Agent, booking - travel agency

• Location Baie-Comeau, QCG5C 1C5
• Work location On site
• Salary$20.00HOUR hourly / 40 hours per week
• Terms of employment Permanent employmentFull time
• Morning, Day
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3630388

Overview

Languages

French

Education

• College/CEGEP
• or equivalent experience
• Tourism and travel services management

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Attend to other financial transactions, such as plane tickets and travel insurance
• Calculate cost of travel and accommodations
• Handle reimbursement in case of transportation and hotel reservations cancellation
• Recommend suitable products
• Supervise clerical staff or other travel counsellors
• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Experience and specialization

Computer and technology knowledge

• Travel software packages
• Database software

Travel bookings

• Individual travel
• Domestic travel
• International travel
• Cruise ship

Type of experience

• Call centre

Area of specialization

• Sales
• Accounting

Additional information

Transportation/travel information

• Willing to travel
• Willing to travel cross-border
• Willing to travel overnight
• Willing to travel internationally
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Work under pressure

Own tools/equipment

• Computer
• Internet access
• Office equipment and supplies
• Printer

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Dedication