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Added 4 hours ago
Commissioning and Technical Manager
Master Pools Alta Ltd.
AB · Edmonton, AB
Full-time
Complete formal reviews of project documents for code conformance, provision for equipment operational requirements, and for ease and safety of system control.
Added 8 hours ago
Technicien avionique / Avionics technician
Airbus Aircraft
Montreal, QC
Full-time
Installer et réparer des composantes électriques et avioniques ;
Added 13 hours ago
SYSTEMS INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
Full-time
Comparable Job Titles: Lead Installation Technician, Senior Installer, Lead AV Technician, or Senior Systems Technician.
Added 18 hours ago
Technicien de Centre de Données / Data Center Technician, Data Center Operations, Data Center Operations
Amazon
Montreal, QC
…de matériel informatique et des réseaux, le candidat devra installer des équipements, produire de la documentation, apporter des solutions novatrices et résoudre des problèmes à l’intérieur…
Added 18 hours ago
Technicien de Centre de Données / Data Center Technician, Data Center Operations, Data Center Operations
Amazon
Montreal, QC
…de matériel informatique et des réseaux, le candidat devra installer des équipements, produire de la documentation, apporter des solutions novatrices et résoudre des problèmes à l’intérieur…
Added 20 hours ago
Millwork Engineer / CNC Programmer
Giffin Interior
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Full-time
Healthy team culture rooted in EOS (Entrepreneurial Operating System).
Added 1 day ago
Plombier - Plumber
Dexterra Group
QC · Courcelette, QC
Full-time
Le plombier est responsable d’inspecter, d’installer, de réparer et de remplacer la tuyauterie, les raccords et les appareils de plomberie afin d’assurer le bon fonctionnement des systèmes…
Added 1 day ago
LeafFilter - Installer - Toronto (Canada)
Leaf Home
Mississauga, ON
Full-time
We are looking for subcontractors to install our LeafFilter Gutter Protection System!
Added 17 days ago
Sheet Metal Installer
Southern Comfort Mechanical Inc.
Winnipeg, MB
Full-time
Southern Comfort Mechanical Inc. is a growing company and is currently seeking an experienced sheet metal installer to work in our Retrofit department. This position offers a wide variety…
Added 4 days ago
Service Desk Technician
One Kids Place
North Bay, ON
Full-time
Added 3 days ago
Licensed Plumber*
Mr. Rooter of Ottawa
Ottawa, ON
of an approved and professionally installed and maintained plumbing system.
Added 3 days ago
installer, signs
Topmade Plastics & Neon Signs
Calgary, AB
Full-time
Workplace Hazardous Materials Information System (WHMIS) Certificate
Added 2 months ago
Spécialiste du soutien informatique RST (2026-9526)
Johnston Equipment
Montreal, QC
Full-time
Installer, mettre à jour et maintenir les applications et les systèmes utilisés par les utilisateurs.
Added 4 days ago
Signals Superintendent - MEC Transportation
Kiewit
Toronto, ON
…activities associated with transit signaling and train control system construction. This role provides frontline leadership for signal crews, subcontractors, and field engineers while…
Added 4 days ago
Signals Superintendent - MEC Transportation
Mass. Electric Construction Co.
Toronto, ON
Full-time
…activities associated with transit signaling and train control system construction. This role provides frontline leadership for signal crews, subcontractors, and field engineers while…
Added 4 days ago
Technicien en gaz / Utility Fitter I
Enbridge
Gatineau, QC
Full-time
Installer, remplacer et raccorder les équipements du réseau gazier, notamment la tuyauterie, les compteurs, les postes, les régulateurs et les conduites de service.
Added 4 days ago
Drywall Installer
PMG INTERIORS LIMITED
Halifax, NS
Full-time
Role Description This is a full-time, on-site Drywall Installer role based in Halifax, NS. The Drywall Installer will measure, cut, and install drywall panels on walls and ceilings…
Added 5 days ago
Technicien de production Albumin Purification Manufacturing Technician (Fins de semaine / Weekends)
GRIFOLS, S.A.
Montreal, QC
Installer, faire fonctionner et nettoyer l’équipement suivant (selon la zone de fabrication désignée) : Patins de préparation de tampon, centrifugeuse, patins de fractionnement et…
Added 5 days ago
Glazier - Glass & Window Installer
All-Brite Glass & Tint
Calgary, AB
Full-time
We’re currently hiring a skilled and motivated Glazier – Glass & Window Installer who takes pride in their craft and is passionate about delivering a WOW client experience. Whether working…
Added 6 days ago
Security Alarm Technician – Intrusion & ULC Systems
SSRG
Burnaby, BC
Full-time
Complete system takeovers, upgrades and panel replacements.
Added 6 days ago
HVAC Install Apprentice
Action Furnace
Edmonton, AB
Full-time
HVAC system components, configurations, and installation practices
Added 3 months ago
Technicien électromécanicien H/F
Pasqal
Sherbrooke, QC
Full-time
-Installer, identifier et gérer des réseaux de câbles complexes.
Added 6 days ago
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
Full-time
Healthy team culture rooted in EOS (Entrepreneurial Operating System).
Added 6 days ago
Security Alarm Technician
Chubb Fire & Security Canada
Victoria, BC
Full-time
Communicate with customers to identify the source of the problem of their alarm system.
Added 6 days ago
Leaf Filter Installer
LeafFilter Gutter Protection
West Kelowna, BC
Full-time
We are looking for subcontractors to install our LeafFilter Gutter Protection System!

Vortex Aquatic Structures International Inc.

Customer Service / Field Technician

Pointe-Claire, QC, Canada

Posting language: English
Posted: Sep 10, 2026

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Original job description

Ready to shape the future of fun?

At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 10 000 custom installations spanning 50 countries and 5 continents! Vortex creates precious memories for thousands of families around the world every day.

If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed.

Are you hands-on, technically minded, and looking for a role that takes you beyond the typical workday?

Vortex Aquatic Structures International is looking for a Customer Service / Field Technician to join our Technical Support team.

In this hands-on role, you’ll provide technical support to customers and installers, both on-site and remotely, helping ensure Vortex aquatic play installations are properly installed, commissioned, maintained, and operating successfully. You’ll troubleshoot technical issues, support installations and repairs, train customers and operators, and serve as a trusted technical resource throughout the life of our products.

What You’ll Do

Travel to project sites as required for commissioning, installation supervision, repairs, and technical support.
Inspect installations and commission aquatic water systems.
Troubleshoot and perform on-site repairs to controllers, pumps, piping, water systems, and play equipment.
Provide technical guidance to installers, contractors, and customers.
Train facility operators on system start-up, shut-down, operation, and maintenance.
Provide remote technical support by phone and email when not in the field.
Document customer requests and technical cases in our ERP/CRM system.
Determine when an on-site intervention is required and coordinate required parts.
Provide feedback on recurring technical issues and potential product improvements.
Help develop and deliver Certified Installer training and technical documentation.
Support assembly and other operational teams during slower periods.

What You Bring

Good general construction knowledge, particularly in plumbing, concrete, and electrical systems.
Strong mechanical and electrical troubleshooting skills.
Ability to read technical drawings, including mechanical, electrical, civil, and installation drawings.
Strong communication, interpersonal, and problem-solving skills.
Ability to work effectively with contractors, installers, and customers.
Ability to explain technical information clearly and train others.
Strong organizational and time-management skills.
A practical, hands-on approach and positive, team-oriented attitude.
Fluency in French and English, spoken and written.
Valid Canadian passport and driver’s licence, with the ability to travel outside Canada as required.

Proficiency in English is required for this role, as approximately 40% of the responsibilities involve regular communication with customers, contractors, and other stakeholders based in the United States.

Why join Vortex?

At Vortex, innovation, collaboration, and fun are at the heart of what we do. Our work creates opportunities for people to play, connect, and make memories around the world.

We offer:

The opportunity to shape projects enjoyed by families around the world.
A collaborative, creative, and supportive culture.
Hybrid work for eligible roles.
Company-paid training and education reimbursement.
Health and dental benefits, telemedicine, Employee Assistance Program, RRSP matching, and bonus program.
Free on-site gym and parking.
Personalized onboarding with a dedicated buddy.

At Vortex, we design and manufacture innovative aquatic play solutions enjoyed by communities around the world. If you enjoy solving technical problems, working hands-on, and helping customers succeed, this could be a great opportunity to bring your skills to our team.

Splash into fun!

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More about this job

Responsibilities

The technician will provide on-site and remote technical support, including commissioning, troubleshooting, and repairing aquatic water systems. They will also train customers and operators while documenting technical cases and providing feedback for product improvements.

Requirements

Candidates must have strong mechanical and electrical troubleshooting skills with general construction knowledge in plumbing and electrical systems. The role requires the ability to read technical drawings and fluency in both English and French.

Skills

Technical support
Mechanical troubleshooting
Electrical troubleshooting
Plumbing
Construction knowledge
Reading technical drawings
Customer service
Problem-solving
Communication
Time management
Training
System commissioning
Installation supervision
Repair
ERP systems
CRM systems

Benefits

Health benefits
Dental benefits
Telemedicine
Employee Assistance Program
RRSP matching
Bonus program
Free on-site gym
Free parking
Company-paid training
Education reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Aquatic structures
Technical support
Field technician
Commissioning
Installation
Troubleshooting
Plumbing
Electrical systems
Mechanical systems
Controllers
Pumps
Piping
ERP
CRM
Construction
Technical drawings
Maintenance
Facility operators
Certified Installer training

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