers that fit your life. Join our team today!

A quick note: This posting is for recruitment purposes. Full job descriptions are available.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler

Apply About employer

More about this job

Responsibilities

Coordinate and schedule nursing and home support visits based on client needs, geography, continuity of care, and staffing availability. Process referrals and updates, respond to inquiries, adjust schedules as needs change, and protect confidential information while supporting clients and care staff.

Requirements

A high school diploma is required, while university or college education is preferred; an office administration or medical terminology certificate or equivalent experience is an asset. Candidates should have proficiency with Microsoft Office, Outlook, faxing software, and databases, with scheduling or logistics experience preferred and healthcare, contact center, or unionized-environment experience considered advantageous.

Skills

Scheduling
Visit Coordination
Client Service
Customer Communication
Problem-Solving
Staffing Coordination
Geographic Planning
Referral Processing
Administrative Support
Time Management
Attention to Detail
Confidentiality
Microsoft Office
Outlook
Database Management
Scheduling Software

Benefits

Competitive Salary
Vacation Time
Paid Statutory Holidays
Tiered Health Benefits
Dental Benefits
Long-Term Disability Benefits
Employee Assistance Program
Defined Benefit Pension Plan
Structured Schedules
Comprehensive Orientation
Skill Development
E-Learning
Career Advancement Opportunities
Exposure to New Health Care Technology

Visa sponsorship

Not detected in the job text

Keywords

Visiting Nursing
Home And Community Care
Client Service
Planning And Scheduling
Nursing Visits
Home Support
Scheduling Software
AlayaCare
Microsoft Office
Outlook
Faxing Software
Database Management
Medical Terminology Certificate
Client Referrals
Staffing Forecasting
Continuity Of Care
Customer Service
Contact Center
Healthcare
Logistics
Confidentiality
Personal Protective Equipment
Criminal Records Check

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