Jobs in Canada

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Added 14 mins ago
Trades Client Services Specialist
Okanagan College
Kelowna, BC
Please note this position will work at the Kelowna Airport at least one day per week
Added 14 mins ago
C
Journeyman Electrician – Building Control Systems Specialist
Carrier
Coquitlam, BC
- Full-time
Must have unrestricted authorization to work in Canada
Added 14 mins ago
H
Specialist, Project Management and Planning (Major Projects)
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Added 14 mins ago
HA
Senior Instrumentation and Controls Specialist
Halyard and Micon Group
Toronto, ON
- Full-time
We have a current vacancy for a highly skilled and detail-oriented Senior Instrumentation and Controls Specialist to join our team.
Added 14 mins ago
VC
Talent Acquisition Sourcer
VetCare Canada
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
…stewardship and process management; what we need now is an outbound specialist who thrives on uncovering hidden talent and feeding qualified Doctors of Veterinary Medicine (DVMs) and…
Added 14 mins ago
BIM Project Lead - Mechanical
Smith + Andersen
Vancouver, BC
Added 14 mins ago
BIM Leader - Mechanical
Smith + Andersen
Vancouver, BC
Added 29 mins ago
D
Data Governance / Data Privacy Specialist
Dexian
ON · Ontario, Canada
- $60 to $70 CAD / hour
- Contract
Manage cross-border data transfer assessments and clearances end-to-end
Added 29 mins ago
A
Accounts Receivable Specialist
Aplin
Toronto, ON · Greater Toronto Area, Canada
- Contract
Location: Downtown Toronto, ON fully on-site, 5 days per week
Added 29 mins ago
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Payroll and Benefits Specialist
Vaco
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Added 29 mins ago
DD
Sales Specialist
Donnelly Developments Inc
Edmonton, AB
- Full-time
Added 29 mins ago
R&
Corporate Legal Assistant
Ruby & Co.
Toronto, ON
- Full-time
Advanced document specialist skills, including formatting, blacklining, revisions, and document conversions
Added 29 mins ago
Senior Geotechnical Engineer
GHD Group Pty Ltd
Mississauga, ON
The role can be based in any of our offices in Toronto, Mississauga, Markham, Whitby, or Waterloo
Added 29 mins ago
M
Senior HR Technology Specialist
Metrolinx
Canada
- Full-time
Our HR Services & Technology Office is looking for a Senior HR Technology Specialist to join the team. Reporting to the Manager, HR Technology, you will be responsible for providing…
Added 29 mins ago
QA Specialist
BWXT
Ottawa, ON
Must have the ability to understand complex operations from a broad perspective
Added 44 mins ago
B
Patient Services Specialist - Part Time
BonLook
NS · Dartmouth, NS
- Part-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 44 mins ago
F
Proposal Specialist
Fasken
Toronto, ON · Ottawa, ON
- Full-time
The Proposals Specialist is responsible for delivering high-quality proposals, pitches and presentations that support the Firm’s client and growth objectives. Working closely with lawyers…
Added 44 mins ago
SC
Member Experience Advisor - Atrium (Casual)
Servus Credit Union
Lloydminster, SK
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 44 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Added 44 mins ago
MR
Part-Time Sales Associate
Match Retail
Mississauga, ON
- $22 CAD / hour
- Part-time
Added 44 mins ago
VC
Ecommerce Customer Support Specialist
Vos Collection
Remote, Canada
- Temporary
- Remote
Added 44 mins ago
CH
Direct Support Specialist - Winnipeg
CBI Home Health
Winnipeg, MB
- Part-time
Must have a valid certification in Basic first Aid and CPR
Added 59 mins ago
S
Marketing Specialist
Snaplii
Toronto, ON
- $45,000 to $65,000 CAD / year
- Full-time
The Marketing Specialist is an entry-level position on Snaplii's marketing team. You will plan, produce, and measure the content and campaigns that bring new users to Snaplii, working…
Added 59 mins ago
Z
Senior Penetration Tester With Red Team + AI
Zoho
Toronto, ON
- Contract
Senior (6-8 yrs),Others,AI Red Team testing specialist executing adversarial testing using a specialized AI Red Teaming tool to simulate attacks against LLM systems, identify…
Added 59 mins ago
QM
Payroll & Benefits Specialist
Quantum Management Services Ltd.
Toronto, ON
- $35 to $40 CAD / hour
- Contract
We are currently seeking an experienced and personable Payroll & Benefits Specialist to join a well-established organization in downtown Toronto. This is an excellent opportunity for…

Vos Collection

Ecommerce Customer Support Specialist

Remote, Canada

Remote

Temporary

Apply on medspapartnersinc.recruitee.com About employer

Applications open in a new tab.

Job details

Job type: Temporary
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 12, 2026

Original job description

ROLE CHARTER

Temporary E-Commerce Customer Support Specialist

VOS E-COMMERCE · CANADA + UNITED STATES · TEMPORARY

EMPLOYMENT TYPE
Temporary

EMPLOYMENT TERM
Black Friday & Holiday Support – Nov - Dec

Role Overview / Purpose

Provide responsive, accurate, and professional day-to-day customer support for VOS e-commerce customers across Canada and the United States during the high-volume Black Friday promotional period. This hands-on operational role resolves online order and post-purchase inquiries, maintains clear records, and escalates exceptions appropriately.

Key Responsibilities

• Customer Service & Inbox Management: Monitor and respond to Canadian and U.S. e-commerce inquiries with clear, timely, customer-first communication.

• Order Support & Tracking: Assist with confirmations, payment and fulfillment status, shipping timelines, delivery updates, tracking, and routine order changes within approved procedures.

• Issue Resolution: Research missing, delayed, partially fulfilled, incorrect, duplicate, damaged, or marked-delivered orders; gather photos, tracking, and relevant details before coordinating next steps.

• Product & Promotion Support: Provide basic product, availability, website, and promotional information using approved sources; escalate clinical, technical, authenticity, or policy questions.

• Fraud Review Support: Complete routine order and address verification, document outreach, and support approved release checks; hold and escalate high-risk or conflicting cases.

• Returns, Refunds & Escalations: Coordinate cancellation, return, replacement, and refund requests within approved authority. Do not promise exceptions, compensation, discount stacking, or unconfirmed timelines.

• Operational Coordination: Work with e-commerce stakeholders, fulfillment partners, and customer service colleagues to resolve concerns efficiently and maintain consistent communication.

• Documentation & Follow-Up: Maintain accurate Shopify or approved case notes, including the request, verified facts, actions, approvals, owner, and next follow-up date.

Desired Skills & Qualifications

• Previous e-commerce customer service, online retail, or high-volume customer support experience.

• Familiarity with Shopify or a similar platform; CRM, shared inbox, or order-management experience is an asset.

• Strong written communication, sound judgment, and a calm, customer-first approach.

• Ability to manage high inquiry volumes while maintaining accuracy, prioritization, and professional follow-through.

• Strong organization and attention to detail; able to troubleshoot routine issues and recognize when escalation is required.

• Comfort in a fast-paced promotional retail environment; Canadian and U.S. customer support experience is an asset.

ROLE SCOPE Customer support and operational execution.

Apply on medspapartnersinc.recruitee.com About employer

More about this job

Responsibilities

Respond to customer inquiries about online orders, shipping, products, promotions, fraud checks, returns, and refunds, resolving routine issues within approved procedures. Document cases accurately, coordinate with e-commerce and fulfillment teams, and escalate exceptions or high-risk cases as needed.

Requirements

Previous experience in e-commerce, online retail, or high-volume customer support is desired, along with strong written communication, sound judgment, organization, and attention to detail. Familiarity with Shopify or similar platforms and experience supporting Canadian and U.S. customers are assets.

Skills

E-Commerce Customer Support
Written Communication
Order Management
Issue Resolution
Shopify
CRM
Shared Inbox Management
Fraud Review
Returns and Refunds
Documentation
Attention to Detail
Prioritization
Escalation Management
Customer Service
Organization

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Customer Support
Shopify
CRM
Shared Inbox
Order Management
Order Tracking
Payment Status
Fulfillment
Shipping
Promotional Retail
Fraud Review
Address Verification
Returns
Refunds
Cancellations
Replacements
Case Notes
Escalation
Customer Communication
High-Volume Support
Online Retail
Fulfillment Partners
Black Friday
Holiday Support

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Jobs in Canada